Digital solutions development & leading IT company
Incepted in 2011, StarTele Logic offers advanced market-driven digital solutions development services to Enterprise companies, startups, and enterprises. Leading end-to-end Communication solutions developer and we offer a full suite of easy-to-use and comprehensive solutions with flexible communication forms to suit all. Some of our core offerings include: Software development services, Mobile apps development services, product development, top-ranked offshore software development company, UCaaS, Hosted Contact Centre, UC Platform, Mobile Apps, Custom Software Development, and more.
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Portfolio
Tata, Reliance, Vedanta Resources plc, Hexaware Technologies, MothersonSumi Infotech, and Designs.
Your Cloud Contact Center Solution
The Solution
The stellar solution offered by StarTele that helped to the customer comes out with the following salient aspects:
• Industry-specific solution: It is designed considering the needs of various industry verticals such as retail, energy, utility, and telecom where contact center responsibilities are crucial.
• Agile Deployment: Tailored cloud-based contact center solution as per the client's need and requirements, and an exhaustive list of tech tools to choose from.
• Expert support: Regular assessments are performed regarding cloud, contact center architecture, its design, features, and provide expert support to overcome any barrier.
• Cloud-based customer experience as a service: Scalability is according to various business requirements with special consideration to essential functionalities by ruling out irrelevant resources.
Repercussion
In the industry 4.0 era, a contact center is mandatory to add significant value to the entire CX. The customer's traditional contact center was replete with challenges: such as facing high volume queries and unable to respond to them in real-time.
StarTele offers a cloud-based contact center platform that simplifies the understanding, resolution, and processing
of customer queries. With the help of advanced tech tools, various query formats can be analyzed, and responses can be routed to conversational assistants and Chatbots or can be diverted to a human agent based on our advanced matrix.
Our cloud-based contact center services are capable of covering a diverse range of channels that includes; voice, web, email, mobile, and various social media platforms. Businesses can leverage StarTele’s Omnichannel and cognitive technology-empowered contact center at very low upfront investments.
• Virtual Queuing
• Co-Browse
• Web Callback
• Real-Time Dashboard • Trunk/Gateway
Management
• DID Management
• Multi-User Login
• Real-Time Call Status
• Real-Time Campaign Monitor • Theme Selection
• Pop-Up Notifications
• Transfer Calls
• Advanced ID Caller
• Database Management
• 3-P Dialer (Preview,
Progressive, and Predictive) • WebRTC Solutions
Key Features
• CRM Integrated IVR System • Dynamic IVR Builder
• Survey Module (IVR & Agent) • Quality Analysis (QA)
• SMS Broadcasting
• Disposition (OutComes) : • Manual and Automatic
Survey (IVR) with TTS áudio; • Response message script
for all Social Media, WebChat,
e-mail and SMS;
• Internal Chat (Choose the
Queue, Supervisor, indivídual
agents;
• Click-to-Call (feature) on the
Campaign;
• Plan Access to Supervisors and
Agents;
WebRTC
Honeypot
- CallBack Solution (after active the calls the system integrate into Outbound Campain (CallBack)) ;
- SMS Campain or Queue (an API integration with our Bulk SMS);
- Quality and Anssurence Form (QA) for all interactions on Agents;
- Recording details with Filter Queue / Campain / Agent / Recording ID / Inbound or Outbound number;
- Live Calls and Live Interactions on Omnichannel and
Social Media; - SLA Config;
- Supervisor Acess Assign Page;
- On Tenant UI - The Full
- Configuration of SIP Trunks.
SmartOffice All-in-One Office Solution
The Solution
At StarTele Logic, our team proposed a single device with all these excellent features which convert your office into a smart office. It has a simple user interface through which you can easily configure and enable services with just a few simple steps. It increases productivity at your workplace and helps in communication with your team without any interference.
