Softude (by Systematix Infotech)

BACKGROUND

Please describe your company and your position there.

I am the Director of Suicide Programs, a company that develops and delivers Suicide awareness and Prevention training programs

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Systematix Infotech, and what were your goals?

We have 3 Apps which support those at risk of Suicide to develop safety plans and engage in help seeking behaviours. None of them were working and people weren’t able to phone or contact people when needed. We had tried numerous organisations and weren’t able to have the issue resolved.

SOLUTION

How did you select this vendor and what were the deciding factors?

They reached out to us and provided details on what they had identified were potential issues, how and in what timeframe these could be resolved. The time, cost and details provided were the deciding factors

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a number of initial meetings where we outlined what had been done previously, feedback we had been provided as to why other companies hadn’t been able to fix the issues and they outlined a work plan for each app, providing detailed information on what they needed from us as well as previous developers

How many resources from the vendor's team worked with you, and what were their positions?

We had a key contact that would respond within a day, he also brought specialist team members to meetings to discuss specific parts of the development

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Within a month all 3 apps were working on both apple and android phones. They also provided us with all information needed to support the apps ourselves (given our limited budget) or ongoing support when required

Describe their project management style, including communication tools and timeliness.

Very timely, not to technical so we understood what was needed, updates almost daily as we had concerns around timeframes given the sensitive nature of our work

What did you find most impressive or unique about this company?

They reached out, they fixed issues 4 other companies had met been able to do, and they were patient with us given our limited tech knowledge

Are there any areas for improvement or something they could have done differently?

No, they were fantastic.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a cloud-based practice management software. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Systematix Infotech?

I needed help developing my product. 

SOLUTION

What was the scope of their involvement?

Systematix provided resources that helped us develop our product’s core features and get it to become a certified EHR system. They used cloud-based technologies throughout the process. 

What is the team composition?

I worked with one senior developer and one assistant developer. 

How did you come to work with Systematix Infotech?

We posted an offer on Upwork, and several vendors reached out to us. Systematix stood out due to their impressive presentation, so we decided to go with them. 

How much have you invested with them?

We spent around $200,000–$250,000. 

What is the status of this engagement?

We worked together from December 2014–December 2018. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Systematix delivered the functionalities we were looking for, and their work received positive feedback from our customers. Our system was the highest rated in our industry. Their developers took the designs I gave them and turned those into functional features. 

How did Systematix Infotech perform from a project management standpoint?

The project went smoothly. We used Assana and Skype to collaborate. 

What did you find most impressive about them?

Systematix’s senior management team was very friendly and accommodating — they were personable, courteous, and honest to work with. 

Are there any areas they could improve?

I can’t think of anything. 

Do you have any advice for potential customers?

Make sure that you know the skills needed for your project.

BACKGROUND

Please describe your company and your position there.

I am an Applications Specialist responsible for a number of bespoke customisations that Systematix have developed for our Legal firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Systematix Infotech, and what were your goals?

Whilst we have used Systematix for some time now, since I joined 6 months ago, my goal has been to improve the functionality of 2 key bespoke systems.

SOLUTION

How did you select this vendor and what were the deciding factors?

Prior to my commencement with the firm

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The majority of tasks have involved a short turnaround time of a few days whereby updates are released to our staging environment for testing prior to being deployed to production.

Tasks are created in JIRA and managed through the use of a Kanban Board. Testing is managed through the use of Test cases logged in Excel.

How many people from the vendor's team worked with you, and what were their positions?

Lead Developer and Lead QA

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

A significant improvement has been made in terms of data validation though the UI and error logging in the database along with many updates and improvements to workflow and additional functionality.

Describe their project management style, including communication tools and timeliness.

Ongoing tasks are managed through a Kanban Board in JIRA with regular meetings over Microsoft Teams with the lead developer and lead QA.

What did you find most impressive or unique about this company?

Being able to deal with key staff within Systematix has made it really easy to discuss problems, work through solutions and have delivered a working fix/update in a very short timeframe. The staff are very friendly and easy to talk with.

Are there any areas for improvement or something they could have done differently?

Not that I can think of.

