Social Kick LLC

Introduce your business and what you do there.

I’m the founder and CEO of Elia Parfum, a fragrance house that donates 10% of its sales to human trafficking victims.

What challenge were you trying to address with Social Kick?

I was interested in increasing my online sales by having someone manage our Facebook ads and email marketing.

What was the scope of their involvement?

Social Kick set up my ad campaigns on Facebook and Google, and they continue to manage it. They also help with email marketing.

What is the team composition?

I work with two teammates: Paula (Creative Director) and Nicolas (CEO & Co-Founder).

How did you come to work with Social Kick?

I was referred to them through Mayple. Their representative spoke really highly of Social Kick.

How much have you invested with them?

I’ve spent over $10,000.

What is the status of this engagement?

The project started in May 2021, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Thanks to Social Kick, my sales have increased over the last few months.

How did Social Kick perform from a project management standpoint?

I love working with them. We communicate through WhatsApp and email, and we also have 1–2 meetings every week.

What did you find most impressive about them?

I’m impressed by Paula and Nicolas’ great relationship — they communicate really well with each other, which means that their working environment is excellent. They’re just the best team.

Are there any areas they could improve?

No, I really like them.

Do you have any advice for potential customers?

You won’t regret working with them.

Introduce your business and what you do there.

I’m the owner and we sell Colombian garments.

What challenge were you trying to address with Social Kick?

We wanted Social Kick to help us bring in more revenue, sales, and traffic to our website. 

What was the scope of their involvement?

They perform digital ads and email campaigns. The digital ads are on Facebook and Instagram. So far, the team finished developing our Black Friday funnel which was launched during Thanksgiving. We have yet to debrief about the funnel itself and I’m not sure if my clients can still see that or if they are already looking at a different thing. In addition, the Social Kick team also told me that we are going to change the funnel, but I'm not sure if it has changed already. 

During our engagement, there was a time when certain garments were $10 off, but then external stakeholders would click on them and they couldn't avail of the discount. After that, they asked me how they could avail it. I brought it up to Social Kick's attention since I received random messages with different questions from potential clients.

Some of them were getting free gifts, but some of them weren’t. I was confused and you can just imagine my third-party clients. I went ahead and tried to make the purchase myself, but there was no way that I could give them the $10. I’m wondering if there is a way to hide those things from our third-party clients so that we don’t confuse them. There was also a garment and its price got doubled for a customer. However, the other customer got it for a regular price. Overall, there are just things I need to discuss with them once they are able to get back to me.

What is the team composition?

We work with two people, Nicolas (Co-Founder) and his wife. 

How did you come to work with Social Kick?

I happened to comment on their sponsorship ad and they contacted me. They told me what they do and how they were able there to succeed in our businesses. I just trusted them, and here I am. 

How much have you invested with them?

I’ve spent $2,500, maybe a little bit more than that. 

What is the status of this engagement?

We began collaborating in November 2020, and we’re still working together. 

What evidence can you share that demonstrates the impact of the engagement? 

I’m waiting for more results because it’s been up and down. I pretty much got the money I spent, but I’m still hoping and seeing that this is going to work out okay. 

First, there was the election and that entire week was just dead regardless of the ads we ran. I feel like I’ve spent a lot of money, but it's still fairly new. I can’t give a complete review because the funnel is still in the works. I was very excited about it, but there were no sales or not very many sales when we launched it. I think maybe just 1–2 people went through it and used it.

There was also a day where I didn’t sell anything at all, and Nicolas told me that Facebook reported to him that we sold around $200, and I asked them how is that even possible. At this point, I’m just full of questions right now. I guess as soon as I find out more about their services, then I will be able to really rate them, but right now I can’t really rate them because I have so many questions up in the air.

How did Social Kick perform from a project management standpoint?

Nicolas has stayed in contact and he sends me emails every day on what’s going on. However, I want to see what the funnel can really do for my company and if it’s going to be able to do anything for my company. Nicholas did explain that my garments are very expensive, so that’s one of the issues that we are having. However, it’s not like they can really do anything about it. We’re still in the process, but at least things are moving right now.

Overall, their communication is good and I have no complaints about it since they answer all my questions. Nicolas also reports to me frequently. However, with all the other errors that I’m seeing, I can’t really recommend them yet. I want to know if changing the details of their work is going to cost more, but I've already paid for the funnel for the Thanksgiving Black Friday.

What did you find most impressive about them?

They report to me and they communicate very well. However, I need to be debriefed for me to be able to tell them what is working out for me and what’s not working for me. I’m still waiting for that. I was hoping it would happen right after the break, but I haven’t been able to meet with them yet. 

Are there any areas they could improve?

I don’t know if they could improve on anything because I would have to see and wait how our collaboration goes.  However, it could've been better if they had given me a list of things that I needed to get together and send to them at the start of the engagement — I needed to send them different things at different intervals and it's one of the issues we have. I didn't know I was supposed to send them those things and I'm just surprised every week that I have to send something.  They really have to work on that. 

Do you have any advice for potential customers?

Just ask a lot of questions — that’s helping me out in the process right now. Whenever Nicolas sends me emails and I have questions about something, I return the email or I’ll text them. 

Introduce your business and what you do there.

I’m the sales manager for Intermarketing Express. We do direct sales, mainly writing commercials for innovative products that we develop in various countries.

What challenge were you trying to address with Social Kick?

We needed a vendor to produce some of our infomercials.

What was the scope of their involvement?

Social Kick learned about the products and structured the infomercial to best promote them. From there, their team handled the entire production and editing of the videos for us. 

What is the team composition?

We worked with two people from Social Kick who oversaw the team on their side.

How did you come to work with Social Kick?

They had experience with infomercials, so we wanted to try working with them.

How much have you invested with them?

We spent $7,000 on their services. 

What is the status of this engagement?

We worked together from May – June 2019.

What evidence can you share that demonstrates the impact of the engagement? 

We track the interest and sales after an infomercial launches, and we’ve seen around 20,000 pieces sell in Europe so far. We’re satisfied with the results their work helped bring.

How did Social Kick perform from a project management standpoint?

There was daily communication between our teams during production. They clearly communicated, made any changes we requested, and delivered on time.

What did you find most impressive about them?

They truly cared about doing a good job and we had a positive experience. They included all the information we wanted in the infomercials. I’d be happy to work with them again.

Are there any areas they could improve?

I can’t think of anything they could improve. 

Do you have any advice for potential customers?

Share as much information as possible for them to do a good job and be open to their suggestions.

Please describe your company and your position there.

I am the co-owner of two fine art galleries in California and one online gallery.

For what projects/services did your company hire Social Kick, and what were your goals?

Our goal was to sell our Holiday Collection online. During the pandemic, a successful launch was more important than ever to our business. We hired Social Kick to create a sales page that would convert and to create a coordinating email campaign for our Black Friday Cyber Monday promotion.

How did you select Social Kick and what were the deciding factors?

Paula and her team were recommended by Smart Marketer. We really liked Paula's personality and her willingness to create a campaign that would match the tone of our brand. While extremely knowledgable, Paula has no ego. She was willing to think outside of the box and create something that suited our brand better than a classic e-commerce funnel.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a meeting outlining the scope of the project. After that, Paula put together a calendar of key deliverables that were met in every category. We used Zoom, phone calls and emails to craft the perfect promotion for our business!

How many people from the vendor's team worked with you, and what were their positions?

Paula Navarro was our point of contact. She was a true pleasure to work with! Paula directed her team to execute our vision within our timeframe and budget. Paula is extremely knowledgable about the psychology of selling. Her background is infomercials and funnels, but she can also custom tailor the project to create something that will better suit the client.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Social Kick knocked it out of the park! They delivered the framework for a sales page that turned out to be the best sale we ever had. With fine tuning on our end, we created a successful promotion during a critical time for our business. Our clients were happy with the shopping experience and will definitely be coming back for more!

Describe their project management style, including communication tools and timelines.

Paula made her self extremely available to us. The team was willing to do whatever it takes just t deliver a successful project to us.

What did you find most impressive or unique about this company?

Paula's ability to think outside the box and to collaborate with us in a very tight timeframe, keeping the end goal of success in mind at every turn.

Are there any areas for improvement?

The Social kick team is mainly located in Columbia, so sometimes things would get lost in translation. We didn't mind polishing the text and inputting our ideas in the creative process along the way.

Please describe your company and your position there.

We have an ecommerce company with 4 established brands. We have serval store fronts and we sell through sales funnels. I am one of the partners.

For what projects/services did your company hire Social Kick, and what were your goals?

We knew Paula and Nico from our days in infomercials and we didn't hesitate to bring them on to shoot all of our video and pics as well as design a sales funnel for Sauna Shapers that converted. We also hired them to design FB ads for our summer campaign.

How did you select Social Kick and what were the deciding factors?

We knew the work they did in the TV space and they were already proven in our experience.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1. Built out sales funnels in zipify apps ( one click upsell as well)
2. Shot and edited all video and still shots
3. Designed ad strategy for FB/social media
4. Connected our shopify store to apps
5. Helped monitor analytics in early days of campaigns 6. Worked closely to modify the funnel as needed as we tested different versions

How many people from the vendor's team worked with you, and what were their positions?

We had worked with the two partners and a few camera and editors as needed. Mostly with Paula and Nico.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We had a great campaign for Sauna. Our store grew by over 300% in traffic after the launch and it has maintained a steady sales stream since inception of project. We started with zero sales so the fact we sell over 60 to 80 units per day is amazing and has outperformed what we did on TV.

Describe their project management style, including communication tools and timelines.

They had everything mapped out in Trello and called us at every stage to keep us in the loop. We had a standing call every Tuesday and Thursday to give updates.

What did you find most impressive or unique about this company?

They just do everything and deliver at a high level. We do not have that expertise and we are busy with running the company. We cannot take time away to deal with these projects but they are the backbone of our revenue. We trusted them to deliver and they did.

Are there any areas for improvement?

We have had noting but consistent success with their service so there is nothing that stands out.

Introduce your business and what you do there.

I’m an executive at a clothing design company. We’re a contemporary fashion brand that works with artists in our Colombian community.

What challenge were you trying to address with Social Kick?

We wanted to launch our company’s first image on a global scale by showcasing our products.

What was the scope of their involvement?

Social Kick did a promotional video and created content to advertise on Facebook. We sent pictures of our products, and they developed the material starting from there.

What is the team composition?

We worked directly with Nicolas (CEO), but there were other members of the team involved.

How did you come to work with Social Kick?

They were referred to me by a friend in common. I chose them because, after three interviews, we liked their ideas and costs.

What is the status of this engagement?

We worked together from September–October 2021.

What evidence can you share that demonstrates the impact of the engagement?

Our colleagues were satisfied with their work, and they delivered in a timely manner.

How did Social Kick perform from a project management standpoint?

They were good at project management. We used email, phone calls, and Zoom for communication. 

Are there any areas they could improve?

They could’ve learned a little more about our brand to understand what we wanted to showcase as a company.

Any advice for potential customers?

Ensure that they understand the concepts you’re trying to convey.

Please describe your company and your position there.

E-commerce high-quality clothing company for millennials with puns. CEO.

For what projects/services did your company hire Social Kick, and what were your goals?

Digital Marketing. Facebooks ads and digital website development.

How did you select this vendor and what were the deciding factors?

They proposed the best and cheapest solution.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

They managed to bring the company to a new look that matched its personality and put it on the map.

How many resources from the vendor's team worked with you, and what were their positions?

2.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Campaigns were very successful and their team is very easy to communicate with.

How effective was the workflow between your team and theirs?

Excelente.

What did you find most impressive or unique about this company?

Their work ethic and creativity were most impressive.

Are there any areas for improvement or something they could have done differently?

None.