What was the scope of the service provider's involvement?
They are handling our dispatching and confirming delivery, and order tracking.
Could you describe the pricing structure and how they billed you?
I am not sure of the price structure and how they bill as this is handled through our corporate office in New Jersey.
How did you come to work with this service provider?
This is the company our corporate procurement division informed the branches that they would be using, so I'm not sure how they found out about them.
How would you assess the service provider for answering calls, customer service, and communication?
We have had some problems especially when a vendor receives a representative that has an accent, and cannot understand them. However, when we contract the support team they have been very helpful and understanding.
How much time and money does this service provider save you each month?
Since we have cut our staff that worked 40 hours, I assume we are saving about 520 manhours. I'm not sure what the total cost is because I don't know their salaries.