What evidence can you share that demonstrates the impact of the engagement?
I typically ask my team to assess our third-party vendors, looking at how well they work with us and so forth. Without fail, Smart Design always came out on top. We gauged the platform’s level of code coverage, noting the number of issues that passed automation testing but failed in production in addition to the number of issues detected in production that could’ve been avoided by automation. All in all, they built a successful platform.
How did Smart Design perform from a project management standpoint?
Although they were an external contractor, it felt like they were an extension of our internal team. They were dedicated to our project’s success, working across time zones to support our teams in Romania, Boston, Atlanta, Los Angeles, and India. Smart Design’s group was always available and worked long hours alongside us, even on the weekends and in the middle of the night. I had no problems managing them because they were so committed to the work.
What did you find most impressive about them?
Unlike other vendors, Smart Design was willing to adapt their skills and tools to match what we were trying to do. They were invested in our project and aligned their success with ours. I also appreciated how friendly they were; it was fun to work with them, and they provided honest input.
Are there any areas they could improve?
Smart Design is too good to remain a small agency; they need to expand and take on bigger opportunities. I’d advise them to show the market what they can bring to the table; I’m sure organizations would be eager to work with such a great company.
Do you have any advice for potential customers?
Rather than focusing on a single task, look at the bigger picture and invest in that. In our case, we hired Smart Design to focus on automation but also knew that they understood best practices for architecture, coding, and more. By continuing to work with them and thinking about how they could help us across our entire organization, we got a lot of value out of the engagement.