Key Features
Mobile Platform - Android & iOS
Windows - PC
Mobile Push Notification
Contact List – Inherit the contacts from your local phone book
Contact Favorites – User should be able to add favorites for frequent dialing
Add contacts – User should be able to add contacts via the app Call History - List of Received, Missed & Dialed Calls
Support Audio Call
Support Video Call
Party Audio Conference, both IP to IP and IP to PSTN
Party Video Conference
Make and receive calls over your office Wi-Fi connection
Outbound calls will use business Caller ID
Inbound calls made to business Caller ID number land on the soft client app
Direct extension dialing, Free Inter-site VOIP Calling Call Forwarding
StarTeleLogic
StarTele delivered native SoftPhone apps for SmartOffice in alignment with the business requirement, thus completing a core feature of the office-in-a-box offering through which users can make and receive calls while in SmartOffice WiFi network. The app also supports device contact access, adding contacts to favorites and call history for calls.
Unified Communications Platform
StarTele developed this Unified Communications platform allowing companies to communicate at ease internally and externally with their clients, via multi-party Voice, Video, Dialing, Instant messaging (IM), File share, Screen share, and many more. As a communication technology enabler, StarTele understands enterprises' needs for simple, secure, and easy-to-operate solutions. An ideal Unified Communications platform for enterprises of all sizes, UC can easily be installed in any virtual machine or a Linux-based server and has a clear simple user interface. Not just free calls, the UCC platform is inbuilt with all everyday business-relevant features such as call redirection, high-definition video and voice calls, voice mails, call recording, interactive voice menus (IVRs), and call queues.
StarTele's innovative offering is a cost-effective solution that requires little memory and CPU and further allows companies the flexibility to choose their providers, meaning significant cost savings. Enterprises have the option to host the system on their premises or to an external host and set up the system as per the scale of their operation. StarTele delivered a simple, one-time easy-to-install UCC platform that can free the enterprises of the recurring licensing fee that they pay for using some prominent services such as Zoom or Google suite of services.
BOTS The perfect Chat & Voice bot
Telemo Bot
The Bot answers FAQs responds to queries, and provides you daily updates such as book a table, search for products, delay reply, modify ticket bookings and seat reservations to list a few.
The Challenge
Telemo wanted to provide a 24/7 customer support channel to its customers without the need to scale existing contact center operations. Telemo was looking for a solution that could respond to customers instantly irrespective of the channel or time. Some of the challenges faced include-
High cost of customer service
Repetitive questions
Limited 24/7 support channel for customer queries
Contact Center does not scale well to unforeseen peaks or troughs
The Solution
StarTele developed the customer service chatbot and voicebot with English language support.
LANGUAGE
English
USE CASE
Customer Support, Contact Center automation and FAQs
Video calling - Android app
Callibry is a ground-breaking app that allows you to build your own social network with people around the world with your cell phone. You can make or receive calls to/from others who share your interests. You can learn what others think about your most passionate interests. You can choose from topics such as fashion, vintage cars, gardening, wine, tantric sex, baseball, military history, poker, and many MORE!
Experience the thrill of true randomness coming from anywhere. Who will call you next? Who might you what to call?
This is an APP that will change the way you interact with the world about the things you think about most.
Callibry is novel, profound, addictive, and, best of all, unpredictable and unexpected.
Location based search app
easyloc8 allows providers of services to add their services and products to be easily located by users.
Users can locate services near their location or in far away countries if they wish.
Get your business more visibility by verified profiles.
List your business with us and increase sales
Verified businesses are generating 50% more business than unverified listing
Verified businesses get more search results
The app also permits service providers to consolidate their contact details and social medias in one location for users to easily find and follow them.
From the app users can also rank the services, invite friends and give us their suggestions.
Voice, Video, Chat and collaboration platform
Voice, Video, Chat and collaboration platform iOS, Android and Desktop . Available Features: - Voice, Video, Conference, Chat - Individual and Group chat messaging, Notifications and many more..
Telehealth App for Video Call Doctor
We know the complexities of building Audio, Video and Chat along involvement uses using marketable platforms and open source communication libraries for portable mobile applications.
