#1 Ranked Managed IT for Orange County Businesses

SouthcoastIT is the #1 Managed IT Services Provider based out of Orange, California delivering Managed IT Services to the top organizations in Orange County and Los Angeles. We offer cost-effective solutions to help Small and Medium sized businesses secure and operate IT infrastructure using our advanced remote service tools, proactive maintenance schedule, and highly skilled technicians.

Our team of professionals will manage and efficiently update your IT systems to help ensure your business is always up and running. 

 
$1,000+
 
$50 - $99 / hr
 
2 - 9
 Founded
2012
Show all +
Orange, CA
headquarters

Reviews

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Managed Cybersecurity for Accounting Firm

“We're happy with everything and we can be confident that our data is secure.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Feb. 2012 - Ongoing
Project summary: 

Helping an accounting firm protect its data, SouthcoastIT provides cybersecurity services and consulting, resolves issues with the servers, and helps keep the systems up-to-date.

The Reviewer
 
1-10 Employees
 
Glendora, California
Paul Hundshamer
Staff Accountant, James F. Hundshamer, CPA
 
Verified
The Review
Feedback summary: 

The systems function faster, and the reliable service helps avoid interruptions in the workflow. SouthcoastIT goes above and beyond to meet all needs, while their personable approach and ability to provide valuable recommendations earned them trust.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm an accountant at James F. Hundshamer, CPA. We provide payroll services, bookkeeping, and general accounting services to small businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SouthcoastIT?

Accounting firms are often a target for criminal activities, so we wanted to find a vendor who would take care of our security and keep our servers up-to-date.

SOLUTION

What was the scope of their involvement?

SouthcoastIT makes sure all of our systems are up-to-date and running properly. If our servers go down or if there is an issue with electricity, they resolve the problem immediately. That is very important to us, especially during the tax season, because we can't afford to have downtime.

We used to be on individual computers, and SouthcoastIT has built us an entire server. This helps us work more efficiently because the speed and functionality have improved significantly.

What is the team composition?

We mostly work with Will (Director, SouthcoastIT), who has a team underneath him.

How did you come to work with SouthcoastIT?

We were working with another vendor, but that company dissolved. SouthcoastIT consisted of former employees from our original vendor that we had built trust with, so we reached out to them, and they were ready to help us. We felt comfortable with them, and their rates were competitive, so we decided to hire them.  

What is the status of this engagement?

We started working with them in February 2012, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're happy with everything, and we can be confident that our data is secure. We're located in a small city that has a lot of issues with electricity. Matt personally comes on site to provide backup, so we have everything up and running, even when the rest of the city has no power.

How did SouthcoastIT perform from a project management standpoint?

They're great communicators and have quick turnaround times. Also, they're very responsive, so we've never had to wait more than 24 hours for them to get back to us. Their documentation is very accurate. The prices they give us upfront are the prices we pay.

What did you find most impressive about them?

They're knowledgeable and know our systems very well. They immediately know if something will work out for us, even when we're just discussing the problem on the phone. Sometimes, we want to go in one direction, but they'll push us in another direction that works better for our company and will save us money. Also, they have a very personable approach, so we've been able to establish a positive relationship with them.

Are there any areas they could improve?

I can't think of anything. Their customer service is excellent.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Infrastructure Redesign for a Mortgage Lending Company

“They handle everything we task them with as soon as possible.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. 2018 - Ongoing
Project summary: 

After reviewing their current system, SouthcoastIT restructured a mortgage lender’s IT infrastructure to make improvements for speed, security, and reliability. They continue to provide ongoing support.

The Reviewer
 
2-10 Employees
 
Irvine, California
Dean Lob
VP, Pacific Home Loans
 
Verified
The Review
Feedback summary: 

SouthcoastIT’s efforts increased internet efficiency. The team is both communicative and responsive, completing tasks with speed and skill. Overall, they’re a professional and valuable partner. Their knowledge and customer service are key to this successful engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of operations for Pacific Home Loans. We’re a licensed mortgage lender that operates in 19 different states across the country.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SouthcoastIT?

We needed to update our IT infrastructure with a uniform computer system, a secured network, and more reliable connectivity.

SOLUTION

What was the scope of their involvement?

They conducted a thorough review of our current server and system at no cost, then provided a checklist of items that we could improve. We implemented all of SouthcoastIT’s suggestions. They reconfigured our network and upgraded our on-site systems. Now, our infrastructure is faster, more secure, and in line with our industry’s best practices. They even helped us renegotiate our deal with our internet service provider for not only internet access but also our phone systems.

What is the team composition?

I worked with the owner and an internet specialist.

How did you come to work with SouthcoastIT?

We found them through a Google search, and they had stellar reviews. We had just run into a huge issue with our current IT system. The SouthcoastIT team sent a representative to our office within 30 minutes and went above and beyond to help us. Then, we chose them to help with the rest of our IT needs.

How much have you invested with them?

So far, we’ve spent less than $10,000. We pay about $900 a month.

What is the status of this engagement?

We started working together in March 2018, and we’re on a monthly contract with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our new IT infrastructure is about two times better than our old system in terms of speed and reliability.

How did SouthcoastIT perform from a project management standpoint?

They’re outstanding. They address all of our needs quickly and follow up with reports on all of their work.

What did you find most impressive about them?

They’re knowledgeable and prompt. They handle everything we task them with as soon as possible.

Are there any areas they could improve?

No, they’re extremely professional. We’ve worked with five different IT companies, and SouthcoastIT is by far the most communicative and responsive.

Any advice for potential customers?

Clients should ask all of their questions. They have the resources to help.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They have the fastest response time in comparison to the other vendors I’ve worked with.
  • 5.0 Cost
    Value / within estimates
    They offered a competitive price.
  • 5.0 Quality
    Service & deliverables
    They’re fast, cost-effective, and customer-oriented.
  • 5.0 NPS
    Willing to refer

Managed IT for Interior Design Firm

"Their breadth of knowledge and alignment with our objectives have been outstanding."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2018 - Ongoing
Project summary: 

SouthcoastIT provides managed IT services including hardware maintenance and technology consulting.

The Reviewer
 
11-50 Employees
 
Newport Beach, California
Ralph McKee
CEO, McKee & Company
 
Verified
The Review
Feedback summary: 

Budget efficiency has been improved greatly thanks to SouthcoastIT’s expansive knowledge base. Their adherence to project goals and professional project management are exceptionally noteworthy.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of McKee & Company. We’re a retail furniture and interior design firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SouthcoastIT?

We brought SouthcoastIT (SCIT) on to manage and maintain our network, servers, and computers.

What were your goals for this project?

We wanted to reduce costs and streamline services without compromising our hardware’s quality or functionality.

SOLUTION

How did you select this vendor?

We had some in-house IT experience, so we were looking for the right company to partner with.

Describe the project in detail.

They maintain all our hardware and provide ongoing IT support and recommendations as we grow.

What was the team composition?

We work with Will (Director, SouthcoastIT).

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Will has been outstanding. He has a great depth of knowledge and knows how to allocate dollars to maximize service without skimping on quality.

How effective was the workflow between your team and theirs?

It’s been excellent.

What did you find most impressive about this company?

Their breadth of knowledge and alignment with our objectives have been outstanding.

Are there any areas for improvement?

The only area I could identify is response time. It’s very good, but not outstanding. All critical issues have been handled immediately, though. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    It was exactly as quoted.
  • 5.0 Quality
    Service & deliverables
    They've met all objectives and continue to take great care of us.
  • 5.0 NPS
    Willing to refer