Sonatafy Technology

Introduce your business and what you do there.

I serve as the CTO of Taproot Interventions, a healthcare software startup. We developed an app to improve caregivers' responses to folks with at-risk behaviors and dementia.

What challenge were you trying to address with Sonatafy Technology?

We needed someone to staff our software development team.

What was the scope of their involvement?

Sonatafy Technology provides us with software development resources. They screen and test potential candidates which they will then send to me for the final interview and selection process.

What is the team composition?

I work with the CEO, CTO, HR manager, and account manager.

How did you come to work with Sonatafy Technology?

Sonatafy Technology was referred to me by a trusted colleague.

What is the status of this engagement?

Our ongoing partnership started in December 2021.

What evidence can you share that demonstrates the impact of the engagement?

The quality of their work is better than any team I’ve worked with in the past. The cost per quality and the team’s productivity has been consistently excellent.

How did Sonatafy Technology perform from a project management standpoint?

I manage the team and work in a very strict agile environment. It took us a couple of months to figure out everyone’s work velocity, but we were able to accomplish that and the process has worked out extremely well for us so far.

What did you find most impressive about them?

I like that I’m getting the same value I would get from a local vendor at a significantly cost-effective rate.

Are there any areas they could improve?

I don’t think they need to improve anything because their team is highly communicative, continuously improving their process, and consistently checking up on us.

Please describe your company and your position there.

Technical head of a leading gas manufacturer with over 5+ factories across the nation.

For what projects/services did your company hire Sonatafy Technology, and what were your goals?

As our business expanded, it became increasingly harder to hire and manage our own software development resources. So we wanted to find a partner to build a dedicated software team that would focus on expanding the functionality and modernizing our internal enterprise software systems. Because we were not able to hire and manage our own internal software resources, we figured it’d be ideal if we partnered with a reliable outsourcing company.

How did you select this vendor and what were the deciding factors?

I interviewed several outsourcing companies and selected Sonatafy as I like the “nearshore” model of having resources available in the same timezone as our US-based teams. They had an impressive and accessible Senior Executive team, a flexible engagement model and a strong team of experienced software developers that spoke very good English. Not to mention, their case studies and client portfolio was impressive, too.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We shared with them the scope of work, our vision for the future, features, third-party integrations required, etc. They then started working on the project. The team was able to get initial versions of the new software up really quickly. After getting feedback from our team, they conducted a thorough quality assurance process prior to going live. We keep adding more features in phases and are excited about how the project has progressed.

How many people from the vendor's team worked with you, and what were their positions?

The team composition was as follows:

• 3 Sr. software engineers
• 2 Mobile Developers
• Project manager
• 1 UI/UX expert
• 1 QA analyst
• 1 Technical Report Writer

Apart from their software teams, we also were in touch with their CEO and CTO. They both were actively involved in the project and gave valuable inputs as and when needed.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Yes, the software they have developed is next to perfect. Everything from the UI to the performance is seamless. We used the beta version of it and are extremely pleased with its look and feel. Their team really worked hard on the aesthetics while ensuring the software delivered a consistent user experience and high performance.

Describe their project management style, including communication tools and timeliness.

We had weekly calls with them discussing the project specifics. Apart from that, the communication mostly happened over emails. For tracking the project, the Sonatafy team used Jira / Confluence and provided weekly status reports.

What did you find most impressive or unique about this company?

The involvement of their CEO and CTO added a great value to the project. So far, we have worked with many outsourcing companies, but working with Sonatafy was different. They genuinely care about the product and their services and do everything they can to ensure it’s as good as it can be. Their team was proactive at communication and technically sound. We’re happy we collaborated with Sonatafy for the project.

Are there any areas for improvement or something they could have done differently?

They handled the project very well. Couldn’t be any happier.

Please describe your company and your position there.

CEO of a frozen food start-up. We prepare and pack freshly cooked meals into bite-sized chunks that are ready to eat, anytime, anywhere.

For what projects/services did your company hire Sonatafy Technology, and what were your goals?

We needed to build a robust custom enterprise software system for managing our products, resources and distributors. As a company, we have over 36 outlets across 10 cities. Keeping track of all our products, resources, and distributors was a real challenge. So we needed a custom software solution that could manage the end to end process and give us a bird’s eye view of everything in a single dashboard.

How did you select this vendor and what were the deciding factors?

