SkyPlanner

Alce Distributors was struggling to effectively run their shipping, logistics & business operations and adequately respond to internal and external environmental factors. They came to us with the following challenge- to streamline their CRM platform and help the company deliver a more efficient shipping experience for their customers.

As a result of our work, they saw immediate results, from day one. With their new system in place, they could now resolve their employee, third-party and customer claims quickly and efficiently; they could share accurate pricing for all services, regardless of purchase location and shipping destination; and finally provide customers with real-time status updates on their deliveries, including service disruptions if applicable. With these improvements, employee engagement skyrocketed and customer satisfaction reached an all time high, helping Alce turn around the business.

LifeConEx wanted to take their business global, but to do so, they needed to standardize their operational procedures and help customers use their services more efficiently. Our challenge – develop a new system that would help them scale globally, standardize their various procedures, and provide customers with better service.

As a result of our work, LifeConEx could finally plan smart SOPs (standard operating procedures) using historical data to minimize global risk; aggregate performance data and apply it to future shipments; and provide customer protection for all of their specific needs and scenarios.

Sony Professional Solutions Latin America (PSLA) was struggling with their existing sales processes: approvals were often delayed and cumbersome. Dealer contracts, product pricing and catalogs were difficult to manage. SAP integrations had serious problems and finally, the team lacked the tools they needed to communicate properly with their external consulting team, which led to an overall break down in communication and all around frustration.

Today, Sony can focus on what matters most—boosting sales. Through our newly implemented system, emergencies were reduced by 98% and response time increased by 99%, enabling Sony PSLA to manage sales quickly and effectively. Automating their processes gave the Sales, Marketing and Operation teams the tools and information they needed to do their jobs. And finally through our one-on-one, tailored training program, we encouraged widespread Salesforce, end-user adoption throughout the organization, making it easier for Sony to quickly adapt to their ever-changing environment.

Like many of the clients we meet, ChenMed had purchased a standard, out-of-the-box Salesforce solution that didn’t meet their needs. Frustrated with the platform, employees had stopped using Salesforce and reverted to their old systems, creating widespread confusion and lack of operational visibility. Unclear on how to move forward with their investment, ChenMed hired us to help get them back on track.

After a careful evaluation, we proposed to customize their current Salesforce solution, to meet their organization’s various needs which included providing executives with better visibility into daily operations, streamlining reporting, and to provide existing/potential patients with relevant news and event information.

The results were monumental and far exceeded ChenMed’s expectations— employees now had the tools they needed to properly enter and track data within Salesforce, executives had a clear view of daily operations, and patients could stay up-to-date on the latest news and ChenMed events. Plus, all critical data was now safely stored and centrally located within Salesforce making it easy-to-access, read and report on.

The Bacardi Advocacy Team needed a solution that would enable them to manage their customer relationships, give them the tools to organize events effectively and view historical data, seamlessly integrate their proprietary systems with new solutions and provide one experience across different devices, online and offline.
As a result of our efforts, the Bacardi Advocacy Team could now effectively manage their contacts, events and track performance KPIs on a local and global scale. The team was thrilled to be able to log all of their calls and customer interactions, have visibility into historic data and detailed contact information, organize events and send out invites without stressing over content creation and audience segmentation and finally, having access to reporting across their organization.

Cubamax was struggling to grow its business due to its dependency on outdated local systems (desktop applications) and lack of supporting infrastructure (tools, resources and capabilities). In 2011, they approached us with this challenge and asked us to help them streamline their business, implement the tools they needed to get back on track and help them take their company to the next level.
The results were dramatic. Not only did we streamline their business, but we rebuilt their entire internal and international infrastructure which gave them the tools they needed to quickly scale their business and gain the advantage over encroaching competitors.

Thanks to their new applications, Cubamax was now able to share real-time information with customers, internal branches and partner agencies, triple remittances, track and compare performance reports, increase sales forecasting and open new branch offices, and easily partner with other agencies. It was an all-around win for the company!