SPUNCH

BACKGROUND

Please describe your company and position.

I am the CEO of British camp

Describe what your company does in a single sentence.

English-speaking camps for kids and adults. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SPUNCH to accomplish?

• Develop AI Chat-Bot
• Automatize Inbound Lead Management
• Custom CRM Integration
• Develop AI Call's Summarization

SOLUTION

How did you find SPUNCH?

Online Search

Why did you select SPUNCH over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from SPUNCH were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Analyze and understand the effectiveness of their employees' communication with customers and automate this process. It was crucial to assess how well the employees adhered to the sales script. By implementing an AI-driven solution, the client aimed to gain insights into the quality of interactions and ensure consistent delivery of the sales script, enhancing overall customer engagement and sales performance.
• Additionally, a critical requirement was the precision in the information provided by the chatbot. Accurate and up-to-date data needed to be delivered to ensure that parents and participants received reliable answers to their questions. This necessitated the integration of a dynamic content update system within the chatbot, enabling real-time data synchronization with the camp’s administrative databases.
• Furthermore, to cater to a diverse clientele, the chatbot was designed to support multiple languages. This multilingual capability was crucial to broaden the camp's reach and effectively communicate with non-English speaking parents and participants, thus enhancing user experience and inclusivity. 
  This feature employed advanced natural language processing techniques to understand and generate responses in several languages, ensuring clear and concise communication across different cultural backgrounds.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Telegram Chat-Bot
• Instagram Chat-bot
• Messenger Chat-bot
• WhatsApp Chat-bot
• CRM Integrtions

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SPUNCH employs a highly organized and methodical project management system. They started with a comprehensive kickoff meeting where they outlined the project scope, timelines, and deliverables. They used advanced project management tools to keep everything on track, providing regular updates and progress reports. SPUNCH was exceptionally responsive to our needs. 
They maintained open lines of communication throughout the project, promptly addressing any concerns or changes we requested. Their team was always available for meetings and quick to implement feedback. They genuinely listened to our needs and adapted their approach to ensure the final product met and exceeded our expectations.

What was your primary form of communication with SPUNCH?

Virtual Meeting

What did you find most impressive or unique about this company?

They've proved to be a reliable and highly efficient partner, making the entire process smooth and stress-free. Their commitment to delivering quality work on time and their responsiveness to client needs sets them apart in the industry.

Are there any areas for improvement or something SPUNCH could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Account Manager of Archysoft

Describe what your company does in a single sentence.

Custom Web Development & Low Code solutions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SPUNCH to accomplish?

• Discovery for AI Integrations Possibilities for our client CRM project
• Development of custom AI LLM for the purpose of integrating it into CRM and automating processes

SOLUTION

How did you find SPUNCH?

Online Search

Why did you select SPUNCH over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from SPUNCH were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Development of an architectural solution 
• Preparation of technical documentation 
• Data collection and data ranking to start AI work 
• AI training and its packaging into a microservice 
• Close work with our technical team to integrate the AI ​​service into the product SPUNCH side management in the form of PM and BA for process control SPUNCH provided QA of all processes related to their work

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Full worked and ready for re-use AI microservice that can acts as a customer support chatbot 
• Increased customer engagement and conversion by approximately 20% 
• Gained an understanding of how to quickly work with custom AI

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The management team at SPUNCH doesn't raise any questions. Everything is very professional and competent. Everything was delivered within the agreed time frame.

What was your primary form of communication with SPUNCH?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Experience in communication in IT development in general. Really high-quality approach to problem solving

Are there any areas for improvement or something SPUNCH could have done differently?

Nothing particularly coming in mind

BACKGROUND

Please describe your company and position.

I am the CMO of a business services company

Describe what your company does in a single sentence.

Our company specializes in helping companies improve their brand image, online reputation, and customer relations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SPUNCH to accomplish?

• Creating FastAPI to automate work with our current tasks
• Create Web Application

SOLUTION

How did you find SPUNCH?

Referral

Why did you select SPUNCH over others?

Referred to me

How many teammates from SPUNCH were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for creating a FastAPI to automate work with our current tasks involves the development, implementation, and testing of an efficient and reliable API that enables automation of various tasks within our organization. Key deliverables of this project include: 

1. The creation of a well-structured and scalable API that can handle a large volume of requests and provide fast responses. 

2. Integrating it with our existing systems and tools to enable smooth data flow and communication between different services and components. 

3. Creating documentation that outlines the API’s endpoints, request/response formats, required parameters, and any associated limitations or guidelines. 

4. Testing the API to ensure it works steadily and efficiently, according to our requirements. 

5. Deploying the API to a suitable production environment and monitoring its performance. 

Overall, this FastAPI has streamlined our work processes, increased efficiency, and improved automation capabilities within our organization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Efficiency
• In Time Done
• Improvement in performance compared to the previous workflow. 

We’ve measured it by tracking the response time of the API and comparing it to the time taken to manually complete tasks. Another measurable outcome is the reduction in the time taken to complete tasks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project manager was professional and knowledgeable. He was able to monitor the project and provide us with clear information about the processes. We always received feedback on time, as well as the entire API. The technical team demonstrated deep expertise in the API development.

What was your primary form of communication with SPUNCH?

Virtual Meeting

What did you find most impressive or unique about this company?

Professional communication, very pleasant to talk to. It's always nice to see people working for results rather than just trying to get the job done.

Are there any areas for improvement or something SPUNCH could have done differently?

Nothing particularly comes to mind, I think they just need to develop further and it will become even cooler