What evidence can you share that demonstrates the impact of the engagement?
It’s been an incredible asset for our business. One thing I think Richard has got going for him is that not only does he do a great job, but he can go from business need to solution without making you deal with any of the technical drama in between. Some of our agents are 60–65 years old and the program he’s made has been the easiest thing for them to use.
In the past, we had to have four employees specifically tasked with looking through all of the reports—looking at sales per day, per week, per month, and per year—just to make sure that all of the carriers we work with are providing us with all of the information we need.
Now all of those characters can just log in on their end and fill everything in and that translates into a real-time picture of everything going on for us. It’s made an unbelievable difference in streamlining our entire process.
How did Stackboost perform from a project management standpoint?
The project management is unbelievable. Richard is always able to take what my partner and I want to do and create the program we need to do it. He learned our business inside and out and builds these key tools that just work well.
He is one of the few people I have ever met who can understand what we want from a business perspective and then just build it. He makes things very simple and absolutely intuitive for us to use.
Every day we have 12 different products, about 48 carriers and another 61 on the health side, and he has streamlined all of the processes that they’re involved in and made a system that is very easy to use. I’ve never had anybody who started once we were using his programs who couldn’t understand and use it within less than a week.
What did you find most impressive about them?
I am always absolutely blown away by the quality of their work and the efficiency with which they are able to grasp the problem and solve it. It’s rare to have a programmer who understands business needs and can implement something that you can use right away.
Are there any areas they could improve?
I really don’t think there is anything they could improve.
Do you have any advice for potential customers?
Trust what he’s doing. Tell him exactly what you need, and he’ll be able to come back to you with a product that is actually better than what you thought it was going to be.