We had been interviewing a couple of software development companies for the project. Sonatafy stood out to us as we liked that they had a US based executive team with software engineers throughout Latin America. They had also developed similar software applications previously and had a flexible engagement model.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

As we began the project, we got on a discovery call with their team. We shared our vision with them and determined KPIs, milestones, features of the software, etc. They then started developing the software once they knew what we were looking for. The first phase: they designed the UI of the application and after a couple of iterations, we finalized a concept that reflected our values and resonated with the vision. After this, their team built features and custom modules that were essential for the app. They also helped us integrate several third-party add-ons and plugins that we used on a day to day basis.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a team of software developers, a technical lead, and a project manager. Their team was very friendly and cooperative.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

With the software developed by the Sonatafy team, we have managed to increase our efficiency by 30%. It is user-friendly, intuitive, well-coded, and works seamlessly across multiple devices and systems. We’re happy how it turned out.

Describe their project management style, including communication tools and timeliness.

The project manager assigned to us ensured things were executed on time. He not only sent us daily updates but also set up calls regularly to share the progress and seek our feedback. We mostly had calls on Wednesdays and Fridays. Apart from that, we exchanged emails, and tracked the project via JIRA.

What did you find most impressive or unique about this company?

This was our first time hiring a software outsourcing company for a project. The way Sonatafy team has managed the software for us is truly impressive. They've guided us through each phase and were genuinely invested in the project.

Are there any areas for improvement or something they could have done differently?

Nothing in particular.

Please describe your company and your position there.

I run a digital marketing company. We offer end-to-end enterprise level marketing services from development to marketing and everything in between for multiple industries.

For what projects/services did your company hire Sonatafy Technology, and what were your goals?

Our company has been around for many years and most of our software is on old legacy based systems. Based on some recent large clients we have acquired, we needed to accelerate our digital transformation to the cloud. The aim was to migrate our legacy systems to AWS without disrupting our operations and to ensure it fits the needs of the company moving forward. We wanted to add several custom features and enhancements as we are doing this migration.

Thus, we needed a team of seasoned software developers who can help us complete the project. Because we didn’t have enough resources, we hired a fully managed team of developers from Sonatafy Technologies.

How did you select this vendor and what were the deciding factors?

Our technical consultant interviewed several agencies and selected Sonatafy as they had a sizable team and sound experience with digital transformations and migrations to the cloud

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They quickly understood the scope of work and created a roadmap for execution. Their team divided the project into three phases: planning, development, and testing. They got to work pretty quickly and completed each phase just in time. We’re happy with the way they have executed this project.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a project manager, tech lead and a team of developers. They managed the project autonomously and were able to handle with minimal involvement from our team, which was what we were looking for!.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Their team was very quick at adapting and developed the required features in almost no time. We were impressed by their flawless processes and impeccable execution. They kept us updated regularly and took the initiative themselves.

Describe their project management style, including communication tools and timeliness.

Their team has a very sound process as long as project management is concerned. We used JIRA/Confluence for regular updates. They also adhered to timelines.

What did you find most impressive or unique about this company?

Their dedication, overall involvement, and commitment towards the project are exceptional. From the very start, they drove the project and kept us informed while they worked their way up through each phase. They were very good partners and we enjoyed working with them.

Are there any areas for improvement or something they could have done differently?

NA

Please describe your company and your position there.

I run an ed-tech startup that helps students crack various competitive exams. As of today, we have over 300,000 active users across the globe.

For what projects/services did your company hire Sonatafy Technology, and what were your goals?

We wanted a software development company who could develop a software platform that will act as a bridge between students and mentors. The mentors can add their courses and students can access it whenever they need to.

How did you select this vendor and what were the deciding factors?

Sonatafy was recommended by our technical consultant. Based on his recommendation, we signed up for a meeting with their executive team to examine their capabilities. During several meetings, we found their team efficient and technically sound.

Because we were happy with their expertise and capabilities, we hired them for the entire project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They developed the software from the ground up. This includes everything from mapping out the features to building custom modules for the software. Their team uploaded all the content to the software and integrated several third-party apps and services we were using.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a tech lead/project manager, a team of software developers, and QA engineers. Apart from them, we also had numerous interactions directly with their CTO and CEO who overlooked the entire project.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The software they have developed is robust and reliable. As for the numbers, it’s tricky to give any specific analytics here - but overall, we are extremely satisfied with how the project turned out. From the user interface to performance, everything is just up to the mark. We couldn’t be any happier.

