Could you share any statistics or metrics from this engagement?
I'd say they get it right on the first try 98 percent of the time.
No software written goes without bugs. If you say you have bugless software, somebody's lying. I don't have a problem with bugs. My issue is how the bugs are handled. Usually, there are no major bugs and there's no downtime on my software whatsoever once it hits production. If there is a bug, they are so tight on fixing it. They're very apologetic, even though I realize it happens to everybody. They own it, and that to me is why we continue to give them money.
I'm in the EMS [emergency medical services] world, so we can't have things go wrong. If you ask anybody using our product that Space-O helped build, they would tell you it is as robust as they come.
How did Space-O Technologies perform from a project management standpoint?
We use Basecamp as a project management tool. Basecamp is all I need. It's documented so well, which makes it easy.
I tell them what I want, and they scope out the project in terms of development size. I really don't care about the development size; what I care about is that the work is done in my time, and my time is usually very fast. They get it done.
What distinguishes Space-O Technologies from other providers?
Their responsiveness and their exceptional documentation are Space-O Technologies' best qualities. There are plenty of other companies that deliver great quality work, but the reason why I'm talking about Space-O Technologies is because I believe their project management and their communication saves me money.
They go the extra mile. Everybody's got skill, and I think their skill is superb. They finish my things in an extremely timely fashion, they have the technology, and they have the skill and the project management skills.
Is there anything Space-O Technologies could have improved or done differently?
No. Where I thought they would fall short is taking on my projects. We're kind of demanding because of the nature of my work. I demanded a lot from them and I expected them to fold, and not be able to handle it, but they did handle it. They finished early on two of my projects, and they're very good about resource management, project management, and communication.
Space-O proved their strong management and communication skills throghout the project and the free version of the app has shown to be extremely popular.