Integrity & Hard Work
A boutique call center located in the Santiago Dominican Republic. Skymax exists to help people grow individually while helping business owners run their businesses. We do that by providing specialized outsourcing solutions.
Skymax’s back-office services include inbound and outbound customer service, appointment setting, technical support, data entry, bookkeeping, servicing companies in industries such as telecom, travel, healthcare, shipping, e-commerce, and telemarketing.
Our SkymaxPrime division specializes in marketplace seller support, helping Amazon business owners grow their business and profits and own their business and life, without owning a single employee. Join the elite merchants skyrocketing with Skymax http://www.SkymaxPrime.com
Skymax is geographically located in the Santiago Dominican Republic, a 3-hour flight from New York, making it easy to visit your remote team or to bring your team lead to your office for training.
Dominican Republic is the same time zone as New York which allows for more efficient communication with your US team.
Skymax's executive management team based in New York has a comprehensive understanding of your service expectation and is available to meet in-person.
headquarters
other locations
Focus
Recommended Providers
Portfolio
Industries
Skymax Contact Services serves different types of industries:
- Travel Industry
- Telecom
- Healthcare
- Logistics
- Insurance Brokerage
- E-Commerce
- Shipping
- Marketing
- Finance
Customer Support
Skymax Contact Center offers services performed by teleservice operators in the Call Center environment and includes:
- Inbound Calling
- Outbound Calling
- Call Handling & Answering
Companies use our services to extend your reach into new markets, provide stronger customer support or even retain your existing customers.
Back Office
Skymax Contact Center has Specialized Executives that handle and supports the front office's responsibilities by doing the following:
- Database Management
- Market Search
- Analyzing Consumer trends.
- Accounting & Financing tasks.
Reviews
the project
Call Center Support for Voice Service Company
"We are extremely happy with the service we’re getting from Skymax."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I am the manager of the carrier division for a company called Dollar Phone. We are a telecommunications company, and we service the calling card industry and wholesale voice, meaning we sell to vendors.
We sell voice services to larger and smaller phone companies, and we also have other retail products that we sell to our calling card distributors.
What challenge were you trying to address with Skymax Contact Center?
Like many other companies, we had customer service in-house which was very expensive and hard to manage. We moved to a call center, but we were unhappy with their services, so we turned to Skymax Contact Center.
What was the scope of their involvement?
The services that we are getting from Skymax are spread out in a few different categories. We have customer service with them which are inbound calls. Customers call in either to top up their accounts and replenish their funds or they call in with any quality complaints.
Additionally, our sales team gives Skymax a list of prospects to reach out to, and they do the first impression, close the sales on their own, and manage the accounts for us.
We also use them for back-office services. We have our data entry over there, billing reconciliation, and other administrative work.
How did you come to work with Skymax Contact Center?
I was introduced to them through a colleague who was friends with the original owner of Skymax. They were a favorite choice because of the honesty that we feel in the relationship.
What is the status of this engagement?
We have been working with them for over 10 years. We started with one service and then expanded from there.
What evidence can you share that demonstrates the impact of the engagement?
We are extremely happy with the service we’re getting from Skymax. Their word is their word, and they are extremely honest people. The entire team is like a part of our company, and they communicate well with us. In a nutshell, we are really happy with their service.
We’ve found that with our customer base, the fact that they’re nearshore makes it much easier for our customers and them to relate to each other and even for us internally. Training is very simple, and we are on the same page.
We are very happy. It is cost-effective and a great service.
How did Skymax Contact Center perform from a project management standpoint?
We were typically in contact through email and we have found their communication to be effective. When needed, they can come down to our office for training.
What did you find most impressive about them?
Their pricing is very fair. They consistently vet their employees, which is great.
Are there any areas they could improve?
Nothing comes to mind. We are very happy.
Do you have any advice for potential customers?
As long as you are clear about what you want and you prepare the proper training, then you will be successful.
A versatile and talented team, Skymax has delivered beyond expectations. Their consistent service and high level of professionalism has contributed to a lasting and successful engagement. Customers can expect a personable and reliable partner.