What evidence can you share that demonstrates the impact of the engagement?
The product did well in user testing, and we’ve gotten some positive feedback from other stakeholders. Our developers are still working on building out Spire’s designs, so I can’t comment on their effectiveness yet.
They’ve helped us take a step in the right direction—toward innovation—and I’m very excited to see the product in action. Spire has done a fantastic job, and we’re considering another project with them that would be more focused on content.
How did Spire Digital perform from a project management standpoint?
They were fantastic. The team stayed in touch with us throughout the project. We’ve been going through a shift to agile development with our in-house team, and Spire has been very patient with us despite some challenges.
They met with us every week to let us know how the project was going. We also received frequent demos, which allowed us to provide feedback and ask for adjustments. We used Microsoft Teams as well to manage tasks. Spire was great about pushing back against our ideas when they weren’t useful and steering us in the right direction when we went off-track.
Our primary method of communication was WebEx, but we also spoke to them over the phone while sharing our screens. We also had a number of in-person visits where they came to our office and sat down with our team. This seemed to help them learn more about our products and our business goals.
What did you find most impressive about them?
Spire went above and beyond to take care of an external problem that we faced at the beginning of the project. Initially, they found a developer to build the website using their designs, and that individual ended up being a poor fit. Spire wasn’t aware of this, and we eventually brought to their attention the fact that the individual’s work and hours billed did not make sense.
I couldn’t be happier with how they responded to the situation. This could have been a huge detriment, but instead, we were pleasantly surprised with the outcome. This shouldn’t reflect poorly on Spire, because, frankly, this could happen with any contractor, and they went out of their way to make things right for us. I really appreciated that level of service.
Are there any areas they could improve?
I don’t think so; I was very impressed with them throughout the project. Design is something that we do not have much expertise in, and we’re thankful that we’ve been able to utilize Spire for that. I’ve been very happy with their work and their design process.
Do you have any advice for potential customers?
We came into this project having never done something like this before, and Spire immediately put us at ease. They came to our office right away to get to know our team and quickly learn our business. My advice would be to share with them as much information as you can at the outset so that they can figure out how to translate that into real results.