BACKGROUND

Introduce your business and what you do there.

I’m the CFO of a digital asset management company that specializes in quantitative fund management in the cryptocurrency space. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Systematix Infotech?

We hired Systematix to build an internal platform that could be a hub for everything we needed. 

SOLUTION

What was the scope of their involvement?

Systematix has provided us with full-stack services for our platform. They’ve worked on front- and backend development, UI/UX design, database management, and everything in between. The team has also done research about the project to help them get better as we go further down the product-building process. I’ve provided them with our existing assets for the UI/UX designs, but they’ve done everything else from scratch. 

For core features and functionality, our platform sports a bunch of dynamic tools that help us analyze data. It also has pages that pull data either from widgets or from third parties that the Systematix team has integrated into it. The data can also be pulled from our backend database. 

In terms of tech stacks, we’ve used MySQL, Django, Python, and React. On the UI/UX side, we’ve used HTML and CSS. Systematix also uses machine learning (ML) techniques, so the team has been leveraging a bunch of other libraries and technologies. Currently, they host the development and staging server for us. However, we’ll take over the platform’s maintenance once the development is over.

What is the team composition?

We’ve worked with 6–7 people, including their business development manager. He’s the one who negotiates prices with us and helps us with our overarching questions. Then, I also work with a head developer, an ML specialist, a frontend developer, and a UI/UX designer. They can also onboard a couple of extra hands if they need them. 

How did you come to work with Systematix Infotech?

We found Systematix by searching on Upwork and a couple of similar platforms. 

How much have you invested with them?

We’ve invested between $10,000–$30,000. 

What is the status of this engagement?

We started working with them in November 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since the platform they’re building is for our internal use, we don’t have clients using them. As a result, we don’t get a lot of feedback for it. Generally, though, Systematix’s work is cost-effective, and the team can do anything since they have a lot of people on deck. That way, we can scale projects up or down at any given time.

How did Systematix Infotech perform from a project management standpoint?

Systematix’s project management is great. Our schedules are loose rather than defined, so they perform well. Meanwhile, we use Slack for everything from management to communication. 

What did you find most impressive about them?

They’re cost-effective and can scale up or down quickly. 

Are there any areas they could improve?

There’s a language gap, but it’s mainly because I’m worse at understanding accents than other people. Meanwhile, since they’re cost-effective and do everything, we sometimes have to hold their hands through learning new things. Unless we do that, we won’t get the end results we want. They can also give their resources more defined roles so that everyone’s not spread so thin on projects. 

That being said, I’ve learned how to get the best results from their work, and they’ve been doing great at picking up new information and strategies. 

Do you have any advice for potential customers?

When working with Systematix, figure out who’s best for what. Specifically, find out who’s best at communicating the product’s requirements to the rest of the team. Everything will be good as long as you have good communication with the person that can effectively lead the others. 

BACKGROUND

Please describe your company and your position there.

I am the manager of West Cork Distillers, Whiskey Cask Club

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Systematix Infotech?

We had recently built an online platform for our cask club members to login and access their cask details. However, we needed someone to upgrade the look, feel and functionality of the site and so we hired Systematix Infotech.

SOLUTION

How did you select this vendor?

We used an online directory to post the job and then screened the applicants. The people we spoke to at Systematix Infotech impressed us, as did their past work, so we contracted them to work on the platform.

Describe the project in detail and walk through the stages of the project.

We put together a comprehensive brief on what we were trying to achieve and how we wanted the platform to look. The team at Systematix Infotech went to work and keep us informed of progress via our Slack channel. Any changes we requested were quickly addressed and the lines of communication remained excellent throughout. The final deliverable was to a very high standard, which we are very pleased with.

How many resources from the vendor's team worked with you, and what were their positions?

We communicated with two members of the team to get the project finished.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The site is now ready to go live on the back of the work from Systematix Infotech

How effective was the workflow between your team and theirs?

Communication lines were always kept open and we received responses and updated in a timely manner.

What did you find most impressive or unique about this company?

Their commitment to delivering the project to the highest standards we had set them was achieved.

Are there any areas for improvement or something they could have done differently?

