Space Ads

BACKGROUND

Introduce your business and what you do there.

Owner of online store with fashion

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Space Ads?

Increase ROI from facebook ads

SOLUTION

What was the scope of their involvement?

They were customer focus

What is the team dynamic?

Good, customer focused

How did you come to work with Space Ads?

Found them through google searcher

How much have you invested with them?

About $5000

What is the status of this engagement?

Finished

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

It was technical, friendly and fruitful

How did Space Ads address the challenges that arose?

We didn’t have any challenges, they were good from the beginning

Describe the impact this engagement has had on your business.

Our facebook ads started to generate more income

How was project management handled?

Very good

Is there anything that the vendor did well or that you would consider a strength?

First of all, they set up promotional campaigns in a professional way that earned money

In what specific areas can they improve?

I don’t have remarks

What advice do you have for clients with similar needs to yours?

Start working with Space Ads, they will take care of your Facebook ads. 

UPDATED REVIEW

This review was left on October 24, 2022.

Executive, Online Fashion Store

Advertising & Marketing

11-50 Employees

Poland (616)

Less than $10,000

Aug 2021 - Feb 2022

BACKGROUND

Please describe your company and your position there.

Owner of online store with fashion

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Space Ads, and what were your goals?

Increase ROI from facebook ads

SOLUTION

How did you select this vendor and what were the deciding factors?

Found online

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Facebook ads

How many resources from the vendor's team worked with you, and what were their positions?

Rafał and Monika 

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It was a waste of time and money. Zero valuable results, results worse than the advertising set by an amateur

How effective was the workflow between your team and theirs?

Not effective

What did you find most impressive or unique about this company?

Completly nothing impressive

Are there any areas for improvement or something they could have done differently?

I would not work with them, there are plenty of better agencies

Star Ratings

Overall Rating: 0.5

waste of time and money. Zero valuable results, results worse than the advertising set by an amateur

Quality: 0.5

waste of time and money. Zero valuable results, results worse than the advertising set by an amateur

Cost: 0.5

waste of time and money. Zero valuable results, results worse than the advertising set by an amateur

Schedule: 0.5

waste of time and money. Zero valuable results, results worse than the advertising set by an amateur

Willing to Refer: 0.5

waste of time and money. Zero valuable results, results worse than the advertising set by an amateur

Company Responses

The vendor responded on October 26, 2022.

The collaboration with the client lasted for 1.5 months - june and half of july 2021. Despite our comments that it was better to fine-tune the shop first and start advertising later, the client was impatient and demanded that the adverts be launched immediately once the cooperation started. 

During this period, our client's shop had general conversion problems - no traffic source was delivering satisfactory results. This was evidenced by the results of an audit by our specialists, as well as confirmation from the client regarding the UX/UI. 

During the collaboration, the server was overloaded, the MySQL infrastructure was causing product searches to throttle, and the site was taking 7-10 seconds to load.

The client itself stated that the problem with lack of results was due to the products or lack of trust and brand recognition. "Especially as I am aware that low conversion is a general problem and not just FB Ads.". 

The client decided to close the online shop, confirming the thesis that it was not our cooperation that was ineffective, but the client's entire business.

BACKGROUND

Please describe your company and your position there.

Florentyna is a leading trading company on the Polish market of household appliances. For 30 years of our existence we have gained the position of a reliable partner in business. My position at the company is International E-commerce Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Space Ads, and what were your goals?

Space Ads agency was hired to perform Google Ads, Facebook Ads campaigns for Florentyna's e-commerce shop, as well as SEO. The general goal was to increase sales and conversion rate of the web-shop.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for a performance marketing agency that can help build our e-commerce position. The decision to work together was based on excellent recommendations from another business.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

First, we went through the basics, which were the configuration of Google Tag Manager, Google Analytics, and re-marketing tags and pixels. The same goes with Facebook Ads. SPACE ADS handled everything flawlessly. They have very good knowledge about the technical aspects of the configurations with Google Tools. Later on, they started to set advertising account (google ads & facebook ads) according to their point of view, optimizing ongoing campaigns, etc., and consult with is in general.

