What evidence can you share that demonstrates the impact of the engagement?
While the new application is in production, we’re using it effectively. Their high level of expertise has allowed them to produce a well-designed product in a short amount of time. I’ve worked with vendors who aren’t as skilled, and it’s taken them twice as long. SOLTECH, on the other hand, has quickly pulled the right resources to get it done efficiently.
How did SOLTECH perform from a project management standpoint?
There is good communication; I’ve had access to everyone on the team. I appreciated that because, in some organizations, you can only interact with a project manager. It’s been great to have friendships with specific individuals on the project team— this dynamic has contributed to project success.
Our most common method of communication is email. We have conference calls and meet in person when necessary. They’ve come here more frequently than I’ve visited them, so they’ve been very accommodating.
What did you find most impressive about them?
SOLTECH has experts in critical operational areas, like project development, project management development, database architecture, and business analysis. They provide seasoned experts instead of having a single person attempting to manage different areas of work. SOLTECH’s team is comprised of specialists, a group dynamic that works very well for them (and us.)
Are there any areas they could improve?
Our previous assigned project manager was outstanding. He was fully certified and had all the skills and expertise.
Right now, we’re in the maintenance phase, and I have to largely manage the requests still on the table, and that may be because maintenance and break/fix don’t typically require project management resources. So, likely with any company, the option for some level of project management during maintenance and break/fix needs to be agreed to by both sides.
Do you have any advice for potential customers?
Figure out whether you want a fixed cost or an estimated cost for a project. If you want a quote that requires SOLTECH, or any developer, to give you a fixed price point, it will take a little more time and money to establish that number. If you have an estimated cost, they might go over it during the course of the project, but it takes less time and money to come up with that quote.