What evidence can you share that demonstrates the impact of the engagement?
Feedback from our clients has been largely positive, which is pretty surprising. GDPR is a new and uncomfortable area for many of our clients, so we didn’t really expect such praiseful responses. Our clients appreciate the clarity of our approach, and it’s opened up new business opportunities. Internally, we’re also very happy with their work.
How did Spider Guard Data Protection perform from a project management standpoint?
So far, they’ve been great. We use a combination of online tools and management approaches to transcribe and track our conversations. Because we use so many legal terms, it’s important for us to have clear documentation to reference when there’s any confusion. Overall, it’s been a transparent collaboration. The Spider Guard Data Protection team stays on schedule and comes prepared to our regular progress meetings.
What did you find most impressive about them?
I really appreciate the level of support and personalization in their customer service. They’ve truly been a great partner. They’re in tune to our needs and skillfully adapt to meet our requests, even when we deviate from the initial scope of the project.
Are there any areas they could improve?
No, we were happy with the results of the initial project, so we decided to continue to work with them.
Any advice for potential customers?
Treat Spider Guard Data Protection as a partner rather than an outside vendor. Build a connection with their staff to get the best results.