How many resources from the vendor's team worked with you, and what were their positions?

I worked with Rafał, Monika, Konrad, Paulina and Justyna. Each of them had needed skill set for the task. Overall, a great team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The PPC campaigns were generating satisfying returns. SEO has increased our web visibility significantly. All of that was seen in the increase in revenue and conversion rate.

How effective was the workflow between your team and theirs?

The communication between both teams was phenomenal. Wouldn't change a thing there.

What did you find most impressive or unique about this company?

The care and attitude they had toward the client. They really cared about the success of our business, and they were super professional.

Are there any areas for improvement or something they could have done differently?

Increase the returns even higher, if possible.

BACKGROUND

Please describe your company and your position there.

I’m the eCommerce and Logistics Director at BIG STAR, a luxury Polish brand that provides denim and non-denim apparel to over 200 stores across Europe with e-store bigstar.pl

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Space Ads?

As far as paid traffic, we wanted a multi-angle campaign that used Google Ads (Search, Display, Shopping, YouTube) as well as advertisements on Facebook Ads with Instagram for which we needed ongoing CRO. For organic traffic, we hired SPACE ADS for newsletters, SEO, automated push notifications, and content marketing.

What were your goals for this project?

One thing: business growth. We have a strong in-store presence, but to scale up we wanted to capture online traffic at a great ROAS.

SOLUTION

How did you select Space Ads?

SPACE ADS seemed flexible and really listened to me when I first started talking to them. I knew right away that they weren’t like previous agencies I had worked with. I felt like the process was about me and MY needs, not just trying to sell me a package.

Describe the scope of their work in detail.

There were 2 main parts to this. First, I needed the tech stuff handled like installing and configuring Google Tag Manager, Google Analytics and remarketing tags and pixels. SPACE ADS handled that flawlessly. They have a great handle of technology and can explain things in very understandable terms.

Beyond that, there was the general consulting. I felt like they really had my best interest in heart and didn’t try to upsell me on things I didn’t need. In fact, with their strategies and advice I actually avoided paying much more than I would have!

What was the team composition?

From SPACE ADS I mainly worked with Rafał, Monika, Konrad, Paulina and Justyna. I noticed they had great teamwork and their skillsets really meshed well.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our return on ad-spent was phenomenal. In the end, this was the only metric that mattered to me. And the results were there! Would definitely do it all over again.

How effective was the workflow between your team and theirs?

Fantastic. They were very responsive and we mainly used email, but sometimes kept up-to-date via slack or phone calls as well.

What did you find most impressive about this company?

They are really partnership-oriented. I feel like they are the marketing department of my business. They were on-time, friendly, open to advice, and most importantly, they were absolutely key in bringing me sales, customers and results.

Are there any areas for improvement?

Only one very minor one: Slow down with the new ideas! I suppose that’s a good problem to have though. Too much good stuff too fast. 

BACKGROUND

Please describe your company and your position there.

I'm the owner/director of a UK based supplement company shipping globally.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SPACE ADS, and what were your goals?

PPC on supplements is extremely challenging. You've got the normal problems you face with PPC, but those are compounded by the myriad rules on both the adverts and landing pages for health related products. We don't have a huge in-house staff so we needed specialists to help with this.

SOLUTION

How did you select SPACE ADS and what were the deciding factors?

I follow various closed Facebook groups on SEO and Rafał got recommended in a thread there by a guy who himself had a good rep. I got in touch with him, the thing that really stood out was the interest he showed in us, the questions he asked.

He really understood what we were about before even suggesting a plan. There's no comparison between that and the boilerplate 'Powerpoint with the name at the top tweaked' style pitches you get from other agencies.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Space set up on-going Facebook and Google ad campaigns for multiple landing pages and target audiences in different geographies. Built-up data on what was working and what wasn't, dropped what wasn't, and developed positive ROI before ramping up.

How many people from the vendor's team worked with you, and what were their positions?

We have worked with three of the team, they have all been excellent. Rafał himself, Aleksandra who has produced a lot of quality creative and specializes in Facebook, and Aleksander who works in Google PPC.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are making real progress. We are honing down into the working campaigns, I've personally learned a lot about this process from the Space team.