Describe their project management style, including communication tools and timeliness.

The project was ledby the project manager who was assigned to us. We communicated with him via calls, emails, Slack and Zoom meetings ). He always asked for our feedback and coordinated with the technical team to ensure everything fell in its place.

What did you find most impressive or unique about this company?

They are dedicated, for one. And secondly, the level of professionalism they demonstrated was simply exceptional. We have worked with several software development companies before - but we felt Sonatafy genuinely cared about the end-result and thus ensured there was no stone unturned and the software was developed as per our requirements.

Are there any areas for improvement or something they could have done differently?

Nothing to be spotted in general. We’re glad we collaborated with Sonatafy.

Introduce your business and what you do there.

I’m the director of software engineering at a company that is developing medical device software.

What challenge were you trying to address with Sonatafy Technology?

I was looking for a reliable software developer to help us deliver quality and secure software in time because we were working on different projects.

What was the scope of their involvement?

Sonatafy is working on developing a secure and compliant API database for our software, as well as anything cloud-based related to it. Initially, we provided them with the specifications, and now, we’re working on developing the software itself.

This software is focused on user management. Thus, among the work that Sonatafy has done, we’ve had them build our deployment pipelines, our login process, and our archiving system, as well as a system for ordering and completing blood panel tests. As this is a medical piece of software, users can log into our system securely and anonymously.

For frontend development, Sonatafy has used React, and for backend development, they’ve used Node.js. Additionally, they’ve used PostgreSQL for the database and Kubernetes for container orchestration.

What is the team composition?

I’ve worked with Sonatafy’s CTO, a team lead, a full-stack developer, and a designer, and we’re on track to hire more people from their team around November 2021.

How did you come to work with Sonatafy Technology?

I had previously engaged with Sonatafy in a different company, so I had previous experience working with them. However, we still launched an RFP, and they responded to it and met all of our criteria. Regardless of this previous experience, we were also revising every proposal that we got.

After we vetted the companies that met our criteria, budget, and goals in terms of deliverables, we decided to move forward with Sonatafy in good faith. We felt that they would go above and beyond to complete our project, and they were always the quickest to respond.

How much have you invested with them?

I don’t have the exact numbers, but we’ve spent around a couple of hundred thousand dollars.

What is the status of this engagement?

We started working around September 2021, and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Although our engagement is pretty new, it’s already giving results. We see good progress on the sprints and demos of our software, and we’re always on schedule, if not ahead of schedule, which is great.

How did Sonatafy Technology perform from a project management standpoint?

Sonatafy is always upfront if there are some tasks that they won’t be able to fulfill, and if this happens, they give us options. They always look for solutions to our problems, and so far, they’ve held their part of our agreement. Overall, their work is very well done and in an agile way.

Initially, we had an extensive planning phase where we met from one to multiple hours a day. We still have daily stand-ups where they provide us with updates, but they take around 30 minutes now. Additionally, we have a sprint planning meeting every two weeks.

What did you find most impressive about them?

I’ve worked with other development agencies in the US, and their prices are usually high. However, Sonatafy offers a very good price. Additionally, they have excellent availability due to the time zone they work in. Finally, they went above and beyond for my previous project, which is what I wanted from day one, and it is what I’ve seen so far.

Are there any areas they could improve?

People can always do things better, but we’re in the early stages still, so I don’t have any constructive criticism. However, I know that we will see improvements in their work, process, and communication.

Do you have any advice for potential customers?

Give them a call, talk about your project, listen to them, and see if it works for you.

Please describe your company and your position there.

Owner of a giant fast food chain with over 500+ outlets spread across 32 cities and 8 states.

For what projects/services did your company hire Sonatafy Technology, and what were your goals?

We wanted to develop a custom software that can help us orchestrate our resources efficiently. The software was supposed to take orders, distribute them across the nearest outlets, and enable our franchise owners to fulfill them. The super-admin can add/remove restaurants, check the number of orders, and total resources consumed at any given point in time. Our aim was to keep the user interface simple and intuitive.

How did you select this vendor and what were the deciding factors?

Our team had shortlisted 5 agencies who specialized in software development. From all the five, we selected Sonatafy as they had a strong portfolio and industry expertise. We saw they had developed similar software to ours previously for other companies - so we felt confident about their capabilities.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

In our very first discovery call, the Sonatafy team understood the scope of work. Together, we created a list of features we needed in the software. They analyzed our target audience, learned more about our industry and finally got started with the project. In the first phase, they presented us with a few concepts for the design and interface of the software. They had mapped out user journeys and created a seamless workflow.

