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Specialty Answering Service is a national outsourcing provider for fast-growing small businesses and some of your favorite well-known brands.
 
With SAS’s 24-hour live coverage, you’ll never miss a call and customers will love you for it! 

Basic info

Free trial

100 mins $109/mo

Monthly subscription

Economy plan for $29/mo 

100 mins for $109/mo

220 mins for $189/mo

500 mins for $469/mo

1000 mins for $890/mo

 
Undisclosed
 
Undisclosed
 
10 - 49
 Founded
1985
Show all +
King of Prussia, PA
headquarters
  • 1006 9th Avenue
    King of Prussia, PA 19406
    United States

Reviews

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Anwering Services for Consumer Product Industry Firm

"We are just more efficient."

Quality: 
3.5
Schedule: 
3.5
Cost: 
4.0
Willing to refer: 
3.5
The Project
 
Less than $10,000
 
Feb. 2017 - Ongoing
The Reviewer
 
1-10 Employees
 
Fort Collins, Colorado
CEO, Consumer Product Industry Firm
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

Our objective was more specialized calls.

How many inbound calls did your company handle every day?

The volume was 20%.

What challenge were you trying to address with the service provider?

To have our calls answered.

SOLUTION

What was the scope of the service provider's involvement?

They direct our phone calls.

Could you describe the pricing structure and how they billed you?

They bill us quarterly.

How did you come to work with this service provider?

I found them through a referral.

How would you assess the service provider for answering calls, customer service, and communication?

It is good.

How much time and money does this service provider save you each month?

It saves maybe 10 hours.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

We are just more efficient.

What are the service provider's strengths?

Their attention to detail is strong.

What areas can the service provider improve?

There is nothing to improve.

How long has your company been working with this service provider?

We started in February 2017.

How much money do you spend annually with this service provider?

It is less than $1,000.

3.5
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 3.5 Quality
    Service & deliverables
  • 3.5 NPS
    Willing to refer

Delivery Tracking & Order Processing for Food Manufacturer

"Their customer service is easy to work with and courteous."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000,000+
 
Jan. 2017 - Ongoing
The Reviewer
 
1001-10,000 Employees
 
Alsip, Illinois
Manager, Food Product Producer
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

We have raw material delivered on a daily basis for our food manufacturing company and need to ensure that all refrigerated items get priority delivery service. Also, we have outsourced many of our jobs to cut down on costs, such as not paying for benefits, which would have increased our profits.

How many inbound calls did your company handle every day?

We were locally handling 100% of the inbound calls with 16 people. We have now cut our staff to 3 people who basically handle problems and troubleshoot deliveries.

What challenge were you trying to address with the service provider?

Our goal is to cut costs, especially in payroll and benefits, and be able to increase our profits.

SOLUTION

What was the scope of the service provider's involvement?

They are handling our dispatching and confirming delivery, and order tracking.

Could you describe the pricing structure and how they billed you?

I am not sure of the price structure and how they bill as this is handled through our corporate office in New Jersey.

How did you come to work with this service provider?

This is the company our corporate procurement division informed the branches that they would be using, so I'm not sure how they found out about them.

How would you assess the service provider for answering calls, customer service, and communication?

We have had some problems especially when a vendor receives a representative that has an accent, and cannot understand them. However, when we contract the support team they have been very helpful and understanding.

How much time and money does this service provider save you each month?

Since we have cut our staff that worked 40 hours, I assume we are saving about 520 manhours. I'm not sure what the total cost is because I don't know their salaries.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Their after-hour calls are handled with the same expertise as normal hours of operation for our company. They offer prompt communication and they work hard to refine call quality.

What are the service provider's strengths?

Their strength is the professional handling of calls and increased knowledge of our business. Their customer service is easy to work with and courteous. Things have run smoothly so far.

What areas can the service provider improve?

I cannot think of anything as we have not encountered any major problems

How long has your company been working with this service provider?

We started January 2017, and it's still ongoing.

