Absolute Solutions For Your Business

Soluzione is a leading provider of professional technology services, specializing in CRM Consulting, Enterprise Applications, Cloud Applications, and Testing. Soluzione is a is a member of the Microsoft Partner Network, holding key competencies at the Silver Standard level.

Soluzione develops solutions across the Microsoft platform; Dynamics CRM Online and On-Premise, Azure projects, SharePoint & BizTalk solutions and custom developed software solutions. Soluzione also has skills in HTML5, CSS3, JQuery, JavaScript, Bootstrap based Responsive Web Design, and Web Standards Based Design.

We help customers design the right solution by using our balanced blend of business & technical expertise and industry learnings.
Soluzione offers industry solution accelerators built on Microsoft platform for Education, Non-Profit, and Direct Marketing. We have team of experienced and certified IT professionals who work closely with clients to design, develop and deploy adaptable solutions that address the unique needs of a client's business and industry. We have successfully delivered our services to customer across the globe (Australia, US, UK, Israel, Germany) in various domains.

 
$5,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2011
Show all +
Bhopal, India
headquarters

Reviews

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MS Dynamics CRM Customization for Advertiser

"These processes will make our lives easier and their [Soluzione IT's] resources just make it happen."

Quality: 
3.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
March 2012 - Ongoing
Project summary: 

Soluzione IT customized Microsoft Dynamics’ CRM to fit the precise needs of a leaflet distribution company. The customizations included automated workflows to schedule resources and invoice customers.

The Reviewer
 
51 - 200 employees
 
London, UK
Managing Director, JogPost UK
 
Verified
The Review
Feedback summary: 

While deliverables have not always been on time, the client is happy to confidently recommend Soluzione IT and continues to receive support for changes and improvements to its Dynamics platform.

BACKGROUND

Introduce your business and what you do there.

We are a direct marketing company based in West London. We are a media distribution company, delivering leaflets for other businesses in London and the surrounding areas. We started in 2010. We are number one for leaflet distribution in the UK.

I am in charge of distribution and logistics.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Soluzione IT?

We use Microsoft Dynamics CRM for our operations and office. We implemented the CRM system in 2012. We bought the license from Microsoft and then Soluzione IT customized it for us.

SOLUTION

What was the scope of their involvement?

Soluzione IT helped us get the solution.

How did you come to work with Soluzione IT?

It was my previous colleague; I think he found them online. Basically, I think he took quotes from a few suppliers within the UK and outside the UK. These are the ones he found more reliable and these are the ones who were matching up to our needs, as per the budget.

How much have you invested with Soluzione IT?

Around £10,000. [~$13,000]

What is the status of this engagement?

We started working with Soluzione IT in March 2012. They are still our service provider because sometimes we have issues and sometimes we want to make some changes or amend some things on the CRM. They are our supplier, so we are in touch with them.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

When we implemented the CRM, which was customized by Soluzione IT, our processes became streamlined. For example, if a job is booked in our system, all the other departments get notifications and they do their part of the job, for example creating invoices and doing operational stuff regarding distribution. It was very helpful because it just streamlined our business process and it's easier for us to work. If a job had been taking four hours to do, then I would say it has been reduced by 50%.

How did Soluzione IT perform from a project management standpoint?

They were very good in terms of working together. When we need anything, they straightaway look into it for us. Earlier, they didn't have many clients, but now they are busy. They have allocated a specific person for our account. Whenever we have anything, it's resolved pretty quickly, to be honest. For example, if we give them any new tasks or any new projects, it's dealt with straight away for us.

We usually discuss over Skype, by screen sharing and emails.

What did you find most impressive about Soluzione IT?

We have a job portal that's connected to the CRM. For example, the jobs that are going out tomorrow need to be allocated to the staff, and then the staff must be notified that they have been booked for tomorrow's job. The features it supports includes the automatic availability of the people who are on the CRM. Once we've allocated them to the staff, they send notifications through emails to staff automatically, so we don't have to call them.

They give us a timescale but sometimes it happens within that timescale and sometimes it doesn't.

Are there any areas Soluzione IT could improve?

The only thing that they can improve on is delivery time.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    The delivery time sometimes was late.
  • 5.0 Cost
    Value / within estimates
    We get what we want. These processes will make our lives easier and their resources just make it happen.
  • 3.5 Quality
    Service & deliverables
    The quality was good.
  • 5.0 NPS
    Willing to refer
    If anyone asks us, we would definitely recommend them.