After a few iterations, we finalized a concept that we felt would go well with our brand. This was then followed by the development phase - their team worked on developing the software and its core features. Finally, when everything was up - they ran thorough tests to ensure the software was performing as it was supposed to.

How many people from the vendor's team worked with you, and what were their positions?

We had been assigned a project manager, technical lead, 5 full time developers and a Quality Assurance engineer. The team leads mostly were our touchpoints and we frequently had calls with them. Apart from them, we also got a chance to work one-on-one with their creative and development teams.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The software has streamlined our workflow and increased our efficiency by 46%. We can now track the revenue, total number of orders, restaurant performance (based on their location) — all of it on a single dashboard. This has helped us optimize our workflow thereby allowing us to adequately manage excessive orders simultaneously.

Overall, this software proved to be a game-changer enabling us to ensure everything’s been taken care of in a timely fashion.

Describe their project management style, including communication tools and timeliness.

We embraced a collaborative approach as far as the project management is concerned. I had calls with their project manager on a weekly basis to check the progress of the project. In case they needed any details from our end, they would proactively reach out via email, slack or drop their comments in JIRA.

What did you find most impressive or unique about this company?

We have worked with several companies before - but the way Sonatafy team worked was truly commendable. They strictly adhered to deadlines and were always before time in meetings. The level of professionalism they demonstrated throughout the project was remarkable. We look forward to working with them again in the near future.

Are there any areas for improvement or something they could have done differently?

Umm, no. They delivered things on time and were good at communication.

Please describe your company and your position there.

Akido Labs is an impact-focused, Y Combinator company being used nationwide to combat the Covid-19 pandemic, homelessness, and other public health crises.

Across the country, health systems and government service providers use Akido to launch new technology-powered public health initiatives that improve the health and well-being of the communities they serve. My current role at Akido Labs is Engineering Manager.

For what projects/services did your company hire Sonatafy Technology, and what were your goals?

We needed development support to launch a number of key features in our web and native mobile applications. Our goal was to quickly find talented engineers, close to our team's timezone (PST), in order to add capacity to meet increasing demand.

How did you select Sonatafy Technology and what were the deciding factors?

Sonata was recommended to us by a colleague and we ended up selecting them due to their laser focus on our needs and willingness to partner with us and adapt to our existing recruiting process, which was a huge help and a level of service above and beyond what we had experienced from similar vendors.

They demonstrated a solid understanding of the skills we needed and very quickly established a pipeline of candidates, and a weekly cadence of status updates such that we always felt we had great visibility into how the process was moving ahead, potential obstacles, etc.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The application development work was largely focused around adding additional engineering resources to work on our React and React Native client applications. Node and Ruby were also used at different stages of the project.

How many people from the Sonatafy Technology team worked with you, and what were their positions?

We worked with 3 full stack engineers provided by Sonata, as well as with Joseph Hoffman who managed the relationship.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Though i can't speak to the specific projects, probably the most significant outcome is that we ended up having long working relationships with the three engineers that we found via Sonata that spanned multiple projects.

They've been exceptional to work with and feel very much a part of our team.

Describe their project management style, including communication tools and timeliness.

While we were actively reviewing candidates, Sonata made sure to do weekly status update meetings and report outs, which were very help to maintain visibility over progress. Everything was timely and professional throughout.

What did you find most impressive or unique about this company?

They have been very focused on delivering great service to our company. They are always willing to go the extra mile to meet us where we are on process and help coordinate logistics (for example, when we had one of our Sonata-based engineers join us for an on-site).

As much as they've done a great job bringing us candidates, they also give us the room to manage them and incorporate them into our team in a way that exceeds what I would have expected.

Are there any areas for improvement or something they could have done differently?

We were interested in partnering with Sonata to add more engineers to our team, but at the time (2019 I believe) it didn't seem like those candidates were available.

We weren't able to expand at that time as we had hoped, but throughout that process Sonata was very communicative about extra steps they were taking to increase volume of potential candidates, and I have no doubt that our requirements as well as the market at the time didn't make that job easy.

Please describe your company and your position there.

I am the VP of Engineering overseeing software Architecture, development, Implementations and Cloud Engineering

For what projects/services did your company hire Sonatafy Technology, and what were your goals?