How much money do you spend annually with this service provider?

We're investing over $10,000,000.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Good Performance and Information For Our Callers

"Their performance has been good and they’re able to inform all of our callers."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
4.5
The Project
 
Less than $10,000
The Reviewer
 
11 - 50 Employees
 
Los Angeles, CA
President, Other
 
Verified
The Review

Recommendations:

Longer recordings times and ability to speak to customer service.

Experience:

We were receiving a high volume of calls. We use Speciality Answering Service’s recording line feature. Their performance has been good and they’re able to inform all of our callers.

Pros:

Takes high volume calls.

Cons:

Longer recording times.

Good Computer Intregation

"I like it's computer integration."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Less than $10,000
The Reviewer
 
51 - 200 Employees
 
Pleasant Grove, UT
Manager, Human Resources
 
Verified
The Review

Recommendations:

Definitely try it.

Experience:

Specialty Answering Service was recommended to us, so far, we haven’t had any problems. It helps small business and no interpreters are needed. As our company keeps growing, they will work with us to switch to another plan.

Pros:

I like it's computer integration.

Cons:

N/A

Customers are Impressed with SAS

"Their performance has been excellent and all calls are answered in a timely manner."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Less than $10,000
The Reviewer
 
51 - 200 Employees
 
Blytheville, AR
Director, IT
 
Verified
The Review

Recommendations:

Ensure every caller recieves nothing less than superior care.

Experience:

We chose Specialty Answering Service because of the quality of their services and dependability. They answer all incoming calls, alerts clients when they will be placed on hold and for how long and does a countdown when the call will be answered. Their performance has been excellent and all calls are answered in a timely manner. Our clients have no complaints.

Pros:

It is live. Customers are wowed 24 hours a day.

Cons:

Nothing to dislike about this service. It is the best company.

Good 24/7 Service

"We just use the average service 24/7. It has been 80 percent good."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
3.5
The Project
 
Less than $10,000
The Reviewer
 
11 - 50 Employees
 
Simi Valley, CA
Associate, Customer Service
 
Verified
The Review

Recommendations:

Not sure.

Experience:

Specialty Answering Service has been used at all locations. We just use the average service 24/7. It has been 80 percent good.

Pros:

The 24/7 service.

Cons:

Missed trouble calls.

SAS Increases Productivity and Improves Customer Service

"They’ve helped us increasing productivity and improving our customer service capabilities."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
2.5
The Project
 
Less than $10,000
The Reviewer
 
201 - 500 Employees
 
Haskell, OK
Director, Other
 
Verified
The Review

Recommendations:

Improved customer service.

Experience:

Specialty Answering Service provides a high volume of calls answered by answering staff to help with productivity and improve customer service. We use their 24/7 call answering. They’ve helped us increasing productivity and improving our customer service capabilities.

Pros:

Increasing worker productivity.

Cons:

Increased knowledge on services provided.

Freed Up Billing Time for the Company

"It has freed up more billable time for our company."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
4.0
The Project
 
Less than $10,000
The Reviewer
 
11 - 50 Employees
 
Ponte Vedra Beach, FL
Vice President, Other
 
Verified
The Review

Recommendations:

None. Go for it.

Experience:

Word of mouth was the reason we chose Specialty Answering Service, along with pricing. Getting off the ground with industry knowledge was a bit challenging. We use typical default settings and performed as expected. It has freed up more billable time for our company.

Pros:

Having someone who is able to answer all calls and not put clients on hold for too long.

Cons:

Its remote location. Sometimes have an issue with the hours of operation.

Great Live Answering Service

"SAS service has been great!"

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
3.0
The Project
 
Less than $10,000
The Reviewer
 
1-10 Employees
 
Missoula, MT
Owner
 
Verified
The Review

Recommendations:

Consider all your options before committing.

Experience:

SAS service has been great! We use their live answering service. Their performance has been good.

Pros:

They do what they are expected to do.

Cons:

Better customer service.