Instant Medical consultation - Virtually consult top Doctors online through voice and video conferencing via the Mobile App within minutes. Unlimited consultation plans starting from Rs. 299
• Physical Clinics – Option of consulting from our network of physical clinics (only available in NCR) for Gynaecology, Skin, Hair, Child Health, Sexual, Diabetes & BP
• Medicine Delivery – Get faster delivery of medicines prescribed by your seeDoc Specialist Doctor via the seeDoc app through our trusted medicine partners. Currently available in NCR only
• Lab Tests – Get all your lab tests at discounted prices from leading lab chains like Metropolis, SRL Diagnostics
• Treatment Plan - Get personalised instant medical advice and prescription from Doctors on your mobile for your specific medical condition. Book Lab tests and medicine from the treatment plan itself
Free VPN- Android app
This is a different kind of VPN for your Smartphone that gives YOU back the control over your Smartphones data. YOU choose the Video & Image quality over WiFi or 3G/4G that YOU want. Trials of datasquasher VPN have shown a data saving of up to 70% Control, Optimise and Track your Smartphone data usage TODAY with millenoki datasquasher VPN In addition to Security and Privacy features, datasquasher benefits are:
√ Save up to 70% of 3G, 4G and WiFi data √ Compress 3G, 4G and WiFi data downloads √ Speed up your browsing √ Track your 3G, 4G and WiFi data usage activities √ Reduce roaming costs
Online book order- iPhone app
This app is a one stop solution for the employees of any organization to book read informational books, subscriptions, magazines and papers. With this app, any organization can impart its employees with permissions to access the organization library and request books or subscriptions to read. The employee can request for any book and the book will be issued to him and will be delivered on work desk. Remarkable features of the app Secure Id and Password Issuing of books Request for renewal Request to buy new book not available in library User friendly interface Convenient and quick
SAP SDK based Fiori app
Cairn Self Service is a SAP SDK based Fiori client app for Employee & Managers to perform HR & Procurement related tasks.
Functionalities available:
· Paystub
· Reimbursement Statement
· Income Tax Statement
· Leave Apply & Approval
· Compensatory–off Accrual
· Travel Request & Expense Approval
· Employee Lookup
· Manager Inbox
Cairn India, a subsidiary of Vedanta Resources is one of the largest independent oil and gas exploration and production companies in India.
Reviews
the project
Staff Augmentation for Video Conferencing Software
“I strongly value their engineers’ attitude, ability to learn, and dedication to delivering quality software.”
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I’m the CTO of a stealth startup, overseeing product management. Our business offers secure real-time communications software that we’ve built internally.
For what projects/services did your company hire StarTele Logic?
For our most recent project, we hired StarTele Logic for staff augmentation. They provided additional backend software engineers to support our team as we built a communications platform as a service (CPaaS).
What were your goals for this project?
We wanted to build a highly secure real-time video conferencing solution for web and mobile devices. Our goal was to release APIs and software development kits (SDKs) for retail users as well as custom solutions for enterprise-level clients.
How did you select this vendor?
We met with StarTele Logic at their office based in Noida, India, and their CEO gave a great first impression. After interviewing several vendors, I decided that they were the best match for us. On top of that, a comparable domestic developer would’ve cost much more per hour.
Describe the project in detail.
For this project, StarTele Logic’s engineers worked within a JavaScript framework, using Python, Go, FreeSWITCH, Kamailio, React for Android, and Swift 4 for iOS. Their services involved 40% coding, 40% JavaScript coding, and 20% infrastructure testing. Since then, they’ve continued to provide engineering services for various tasks, working on a monthly basis rather than by project.
What was the team composition?
I’ve worked with 12 resources in total. We started with one resource and would add more as the project progressed. Currently, I’ve extended our initial resource’s contract through the end of 2019 and have hired a new frontend developer, both working full time.
Can you share any outcomes from the project that demonstrate progress or success?
Overall, StarTele Logic’s primary success factor is their quality of work. They’re responsible for creating a product that requires advanced technical skills, and they’ve delivered consistently. I consider them to be a part of my team and plan to hire them for more projects, not just as remote consultants.
How effective was the workflow between your team and theirs?
We conduct the project management internally. But, if there are any issues, their project lead will take over and handle everything, from technical discussions to staffing and billing. We appreciate their willingness to interface daily, and they’re transparent about their work and timesheets.
What did you find most impressive about this company?
They’re a highly-skilled team with an impressive level of accountability. I strongly value their engineers’ attitude, ability to learn, and dedication to delivering quality software.
Are there any areas for improvement?