Hires Sonatafy for Software development (web and mobile), DevOps and QA functions. We had a gap in tech bench strength and full stack developers who can help both web, cloud and mobile software development.

How did you select this vendor and what were the deciding factors?

Sonatafy was able to provide qualified candidates at an affordable cost

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Web Portal development, FHIR based backend and APIs, Communications software using Twilio and Android Mobile App development with AWS cloud services

How many people from the vendor's team worked with you, and what were their positions?

WE began with 5 now down to 3 - as we hired Fulltime employees

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Sonatafy's team members are productive, quick learners, and are able to perform a variety of functions. I'm impressed with their fungibility across tasks and in general quick turn around

Describe their project management style, including communication tools and timeliness.

Project management was done our company but overall help from the company was great - Team was able quickly adopt our agile dev processes

What did you find most impressive or unique about this company?

We had direct access to account manager, CTO and the team - hiring coordinators were quick to find candidates on demand - Relatively low turnover made it possible to keep SME.

Are there any areas for improvement or something they could have done differently?

Quality of work is generally great but could improve on their communications, proactive resolution not requiring prompt.

Please describe your company and your position there.

We are an Oil & Gas industry. I currently am an employee working in the IT field as an Info Technology Analyst II being the Team Lead for the IT Service Desk.

For what projects/services did your company hire Sonatafy Technology?

We chose to partner with Sonatafy to help us look for new analysts within Tijuana (MX) in order to expand our Service Desk outside of the US.

What were your goals for this project?

Our goals were to hire 4 solid analysts and have a secure team in our Tijuana facility. We ran into a few challenges with some of the analysts but Sonatafy was always quick and very good at keeping us updated with any new potential candidates and making sure our needs were met.

How did you select Sonatafy Technology?

I wasn't part of the initial conversation that helped determine Sonatafy so I can't really discuss much on what the final outcome was but I will say that as a company they are very attentive and have great customer service which is something that we are always looking for when partnering with other companies. My leadership and the previous Service Desk lead were the ones involved in the selection process involving Sonatafy.

Describe the project in detail.

The ease of integration was a bit of a lengthy process but that may have been an issue on our end, we had just recently switched to a new platform (Workday) and we ran into a few issues when attempting to input Sonatafy into our system. After those small setbacks, the process is now a bit easier, we still run into a few hiccups here and there. Sonatafy bills us monthly for each analyst that we have with them. The amount will differ depending on how many analyst we have for that month time frame.

What was the team composition?

Sonatafy has a team of about 4 that are involved, including the CEO of the company, the HR representative, the recruiter and the person who would be the go to contact in regards to anything pertaining the hired analysts. The size has remained the same and the members have not rotated.

Can you share any outcomes from the project that demonstrate progress or success?

With the recent analysts that Sonatafy had presented to us, I feel like we have found our permanent team do to their outstanding recruitment. With those 4 additional analysts on our team, we now have more coverage to help our users via phone calls and chats which means that we have less wait times and are able to assist users in a more timely manner. As mentioned, our main goal with Sonatafy was to have a proper team in Tijuana which we have now achieved, our next goal is to make sure that this new team is strong and able to provide excellent IT support/knowledge to our users.

How effective was the workflow between your team and theirs?

My team and I meet monthly with Sonatafy in which we discuss any issues or concerns on our end that Sonatafy can help identify and resolve. For example, we did have an issue with an analyst who was showing up late for his shifts, we had mentioned this to Sonatafy who took immediate action and reached out to that analyst.

Once they had a discussion with him we started noticing that he took his role more seriously and we haven't had any type of tardiness issues with the analyst since. Sonatafy was able to find a resolution to help that analyst and our team. We communicate regularly via email and the Sonatafy team is always very responsive, if I ever come across an issue or if I need clarification in any aspect they are always quick to jump in a meeting with myself and my team and assist us.

What did you find most impressive about this company?

With Sonatafy, I know that I don't have to wait hours or days for a response on any urgent issues. If one employee is unable to assist at the moment, another employee working with us will jump in and do their best to help us come to a resolution. Working in a call center/Service Desk, customer service is a huge thing in our field so I always look for that when working with others and I can without a doubt say that Sonatafy's customer service is top tier.

Are there any areas for improvement?

I've just come into the role of the Service Desk lead recently but and from my perspective I don't see anything that Sonatafy has to improve on. We were very straightforward with what we wanted and what was expected of them and they have been able to deliver every time.