Describe their project management style, including communication tools and timelines.

We use a Slack channel for comms, and inevitably email too. Project management is professional and organised but yet informal enough so you get to know the personalities involved. I really enjoy working with Space.

What did you find most impressive or unique about this company?

We are not a massive account, and we are definitely not the easiest. Yet I still feel valued by the Space team. What makes Space Ads different is that they still give a fantastic level of service to their smaller clients.

Are there any areas for improvement or something they could have done differently?

It's always easy in retrospect, and supplements is extremely tough due to the additional rules involved. Looking back at the original Facebook campaign, we should have spent more time deliberating and tweaking everything before we even loaded it into Facebook's Business Manager.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of a company that manages physical stores, wholesale, and e-commerce for B2B and B2C.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SPACE ADS?

We hired them to run digital advertising and social media campaigns.

What were your goals for this project?

We wanted to increase sales from our online channels with a high return on advertising spend.

SOLUTION

How did you select this vendor?

I chose them because of their professionalism.

Describe the scope of their work in detail.

They did keyword research, created graphics and text ads, implemented dynamic remarketing, optimized campaigns, and prepared reports and dashboards. They ran targeted campaigns through Google Ads, Facebook Ads, Instagram Ads, and Allegro Ads.

What was the team composition?

We worked with two team members.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They delivered an increase in organic and paid traffic, sales, and conversion rate, and a corresponding drop in bounce rate.

How effective was the workflow between your team and theirs?

They were communicative and implemented our needs immediately. They worked like an expanded internal marketing department.

What did you find most impressive about this company?

They were committed to continuous improvement, testing, and data-driven decisions. They also brought a strong understanding of e-commerce in our industry.

Are there any areas for improvement?

No, we’re very satisfied.

BACKGROUND

Please describe your company and your position there.

GP Batteries International Limited develops, manufactures, and markets batteries and battery-related products to original equipment manufacturers. I am responsible for the company's e-commerce and digital marketing in Europe.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SPACE ADS?

We hired them to assist with PPC campaigns for an e-commerce marketplace we recently joined. 

What were your goals for this project?

Our goal was to build our business using this platform. 

SOLUTION

How did you select this vendor?

We initially connected with them on LinkedIn, followed by several email conversations and phone calls to discuss our company and goals.

Describe the project in detail.

This is a new and unfamiliar platform for us, so we've relied heavily on SPACE ADS to help us with our listing and drive online business. 

What was the team composition?

They provided us with a business development manager and an e-commerce manager.

RESULTS & FEEDBACK

Can you share any statistics or metrics that speak to the quality of their work and impact of the engagement?

We are still waiting for our first full month of results, but the initial metrics are promising. SPACE ADS is helping us evaluate the platform’s potential, improve our forecasts, and increase our presence.

How was project management arranged and how effective was it?

The team has been pleasant to work with and their quick communication has been crucial in our online business environment.

What did you find most impressive about this company?

Not only are they proactive and results-driven, but they have exceptional knowledge about this platform. They also demonstrate a genuine interest in our brand.

Are there any areas for improvement?

In my opinion, there aren't any.

BACKGROUND

Please describe your company and position.

I am the owner

Describe what your company does in a single sentence.

Clothes online store

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Space Ads to accomplish?

• Increase brand awareness
• Increase sales

SOLUTION

How did you find Space Ads?

Other

Why did you select Space Ads over others?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

Creating ads on facebook

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increasing ROAS

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, everything is on time and they answer questions very quickly

What was your primary form of communication with Space Ads?

Email or Messaging App

What did you find most impressive or unique about this company?

Help, information, quick contact, friendly service

Are there any areas for improvement or something Space Ads could have done differently?

in my opinion everything is ok

BACKGROUND

Please describe your company and your position there.

E-commerce specialist, Company selling musical instruments and sound systems.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Space Ads, and what were your goals?

Google ADS campaigns

SOLUTION

How did you select this vendor and what were the deciding factors?