No, there’s nothing to improve in terms of quality and process, though it might be helpful if they started an office in Silicon Valley.
the project
Video & Streaming Mobile App Dev for IT Company
"[W]e trust each other and have built a relationship with StarTele."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CTO of MFI Group, a system-integrated company in Africa with multiple locations. We represent around 22 countries in Africa. We’re a senior partner for Alcatel and a distributor for Kyocera’s multi-functional copiers.
What challenge were you trying to address with StarTele Logic?
We needed a cheap, but good solution.
What was the scope of their involvement?
They developed an iOS and Android mobile app for video and audio streaming for clients of ours in Tanzania and Rwanda—one is a telecom company and the other an electricity company. They also provided instructional videos for it which can be accessed on YouTube, so anyone new can easily learn how to use the app. It’s a great solution overall.
What is the team composition?
I was in touch with three people. I never talked to the guys working on the backend, but whoever they were, they did a tremendously good job.
How did you come to work with StarTele Logic?
They were recommended to us, so we contacted them. They were very polite and their price was affordable.
What is the status of this engagement?
We started working together in March 2017 until June 2017.
What evidence can you share that demonstrates the impact of the engagement?
They provided a high-quality software and both customers are very happy. They completed the project three months earlier than expected.
How did StarTele Logic perform from a project management standpoint?
Their response time and delivery are fast, and their customer support is remarkable. They’re approachable, easy to work with, and I haven’t faced any challenges with them. Other vendors would get irritated when we contacted them, but StarTele didn’t. They’d even call once a month to ask for any new requirements.
What did you find most impressive about them?
They deliver quickly, they’re honest, and they describe everything that they worked on thoroughly. Once they finished the task, they’d send us an invoice. Other vendors expected advanced payments before even starting the work. Overall, we trust each other and have built a relationship with StarTele.
Are there any areas they could improve?
They mainly do mobile application development, so I told them that they should come up with a management information format or a student management system. A few weeks ago, one of their sales representatives told me that they’re going to implement an academic solution very soon and will give us a demo, so they’re improving themselves.
Do you have any advice for potential customers?
They’re trustworthy people that deliver before the deadline. In the software industry, I haven’t found anyone else that delivered early.
the project
App Development for Banking Solutions Company
“We will always work with StarTele.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
We provide software for the business analysis domain, working with banking, financial services, and insurance (BFSI) companies. Our solutions allow clients to see customer data (e.g., number of users, system performance). Our group was initially venture-funded and is now two years old. I’m the CEO.
What challenge were you trying to address with StarTele Logic?
We were looking for a partner to develop our application.
What was the scope of their involvement?
StarTele’s involvement is on the server and mobile side of development for our iOS and Android app. They’ve architected and coded our infrastructure. The platform provides communication between users and our back-office operations team.
How did you come to work with StarTele Logic?
I reached out to multiple companies in the U.S., India, and Europe. StarTele had a unique approach to discussing business challenges. Their company had proper solutions and process team that enabled them to develop both the software’s front and backend. We had a few discussions and finally decided to move forward based on their past experience and process.
How much have you invested with them?
We’ve invested around $50,000 so far, but the final cost will be more than that.
What is the status of this engagement?
We started working with them around eight months ago and the project is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
StarTele has good skills for developing the mobile- and server-side components of our app. I’m impressed with their quality of work, commitment, and process. We’ve seen an improvement in our business as a result.
How did StarTele Logic perform from a project management standpoint?
I’m impressed with their timely delivery and project management. They employ Agile and Scrum development, which has allowed me to know what’s going on in my solution.
They’ve developed their own project management and collaboration tool which we use for communication and live-tracking of the app’s status. We also have daily updates. I’m happy with the process.
What did you find most impressive about them?
The quality of their work makes them stand out.
Are there any areas they could improve?
I don’t think they need improvement. They’ve been performing much better than other vendors I’ve used.
Do you have any advice for potential customers?
I advise clients to trust them. We will always work with StarTele.
Talented and cost-effective, StarTele Logic’s engineers are committed to delivering quality code. The team communicates daily and maintains full transparency regarding their hours. Strong work ethic and high accountability have helped them cement a long-term partnership.