Do you have any statistics or metrics to track improvement from the project?
We have analytics on everything, but I wouldn’t know how to attribute anything that links directly to Small Planet. The store associate training app was something the company tried to create for years. There have been different versions put out, and it never really generated any interest companywide. When Small Planet came on and showed everybody what this app could be, all the departments wanted to contribute to the budget and do it properly. Our global sales development team were very impressed by it.
How was Small Planet Digital's overall performance?
They are great communicators, especially when it comes to time and cost estimations. They also stick to their cost and timeline estimates closely. If any change management needs to happen, they communicate quickly and in a straightforward manner. There are no games where they throw out a number, and we have to come back and negotiate.
After an app launches, there are always minor bugs to fix. They always jump on them immediately. They are available to us to fix anything that comes up after a project launches. A lot of agencies will give just 30 or 60 days of bug fixes, and then they're out. Small Planet wants to know what we need, and they fix it or communicate with us on whether it's a simple bug fix or if it requires a new statement of work.
Is there anything unique about them that really makes them stand out, compared to other companies?
Gavin [Fraser], the CEO, is very personable. He comes in to help define what the projects are and helps with the kickoff. He's fairly hands off after that, which I appreciate. You want the people who are on the projects daily to be the ones who are hands on with it. Their project managers, creative directors, and developers are all top notch. Their project manager is a good communicator.
They are three hours behind us on the East Coast. That has never been a problem. They undersell and overdeliver. That is why every project that is app-related goes to them.
Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?
This might be a matter of us not asking for it, or writing it into the statement of work. Post-project documentation is important. After the project launches, send us the diagrams of the architecture, any kind of API [application programming interface] information. If someone new comes in, we can hand them the documentation so they can be brought up to speed quickly on an app. That may be something we can improve on as a deliverable.