Find bugs. Fix bugs. Test again.

Spiral QA is a premier software quality assurance company based in San Francisco that is re-imagining QA testing services for the modern age. Every company makes a promise when a customer visits their website or uses their mobile app - a promise that they will have an optimal, rewarding, and secure experience. Spiral QA is in the business of helping you keep that promise. 

We believe your software is only as good as the people who test it and our professional, diligent and results-driven quality assurance engineers and testers are some of the best out there. From manually evaluating product performance, usability, functionality, and compatibility to developing automated testing, enhancing security, and refining your QA process, Spiral QA offers a package of services that deliver scalable software testing solutions to cover the full lifecycle of any product. Have a new project? We’ll give you a free trial. Get in touch with us to discuss your software quality assurance needs and we will tailor a custom plan just for your project!

 
$1,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2011
Show all +
San Francisco, CA
headquarters
  • 2525 Van Ness Ave
    San Francisco, CA 94109
    United States
other locations
  • Umanskaya 54, office 30
    Minsk, MI 220089
    Belarus

Portfolio

Key clients: 

Framed & Matted, eLearning Brothers, Drew Altizer, Maharani Weddings, Destination 4 Rent, Cutcaster, Consensus, Inturn, Unilog, Pocket Made, Benchmark, Made In Cookware

Destination 4 Rent

The quality assurance services provided by Spiral QA helped this vacation rentals marketplace build a detailed roadmap for the website’s complete redesign.

Cutcaster

With Cutcaster photography marketplace, our team went all the way from assuring the quality of the solutions’ initial documentation to post-release QA.

eLearning Brothers

Spiral QA provided all-round quality assurance from the product’s launch up until today. We continue to deliver on-demand maintenance testing.

Reviews

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Strategic QA Partnership with Digital Marketing Agency

“The fact that they have two international offices in different time zones allows them to be available almost 24/7.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2018 - Ongoing
Project summary: 

Spiral QA provides web and mobile app testing for third-party clients. The team assesses software, identifying any technical issues and fixing bugs. They also recommend technical changes where necessary.

The Reviewer
 
11-50 Employees
 
Minsk, Belarus
Lyudmila Kiseleva
CEO, IM Action
 
Verified
The Review
Feedback summary: 

Spiral QA boasts a talented team of QA engineers who are able to dive deep into complex custom software. Their efforts help minimize downtime while maximizing app performance. On top of their technical skill, the team excels at communication, providing detailed, well-received reports to clients.

BACKGROUND

Please describe your company and your position there.

I am the CEO at IM Action, an online marketing agency providing clients from a variety of business domains with services such as online strategy development, SEO, PPC advertising, social media optimization, and web analytics.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Spiral QA?

We began our strategic partnership with Spiral QA over a year ago. Since then we have utilized their services to test our clients’ web applications and software products.  

What were your goals for this project? 

Our main goal is to make sure that our clients' web and mobile applications are stable and functioning as expected prior to kicking off strategic marketing campaigns. The applications need to meet both the needs and requirements of their target audience in addition to driving conversions. We always strive for a flawless look and feel as well as an intuitive, bug-free user experience.

SOLUTION

How did you select this vendor?

We worked with John Griffin (CEO, Spiral QA) on a couple of earlier projects with another company of his, and they did a superb job. When we needed a QA team for some of our other projects, we already knew about Spiral QA and were sure that they could execute on the tasks we gave them. 

Describe the project in detail. 

Spiral QA has performed web and mobile application testing for our clients, including functionality, usability, and performance testing. These software come from a range of business domains like IT, education and e-learning, gaming, e-commerce, and more. As a result, all of their software products are different, and most have rather complex backends; they’re either built from scratch or customized from off-the-shelf solutions. Spiral QA works to identify and resolve any technical issues they find. 

What was the team composition? 

Spiral QA is made up of a strong team of specialists, each with their own vast expertise and patience that allows them to dive deep into someone else’s code regardless of the technologies, frameworks, and CMSs in use. 

Most of the time we’re in touch with John and Kseniya Yuk (Software Testing & QA Engineer, Spiral QA). It’s so helpful that they have two international offices—basically, it means that at any time, day or night, at least one of them is available.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The Spiral QA team is thorough, finding technical issues and bugs that need to be fixed as well as actually fixing them. So far, we have worked together on projects for three different clients. For all of them, the Spiral QA team managed to identify existing issues, which allowed our clients to fix and improve their products either before the launch or after. This ensured minimum downtime. 

For example, we had a client with an e-commerce travel website that had a lot of visitors but very few conversions. Spiral QA performed usability and performance testing that uncovered serious UX issues and a few interface-related bugs. They provided the client with recommendations on how to fix them. Upon implementing the recommendations, the client’s key metrics improved significantly. The updates ultimately optimized the website for our marketing efforts too.

How effective was the workflow between your team and theirs?

We are more than happy with the job the team does and how they interface, set plans and goals, and meet deadlines. Communication is one of their main strengths. The fact that they have two international offices in different time zones allows them to be available almost 24/7. We also have weekly calls and well-established reporting routines, which our clients consistently report as one of their favorite parts of working with us.  

What did you find most impressive about this company? 

I’m impressed with their strong communication and reporting routines because they ensure traceability and transparency. Besides that, Spiral QA has a professional attitude toward projects. They treat each client’s project like their own, and it definitely shows in the results.  

Are there any areas for improvement? 

No, I can’t think of anything.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The scheduling is awesome. They are a very structured and transparent team to work with.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They are quick and really spot on with finding and tracing bugs.
  • 5.0 NPS
    Willing to refer