Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
As the owner of the company, I’d say that the project management is very successful.
From a different perspective, it may be premature to comment on the success, as the website isn’t up and running yet. The way Sonder conveyed the change to our employees was very compelling. They got everyone to move in the same direction, especially when we were talking about remarketing, refocusing our efforts, the new branding, and logo. All that was new, but the message was conveyed very well and received well by the employees. The future will show whether we get to the desired outcome. We’re not a marketplace; our website provides a message and validation that we exist. Based on what we had previously, compared to what Sonder has given us, it’s a vastly improved approach.
How did Sonder Collaborative perform from a project management standpoint?
Sonder Collaborative's team is exceptional. I wish I could have some of their folks working for me. They do a very good job. The communication is consistent. We have a standing, Monday morning conference call, and they’ve stayed on top of that. It’s been very effective. My schedule is very tight, as well as the employees’. Our client demands are sporadic, and when they do call upon us, we have to react quickly. Having that consistent call coming in, knowing that there’s an update, has been very helpful. Collectively, I cannot say anything negative about the communication. They’re very responsive as well.
We don’t use a shared project management tool. I use a task manager, and Sonder has a summary of objectives. We didn’t track them in a database, but we start our conference call with a recap of what’s been done since the last call and what’s coming next. The project isn’t enormous, so I don’t think it warranted a database, per se. They certainly use the resources available, and the way they managed the project was very effective.
What did you find most impressive about Sonder Collaborative?
I'm working with the owner of the company, which I find to be very comforting. The focus and the intellect that Maria, the Founder, and Luann, their Marketing Strategist, bring to the table made very good use of our time. It eliminated me talking to someone who’s just assigned to the project. We worked from the conceptual stage, through to execution and completion, with the same people. There was no delegation. They understood my mission from the beginning and executed it very well.
Are there any areas Sonder Collaborative could improve?
No. It was my first experience working with a company like Sonder Collaborative. From a general business perspective, I wouldn’t say I could make any recommendations that would be fruitful for their business. I think they’ve managed it very well. Sonder has met all the standards that I hold companies to when I work with them. The cost, deliverable, reaction, and communication expectations were all followed very well.