Spire Digital

What evidence can you share that demonstrates the impact of the engagement?

Spire Digital’s work has generated a lot more traffic to the website, and we’re moving closer to our goal conversion rate of 2%. The updated design sets the foundation for a smooth user experience. We track visitors as they navigate through our site, and it’s clear that they’re finding the information and content they need.

How did Spire Digital perform from a project management standpoint?

They kept us on schedule throughout the project, and we launched on time. Now in the testing process, we’re still on track to meet all of our milestones. Spire Digital communicates responsively and quickly addresses any of our questions or concerns, even if they’re outside the scope of our partnership. During the development process, we met in-person weekly, but now we check-in every other week. In the meantime, we speak through email.

What did you find most impressive about them?

First, I very much appreciated their level of professionalism, especially when they visited our office to collaborate more closely with our team. Second, I’m continually impressed by their technical and industry expertise. Our website is great. It exceeds every expectation we set at the beginning of the project. Spire Digital leveraged their experience from past partnerships and knowledge of best practices with modern technology to deliver a top-notch product.

Are there any areas they could improve?

No, it’s been a seamless engagement. If anything, I would’ve liked a bit more guidance throughout the development process. My team doesn’t have much technical background, so they could’ve shared more details about their work in each stage. At most, there was a minor miscommunication, but we were all on the same page generally.

Any advice for potential customers?

I certainly recommend the Spire Digital team to anyone looking for web development or digital marketing help. They’re extremely valuable. Even if you hire them to complete a specific task, they’re willing to assist in other areas as well. The team is friendly, responsive, and involved. They’re capable of improving many aspects of a single business.

What evidence can you share that demonstrates the impact of the engagement?

We are extremely pleased with the outcome. The feedback we have received internally and from external users of the platform has been overwhelmingly positive. We achieved the intuitive feel and nature of the platform that we hoped for.

How did Spire Digital perform from a project management standpoint?

We reached our scheduled milestones under cost, which is a huge achievement for us as a startup. Spire Digital doesn’t produce throwaway work—everything they build has a place in the long-term roadmap. We originally intended for our relationship to last about six months, but it was gone so well that we’ve extended it.

Mikaela has been fantastic at keeping the team operating efficiently. We have great communication with her and with the team, in general. We’re very involved in the processes. We talk every day, and we meet at their office once a week so they can demonstrate the updates to the technology. They’re very transparent, and they make good use of their resources.

What did you find most impressive about them?

We appreciate how well their team works with ours. It feels like they are an extension of our in-house group. They are excited about what they’re building with us. They’re just as passionate about being successful at this as we are. To have their team be that dedicated to us, that’s the biggest differentiator I could ask for.

Are there any areas they could improve?

No. I can’t name an instance when we have been unhappy. They have been responsive to all issues.

Any advice for potential customers?

The fact that we're so actively involved with them and we communicate so much with them and work so closely with them, I firmly believe that's one of the reasons why it's working so well. For any new client, I would recommend being the same way. Be involved and get to know everybody that's working on the project.

What evidence can you share that demonstrates the impact of the engagement?

The primary metric we look at is customer feedback and that’s been very positive so far. Users feel like its modern software that’s easy to use. To be fair, there isn’t a high bar in our industry at this point, but no one’s complained about the interface so far. One of our objectives for the UI was for it be relatively unnoticeable like other modern software platforms. Spire Digital accomplished that.

How did Spire Digital perform from a project management standpoint?

Spire Digital is an easy company to work with and everyone did a really a good job. My only issue was a specific instance of poor communication. The employee that was supposed to help us implement the new designs left the company before the project was complete. This wasn’t communicated to us and we ended up wasting a lot of time waiting for that implementation.

What did you find most impressive about them?

They’re very competent at interface design and we really like the aesthetic they delivered.

Are there any areas they could improve?

They should have told us the bad news regarding the implementation resource as soon as they knew it. I don’t know what happened to them internally, but that miscommunication set us back several weeks in our development cycle.

Do you have any advice for potential customers?

I don’t have any specific recommendations. Overall, Spire Digital is really good at collaborating with the companies that hire them.

What evidence can you share that demonstrates the impact of the engagement?

Drupal is a strange beast where it’s easy to get 90% of what you want, but extremely difficult to manage the last 10% without a lot of experience. A junior developer and I agonized for months over how to build out the modules we needed. Spire Digital’s developer came in and rapidly worked through those issues. He had the major functionalities fully developed within a few weeks.

How did Spire Digital perform from a project management standpoint?

They’re extremely professional. The senior developer did the work and directly communicated with us. The project manager kept track of development and often checked in to make sure we were satisfied with everything. This was the smoothest part of the project.

What did you find most impressive about them?

I appreciate their relaxed but professional approach. They conduct themselves appropriately and achieve project goals while also being friendly and calm. They make it look easy. Working with them feels like a more human experience when compared to other vendors.

Are there any areas they could improve?

They could’ve used the success of this project to springboard into another engagement with us. Asking about our other needs and providing a course of action could’ve enabled them to extract more business from us. However, they did we asked them too and made sure we were happy. Then, they left graciously.

Do you have any advice for potential customers?

If you're approaching Spire Digital purely to execute and deal with technical issues, then you’ll get the results you want. However, there’s more value in approaching them as a partner and trying to formulate a strategy.