No, the team delivered as we would have hoped.

BACKGROUND

Please describe your company and your position there.

I'm the director and head of marketing at Inscribe Australia Pty Ltd.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Systematix Infotech, and what were your goals?

We wanted to give our users to design and place orders quickly and get a price while they were creating their order so they did not have to wait for us to submit quote.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected them because they understood all the technologies we required. They also took the time to learn a little bit about our buisiness.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We needed an Application that the user could design a sign or label and get a price of the design by adding all the effort that is going into their unique design. The customer gets to see the cost of the project live in real-time with all the changes they are making. This was all done online and saved in the cloud and when the order is placed the software would compile the order and prepare the artwork from the information provided by the client.

How many resources from the vendor's team worked with you, and what were their positions?

We had about 7 members on the team about 3 were full-time.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The app is still under development.

Describe their project management style, including communication tools and timeliness.

The communication from the team was amazing. We had many online meetings. Meeting minutes were sent to me after each meeting to confirm all communications. Very professional.

What did you find most impressive or unique about this company?

They are always accommodating and very positive this means a lot to us as it will deliver our dream application to our customers in a way we know what will make our customers happy.

Are there any areas for improvement or something they could have done differently?

There is nothing I can think of that would have made the experience better.

BACKGROUND

Please describe your company and your position there.

Formee Holdings an umbrella organization with a portfolio of brands in the technology, retail, food and service sectors. We have long-term orientations, observing current market trends to forecast and develop specialised products for the modern consumer. We have offices in Australia, Malaysia, Japan, China, Turkey and India to expand our connections and reach. I work as IT project manager at Formee Holdings.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Systematix Infotech, and what were your goals?

We are aiming at developing a mobile super-app for global market, and a one stop-shop website.

SOLUTION

How did you select this vendor and what were the deciding factors?

Transparency, Rating, Response time and understanding of the project requirements.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Technologies used- Laravel, React.

How many people from the vendor's team worked with you, and what were their positions?

A project manager is our main point of contact. Also, we have regular meeting with Technical lead. The best thing is we are well connected with the entire team, and able to speak to team members directly if required. It saves a lot of time.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I believe we are very close to launching our dream app with the help of Systematics. They have met all the project and quality expectations so far.

Describe their project management style, including communication tools and timeliness.

We have daily stand ups in the morning and task status email at the end of the day. For technical queries, Trello is used for tracking.

What did you find most impressive or unique about this company?

Reliability, never give up attitude and problem solving skills.

Are there any areas for improvement or something they could have done differently?

Not I can think of.

BACKGROUND

Please describe your company and your position there.

We offer a bouquet of loan products to meet the funding requirements of the corporates and individuals on competitive terms. The loan products are the fruits of the continuous efforts of the Company towards assisting retail individuals realise their dreams. I hold the position of Head-Marketing

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Systematix Infotech Pvt. Ltd, and what were your goals?

We engaged Systematix for the whatsapp chatbot for client interaction for more insights on our loan products . Our main objective is to offer round the clock customer support on product information in their mobile devices

SOLUTION

How did you select Systematix Infotech Pvt. Ltd and what were the deciding factors?

Through an earlier connect , we engaged with Systematix for the implementation of the chatbot. The initial approach from the senior team ,the way to approach the project, the explanation of the broad timelines along with the credentials of the company along with the calibre of the team lead us to chose Systematix.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The initial timelines were shared with us . We had provided them with the necessary inputs required for the interactive chatbot. The whatsapp platform was selected for implementation and it was decided to get the same integrated with our social media channels like Facebook along with our website.

How many people from the vendor's team worked with you, and what were their positions?

They had engaged very senior team members in the project as well as couple of senior executives too. The interactions were regular feedback based and goal oriented . The periodic changes were handled every professionally by Systematix.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are impressed by the adherence of the timelines, the acceptance of rate of changes made from our end to Systematix was done at a very rapid pace. Time to implementation was around 6 weeks from the initial exchange of documents and facts. We are observing a gradual increase in traffic over last two weeks .

Describe their project management style, including communication tools and timelines.

