What evidence can you share that demonstrates the impact of the engagement?
The site speed has increased dramatically. We have page speed times in the 2-3 second range, and some are even faster. Page load speed has gone from a business killer to lightning. Magento is a beast.
In our ERP, we can now do purchase orders where those were impossible before. In a catalog of 4,000 products, you have your inventory management system and your purchase order system, as well as your pick-pack-and-ship – that whole piece is huge, and our team spends more time in the ERP than they do the website. There was more to be done in the ERP and they’ve done a very good job with it, especially not knowing what the business rules were.
How did SoftLoft perform from a project management standpoint?
We communicated every day through Jira and Slack. There were also phone calls. This all keeps us organized and executing on the sprints. I think we’ve done nine sprints so far, and they’re really solid. There’s going to be communication issues with remote developers, but they’ve been really good, especially when I’ve said I want to communicate more. They really listen, and the project manager is awesome.
What did you find most impressive about them?
It’s probably their project management. Their developers get things done, but, to me, communication is very important to understand what the business rules and requirements are. In jumping on phone calls quickly, the project manager keeps things under control.
They work hard. When you come in and spend as much money as we did, you want some results, and they did a ton of work. They did 600 hours’ worth of work in the first month.
Are there any areas they could improve?
If I were to say one area, it would be that their CTO could be more available. He’s very bright, but he’s got multiple projects.
Do you have any advice for potential customers?
Write out the issues, the Jira tickets, explicitly. We documented the issues with videos instead of writing out a huge ticket.