In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance?
Not really. We collect metrics but not specifically tied to their work. I really enjoy working with them, and that’s why I keep giving them more work. I especially like that have direct access to their task management system. I can add new tasks. They work on them, and we work closely together with the project management aspect, which I love. It’s a great tool. I’ve given them raises through the years since they did good enough work for me that I felt they deserved more.
When working with SteelKiwi, is there anything that you’d consider unique about their strategic approach or development methodology that distinguish them from other vendors?
The work they do is amazing. It’s professional, and it’s done well. They have a team of workers that can do just about anything I’ve ever ask them to do. Whether it be iOS, database, server, coding, front-end, you name it. They have a large enough team so that they can assign more staff to my project and make it happen, and I love that. I don’t have to go and negotiate a new contract with another provider. They can usually do it all, which has been fantastic.
When working with SteelKiwi, are there areas in which you think they could improve as a service provider?
There are occasional issues with timelines, and a lot of that could be attributed to us not prescheduling the tasks that needed to be done. Maybe a rush project comes up, and they’re working on other tasks. Every once in while they kind of fall of the face of the Earth. It’s very rare but, sometimes, we’ll ask for something and not hear from them for a week or two. It’s not the standard for them at all, but it’s happened.
English isn’t always their first language, but that hasn’t been an issue for the most part. It’s not beautiful English when they write back, but it’s totally understandable. It hasn’t been a hindrance for me at all. I suppose others should be aware that it isn’t flawless, so if that’s going to be a key factor it might be wise to consider other options, too. I have some experience working with other offshore providers, and I’ve found SteelKiwi to be much better than most of my previous engagements.