What evidence can you share that demonstrates the impact of the engagement?
In the first couple of weeks, we were the number one free app in Norway and Singapore, and the number one fitness app in the U.K. and Australia. In two weeks, we attracted 50,000 users.
The grade point average score they use for code quality is the highest we’ve ever seen.
I work for another company building a POS system, and, based on my experience with RST IT, I brought them into this other company as well, which shows how happy we are with them.
How did RST IT perform from a project management standpoint?
We had to change project managers, but the new one took over and did a fantastic job. Having a team like ours, with 4–6 outsourced people, we definitely needed a project manager to handle all communication.
We used JIRA for tracking the project—tasks, bugs, issues and so on—and Slack for communication. The language barrier caused some issues, but being in the same time zone helped, and RST IT has been responsive. We felt the manager was working fulltime with us, even though he had other engagements.
What did you find most impressive about them?
They provided a lot of help on user-friendliness. The app improved a lot because of the feedback from RST IT’s project manager and developer. We have tried a lot of offshore companies from India, Vietnam, Sri Lanka and so on—they would make whatever they were told, and didn’t care if it didn’t work. We didn’t have this feeling with RST IT. Everyone was on the same team, just like having them as our own employees.
They’re not afraid of telling me when I have a bad idea, and it’s something I appreciated. It felt like the developers cared and were proud of what they were making.
Are there any areas they could improve?
The biggest challenges we’ve had were around planning. They have experience working with clients like us, but we don’t have experience working with other software houses, so the matter came down to RST IT knowing to ask the right questions without us prompting them.
Do you have any advice for future clients of theirs?
For any outsourcing project, it’s important to plan everything. It’ll make everything so much smoother because you won’t have any arguments over last-minute changes.