The company was selected by recommendation.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Brief discussion of what we expect, provision of materials, competitor analysis, support in product positioning, setting up campaigns - positive results .

How many people from the vendor's team worked with you, and what were their positions?

Two people.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are pleased with the results of the campaign.

Describe their project management style, including communication tools and timeliness.

They meet deadlines and make sure everything is done on time.

What did you find most impressive or unique about this company?

Positive approach to work and enthusiasm.

Are there any areas for improvement or something they could have done differently?

Nothing.

BACKGROUND

Please describe your company and your position there.

I'm interactive media specialist in a company that is an importer of digital night vision and thermal imaging equipment.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Space Ads?

We hired SpaceAds to help us implement Google Ads campaigns and improve the SEO of our online store.

SOLUTION

How did you select this vendor?

Space Ads approached us and offered its services. We had several proposals and after comparing the companies, we just bet on Space Ads.

Describe the scope of their work in detail.

At the beginning, we were presented with a plan and individual tasks, which were gradually implemented. At monthly meetings we checked progress and planned the next steps. In addition, we were in constant contact if additional campaigns needed to be introduced or if we needed to focus on other tasks.

What was the team composition?

We discussed major decisions with the CEO and side threads with the Marketing Manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have noticed an increased number of retail customer orders and a higher search engine ranking for our company.

How effective was the workflow between your team and theirs?

We discussed performance reports at monthly meetings and were in direct contact via the Slack platform. We have always been asked for approval before making changes to campaigns. Working with Space Ads is smooth and pleasant.

What did you find most impressive about this company?

I see the biggest advantage in the flexibility of the plans - if the campaign didn't produce results for too long, the target was immediately changed and new solutions were introduced to us.

Is there any area for improvement or anything that could have been done differently?

Currently, I haven't noticed such a thing.

BACKGROUND

Please describe your company and your position there.

I am Global E-commerce Manager in Philipp Plein Group responsible for the development of our brands in the online channel, which also includes management of PPC campaigns and SEO optimization.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Space Ads, and what were your goals?

We are a fast-growing company with ambitious goals. In Q2 2022, we were at the stage of building a new online store and the goal of cooperation with Space Ads was to create an SEO-optimized store and a strategy that would help position it based on best practices.

SOLUTION

How did you select this vendor and what were the deciding factors?

Already at the stage of initial talks, the Space Ads team showed great commitment. We felt we could rely on a team that was knowledgeable, understood our goals and was very transparent about our goals.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

The whole cooperation was very professional and the contact with the team was very good. At the beginning, we held the Discovery Phase, during which we presented our goals and discussed scope of the work. The whole phase was divided into stages, we worked on each of them seperatly - it was very effective and we had a control uner the process. We had weekly calls during which we discussed progress, and the Space Ads team presented us with the results of their work and recommendations. During our cooperation, we asked the Team for an additional service - an audit of our PPC campaigns. Space Ads showed great professionalism, they gave us many valuable tips & corrected our setups.

How many people from the vendor's team worked with you, and what were their positions?

We worked directly with Rafal - CEO, on the audit of our PPC campaigns. In the Plein Sport project two SEO experts were engaged in a direct cooperation with us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The audit of the PPC campaign translated into an immediate improvement in our results. Thanks to valuable advice, we changed the strategies and optimized our campaigns, which translated into lower CPC and higher ROAS. Space Ads shared with us the knowledge that enriched our specialists with new experiences.

Describe their project management style, including communication tools and timeliness.

During our cooperation, Space Ads showed the highest professionalism. Communication was flawless: formal topics were discussed via email or during official calls and we communicated with the team via Slack on a daily basis. The team was always available for us, we were committed and motivated to achieve our goals. Space Ads is a very reliable company that has always delivered work before deadlines.

What did you find most impressive or unique about this company?

The commitment of the team, which made us feel as if they were an internal part of the team during our cooperation. We haven't felt that we are limited by the the contract. Space Ads is a team of experts who have exceptional knowledge and are specialized in what they do - we have certainly gained valuable experience and it was a great cooperation for us.

Are there any areas for improvement or something they could have done differently?

We haven't noticed anything.