• very clear
• precise
• open-minded
• time-bound

What did you find most impressive or unique about this company?

Their transparency impressed us.

Are there any areas for improvement or something they could have done differently?

designing

BACKGROUND

Introduce your business and what you do there.

We have a marketing platform used by top franchised brands to handle their advertising across all their franchise locations. I’m the co-founder, and I also head marketing and product.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Systematix Infotech?

We hired Systematix Infotech to build our entire platform.

SOLUTION

What was the scope of their involvement?

Systematix Infotech is working on the front- and backend, as well as database API connectivity to the different ad buying platforms.

The team handles all the front-facing UI/UX for individual franchisees, which involves building out APIs for our system to speak to Google, Facebook, and Amazon, both from a campaign creation and reporting perspective. 

They also built the front-facing UI for all franchisees and individual business owners who engage with our software to make selections to modify the brand marketing that’s happening in their community.

What is the team composition?

We typically work with 7–8 teammates.

How did you come to work with Systematix Infotech?

They came highly recommended from a family member of mine who had worked with Systematix Infotech on massive projects in the past.

How much have you invested with them?

We’ve been working with them since July 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

New clients signed up, and I think the platform had a lot to do with that. They’re fantastic. There’s never been a problem with the quality of the code that they’re writing or their ability to deliver it on time. Everything is great, and we’re pleased.

How did Systematix Infotech perform from a project management standpoint?

They’re always on time. If there are any bugs or errors, their QA team checks and then we check, and we’re always able to come to a quick resolution. They’re accurate in their communication in terms of expectations for delivery. 

We have a daily meeting with them to review all of the work and discuss any challenges, and they’re extremely explicit and detailed. They do a good job of scoping and understanding, which allows them to put accurate plans in place. 

What did you find most impressive about them?

The depth and breadth of their knowledge are impressive. We don’t have to go outside of their shop. If there’s a reporting requirement that has a specific nuance, Systematix Infotech can pull in people from their organization who have that expertise and can help in a short amount of time. 

That has been very beneficial. They’re very good business analysts who can understand our business needs and liaise with engineers who speak a different language in terms of code.

Are there any areas they could improve?

No, not at the moment.

Do you have any advice for potential customers?

They have really smart, talented young folks who can spend the time translating your ideas, asking tough questions about why you want to do the project a certain way, and offering suggestions on how it can be done differently. I would recommend using that aspect of their offering. 

BACKGROUND

Please describe your company and your position there.

I am the CEO of Stage & Set a SaaS company matching talent with opportunity. We are a start up company with approximately 15 team members. We currently only service the US, with plans to expand internationally once our tech projects are completed.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Systematix Infotech Pvt. Ltd?

We hired Systematix to build our app and give our website a facelift.

What were your goals for this project?

Our goals were to create an app that mirrored the existing technology on our website.

SOLUTION

How did you select this vendor?

When I put out the call I was looking for an app developer, Ashish, from the Bus Dev team, reached out to me to schedule a meeting in order to get a full scope of what I needed. Everyone else simply submitted proposals. Ashish was thoughtful of our desires, needs, and budget.

Describe the project in detail.

Our project started out simply. We wanted an app developed to mirror the website. However, when we began working, the Systematix team had many suggestions of how to make the app function better as well as how to update the website in order to mirror the new up to date technology on the app.

What was the team composition?

We have had an entire team of people assisting us with our build. I would say we've had over 10 people working on this project. Some for short periods, others, for the entire project. We love our team, they are not only excellent in their abilities, but they are a true joy to work with.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are through almost all steps of the first round of the build. So far, so good. All systems go! We are very impressed with the work.

How effective was the workflow between your team and theirs?

I have nothing but great things to say about this team! Dheeraj is absolutely amazing in his role as the PM. Any feedback is handled efficiently and professionally. There have been zero issues with it comes to working with someone offshore.

What did you find most impressive about this company?

I think the better question would be what was I not impressed with! I truly cannot say enough kind things regarding this team. I am grateful our paths crossed. My team and I are fortunate to be working with them!

Are there any areas for improvement?

I have no complaints.