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Specialty Answering Service is a national outsourcing provider for fast-growing small businesses and some of your favorite well-known brands.
 
With SAS’s 24-hour live coverage, you’ll never miss a call and customers will love you for it! 

Basic info

Free trial

100 mins $109/mo

Monthly subscription

Economy plan for $29/mo 

100 mins for $109/mo

220 mins for $189/mo

500 mins for $469/mo

1000 mins for $890/mo

 
Undisclosed
 
Undisclosed
 
10 - 49
 Founded
1985
Show all +
King of Prussia, PA
headquarters
  • 1006 9th Avenue
    King of Prussia, PA 19406
    United States

Reviews

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Good 24/7 Service

"We just use the average service 24/7. It has been 80 percent good."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
3.5
The Project
 
Less than $10,000
The Reviewer
 
11 - 50 Employees
 
Simi Valley, CA
Associate, Customer Service
 
Verified
The Review

Recommendations:

Not sure.

Experience:

Specialty Answering Service has been used at all locations. We just use the average service 24/7. It has been 80 percent good.

Pros:

The 24/7 service.

Cons:

Missed trouble calls.

SAS Increases Productivity and Improves Customer Service

"They’ve helped us increasing productivity and improving our customer service capabilities."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
2.5
The Project
 
Less than $10,000
The Reviewer
 
201 - 500 Employees
 
Haskell, OK
Director, Other
 
Verified
The Review

Recommendations:

Improved customer service.

Experience:

Specialty Answering Service provides a high volume of calls answered by answering staff to help with productivity and improve customer service. We use their 24/7 call answering. They’ve helped us increasing productivity and improving our customer service capabilities.

Pros:

Increasing worker productivity.

Cons:

Increased knowledge on services provided.

Freed Up Billing Time for the Company

"It has freed up more billable time for our company."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
4.0
The Project
 
Less than $10,000
The Reviewer
 
11 - 50 Employees
 
Ponte Vedra Beach, FL
Vice President, Other
 
Verified
The Review

Recommendations:

None. Go for it.

Experience:

Word of mouth was the reason we chose Specialty Answering Service, along with pricing. Getting off the ground with industry knowledge was a bit challenging. We use typical default settings and performed as expected. It has freed up more billable time for our company.

Pros:

Having someone who is able to answer all calls and not put clients on hold for too long.

Cons:

Its remote location. Sometimes have an issue with the hours of operation.

Great Live Answering Service

"SAS service has been great!"

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
3.0
The Project
 
Less than $10,000
The Reviewer
 
1-10 Employees
 
Missoula, MT
Owner
 
Verified
The Review

Recommendations:

Consider all your options before committing.

Experience:

SAS service has been great! We use their live answering service. Their performance has been good.

Pros:

They do what they are expected to do.

Cons:

Better customer service.