Our Business Is...Improving Your Business

StatesideBPO, headquartered in Ft. Myers, Florida, USA, provides the most intelligent, flexible, and cost effective contact center services for a variety of industries nationwide. Their services include virtual and in-house customer care centers providing inbound and outbound solutions for customer care, technical support, retention and loyalty. Their mission provides career opportunities to persons with disabilities and disabled veterans.

 
$1,000+
 
< $25 / hr
 
250 - 999
 Founded
2013
Show all +
Fort Myers, FL
headquarters
  • 6111 South Pointe Blvd.
    Fort Myers, FL 33919
    United States

Reviews

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Inbound Calling & Customer Service for Manufacturing Firm

"So far the service has been excellent. "

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
Confidential
 
2016 - Ongoing
The Reviewer
 
1,001-5,000 Employees
 
Chicago, Illinois
President, Manufacturing
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

To accelerate our processes.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

About 30 inbound call.

What challenge were you trying to address with the service provider?

To provide better customer service and accelerate our business processes.

SOLUTION

What was the scope of the service provider's involvement?

To provide good service to our customers.

Could you describe the pricing structure and how they billed you?

It was a contract where we are billed monthly for their services.

How did you come to work with this service provider?

Through their advertising methods.

How would you assess the service provider for answering calls, customer service, and communication?

So far the service has been excellent.

How much time, in hours, does this service provider save you each month?

About 20% of our usual time and money output.

How much money does this service provider save you each month?

N/A.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They enable you to accelerate certain processes and focus on others without losing sight of them.

What are the service provider's strengths?

The quality of service they offer.

How can the service provider improve?

They're pretty good, nothing off the top of my head.

How long has your company been working with this service provider?

We started working with them in 2016 and it is ongoing.

How much money do you spend annually with this service provider?

It averages between $10,000 to $49,999.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Customer & Business Services for Manufacturing Firm

"So far the service has been excellent. "

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
2016 - Ongoing
The Reviewer
 
1001-10,000 Employees
 
Chicago, Illinois
President, Manufacturing
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

To accelerate our processes.

How many inbound calls did your company handle every day?

About 30 inbound calls.

What challenge were you trying to address with the service provider?

To provide better customer service and accelerate our business processes.

SOLUTION

What was the scope of the service provider's involvement?

To provide good service to our customers.

Could you describe the pricing structure and how they billed you?

It was a contract where we are billed monthly for their services.

How did you come to work with this service provider?

Through their advertising methods.

How would you assess the service provider for answering calls, customer service, and communication?

So far the service has been excellent.

How much time and money does this service provider save you each month?

About 20% of our usual time and money output.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They enable you to accelerate certain processes and focus on others without losing sight of them.

What are the service provider's strengths?

The quality of service they offer.

What areas can the service provider improve?

They're pretty good, nothing off the top of my head.

How long has your company been working with this service provider?

We started working with them in 2016 and it is ongoing.

How much money do you spend annually with this service provider?

It averages between $10,000 to $49,999.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Inbound Call Services for Telecommunications Company

"They offer good services."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000,000+
 
May 2017 - Ongoing
The Reviewer
 
501-1,000 Employees
 
San Jose, California
Customer Service Manager, Telecommunications Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We need this service for its excellent staff.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

90%.

What challenge were you trying to address with the service provider?

Our goals were to provide excellence in communication and information.

SOLUTION

What was the scope of the service provider's involvement?

They offer good services.

Could you describe the pricing structure and how they billed you?

We have a short-term contract.

How did you come to work with this service provider?

We found them through online searches and advice.

How would you assess the service provider for answering calls, customer service, and communication?

They have the ability to meet calls quickly and correctly.

How much time, in hours, does this service provider save you each month?

30.

How much money does this service provider save you each month?

N/A.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

It's a success because of the quality and the service they provide.

What are the service provider's strengths?

N/A.

How can the service provider improve?

N/A.

How long has your company been working with this service provider?

May 2017 - Ongoing.

How much money do you spend annually with this service provider?

$10,000,000+.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

24-Hour Customer Support for Medium-sized Company

"Stateside BPO was the [company] that looked after us the best."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2017 - Ongoing
The Reviewer
 
51-200 Employees
 
Columbus, Ohio
Customer Service Executive, Business Industry
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

It helps us to focus on better serving and satisfying our customers. It helps us increase sales, serve a larger number of customers, and serve the customer 24 hours a day.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

65 calls a day on average.

What challenge were you trying to address with the service provider?

When we were going to use these services, we did not know which company to hire. Stateside BPO helped us alleviate many doubts, offered us good prices, and guaranteed their services. That gave us confidence.

SOLUTION

What was the scope of the service provider's involvement?

They always give us confidence and good prices for good service. We have never had a complaint about their services.

Could you describe the pricing structure and how they billed you?

The price is $0.0035 per minute.

How did you come to work with this service provider?

We found them through phone calls. We called many companies but only Stateside BPO was the one that looked after us the best.

How would you assess the service provider for answering calls, customer service, and communication?

They respond quickly and we have never had complaints from our customers.

How much time, in hours, does this service provider save you each month?

60

How much money does this service provider save you each month?

$200

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They have good prices and good quality of service.

What are the service provider's strengths?

Their strengths are good service at a good price and customer service.

How can the service provider improve?

No improvements.

How long has your company been working with this service provider?

Mar. 2017 - Ongoing.

How much money do you spend annually with this service provider?

$50,000 to $199,999.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer