What evidence can you share that demonstrates the impact of the engagement?
I’ve reviewed our past SEO and see a significant jump in organic traffic since they began with us. We like the optimizations and are starting into the next levels of organic hits and referrals. We know each other well now and have a good feel for the long-term potential. We’re really pleased with their results so far.
How did SmartSearch perform from a project management standpoint?
They’re friendly and collaborative and we’ve had a really positive experience with the whole team. They understand our aesthetic and are open to our opinions. The bulk of our communication is via email and we speak on the phone when necessary. We have monthly meetings on GoToMeeting where we run assessments, go over analytics, and give updates.
What did you find most impressive about them?
They experiment constantly and look for ways to improve functionality. They make our optimizations pop and never sit on their laurels.
Are there any areas they could improve?
I’m happy with my experience with them. I don’t have any negative comments.
Do you have any advice for potential customers?
Be open to their ideas and let them guide you. They will find options that fit your individual organization.