What was the scope of their involvement?
The Sneakers Agency evaluated what we had developed so far and helped us come up with a game plan to make the app better before deploying it. They started the process by educating us on the right way to approach app development projects, including the documentation that should be provided along the way, the access we should have to the code, and all the associated notes that we can check at any time. I never had access to that information with prior app developers, so that gave me a lot of confidence.
The app is basically a streamlined UI for our project managers. The Sneakers Agency was contracted to take our cloud platforms and make them talk to each other, with everything going through the app. They had to link NetSuite, the CRM and ERP we use, and Box (our cloud-storage platform). They also had to integrate Bluebeam, which is a PDF tool used primarily in the architecture, construction, and design fields. Those were the three main elements we had to pull together. The Sneakers Agency had to learn all the programs and work with those APIs.
Through the app, you can task yourself or another employee, and the task automatically populates in NetSuite. You can see the projects you’re assigned, and you have access to all of the folders and documents that have been set up in Box. When you’re accessing those documents, you can make changes to them in Bluebeam via the app. The app also takes snapshots of your work, saving your updates without making you do anything manually. The app allows visibility for things going on within that project and provides the functionality for project managers to create change orders. The customer can sign off on the change, and the PM can email a copy of that document to the customer.
Project managers can also do a punch list, which is really big for us. If there are damages on furniture that we’re installing, or if there’s a part missing, they can create a punch list with details about the items that need a fix and map them to a floorplan for easy reference. The app creates a professional document that can be shared with the customer and is automatically saved to the project folder. No matter what your role is in the process, you can see all the documentation as it’s being created in the field.
We’ve enlisted The Sneakers Agency’s help on a few other apps as well. We have a Wayfinder app that we developed for our showroom. It’s designed to share product details with customers as they tour the space. We’ve also had them assist with other apps to allow easy access to a few customer portals that we created for our clients.
How did you come to work with The Sneakers Agency?
We’d used another company to start the development, but we eventually realized we weren’t making real progress. Another app developer had taken a look at the code that was done so far and recommended The Sneakers Agency to help us. They went over what was done previously and gave us feedback. They were pointing out ways to improve the app, so I knew from the start that they were going to be a tremendous asset for our projects.
How much have you invested with The Sneakers Agency?
We’ve invested around $235,000.
What is the status of this engagement?
We began working with them in June of 2016, and the relationship is ongoing.