MS Dynamics Integration for Finance Portal

"Although you sometimes have a language barrier..., it is far outweighed by the cost advantages and their ability to work with their clients."

Quality: 
4.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
April 2015 - Ongoing
Project summary: 

The project involved creating a relatively simple website featuring financial tools but then tying a form submission feature directly to the company's Microsoft Dynamics CRM instance.

The Reviewer
 
2-10 employees
 
Brisbane, Australia
David Prior
Managing Director, Priority Funding Corporation
 
Verified
The Review
Feedback summary: 

Soluzione proved to be a helpful Dynamics resource for the client and their thorough communication and understanding of project requirements was especially appreciated. At the same time, the necessary communication skills were lacking from other staff.

BACKGROUND

Introduce your business and what you do there.

I have a finance business where we arrange finance for businesses around Australia. We deal with finance companies, equipment suppliers, and the actual clients who are borrowing the money to buy their equipment. I'm the Managing Director of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Soluzione?

Soluzione did two things for me. First, they designed the website around our specific needs with an online calculator. Second, they created an online application that enabled us to merge the data into our CRM [customer relationship management] - the Microsoft Office Dynamics CRM system. They were able to merge them so they work seamlessly together.

SOLUTION

What was the scope of their involvement?

They gave me a number of different options on templates. We chose a template that was acceptable to our marketplace as a professional looking template. We filled in the various fields, and integrated the calculator and the application to the system.

I have been using various other CRMs over the years. It was a very significant task to export all the data from the previous CRM system and import it into the new one. We were using an older version of Dynamics when they came on board. They helped to integrate it into the newer version with much more functionality.

How did you come to work with Soluzione?

I was actually referred to them by one of the IT specialists in Australia that we deal with. I was told that they were very professional in what they did, as well as very cost effective and would work within my budget.

How much have you invested with Soluzione?

The CRM work was approximately USD $6,000 and the website was approximately USD $3,000.

What is the status of this engagement?

The development was between April and May 2015. Each of the modules has been completed, but we're always building new modules. Also, we're always assessing what we currently have and implementing improvements to it as we go. Many of those improvements are what our marketplace is saying they need, so we need to implement those changes.

RESULTS & FEEDBACK

How did Soluzione perform from a project management standpoint?

Excellent. I'm very happy with the product. They are always molding to changes that need to happen. They have been amenable to those changes without too many issues at all. I would highly recommend them as a service, and as a product offering in the market place.

They have several different people that I worked with over time. Sonika [Vishwakarma, CEO] was the front for the business and was working with me on a daily basis. She would be the one that I would work with through logic, mapping, finding out why we're requesting specific tasks, and what we were needing from Dynamics for our needs.

Then there are a number of people who would then implement those tasks and come back and report to Sonika. She would then come back to me. The reason we did it that way is obviously because some language barriers do exist. They handled that very well after an initial discussion. It allowed for people with the skill set of the coding to actually do the work and correspond with Sonika, who then spoke to me in more layman's terms.

What did you find most impressive about Soluzione?

They listened. Half of the problem with people who have high intellect is that they think they know what you're saying or what you mean, and then they do their own thing.

Whereas Sonika, in particular, listened, pulled out the information, interpreted it, and let me know what her interpretation was, which we then agreed with. We then would implement it. Their ability to actually listen was incredibly important.

Interpreting and repeating things back to the client to make sure that they have a common understanding of the task is important. Their pricing is excellent. It does help being offshore. For the same products in Australia, I would have paid almost ten times the cost. Although you sometimes have a language barrier and a distance barrier, it is far outweighed by the cost advantages and their ability to work with their clients.

Are there any areas Soluzione could improve?

Some of the communication could improve. If I'm not dealing with Sonika, some of the other people do not have the skill set to deal with the client as well. That can be problematic being in another country.

You can run into that with any business. If you're dealing with one person, you move on to another one. If they're not quite customer focused, then you have the same thing. Overall, I'm very happy.

4.5
Overall Score I'm very happy with them overall, but there are still communication barriers. I'm not dealing with Sonika as much anymore. The person I'm dealing with does not have that client communication skill that Sonika did.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    We created a very long channel of when things would be done. For most of the time, they followed that. Sometimes, just being overseas and having a different culture, made communication and timing hard, but they did well.
  • 5.0 Cost
    Value / within estimates
    They stayed dead on track to the budget, and did not deviate at all. Any incurred costs which were related to things like Office or licensing, they let me know beforehand. They've kept that perfect.
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer