What evidence can you share that demonstrates the impact of the engagement?
The product they delivered is much more robust and secure than anything else on the market, which is particularly important when our inventory is worth hundreds of thousands of dollars. Our product is user-tested and user validated, and each phase fit within our budget and timeline. They were flexible and worked with us to get us what we needed.
They sent us dashboard readouts of the pace and time spent, and they were very thorough in the statistics. We had no unexpected change orders, and everything met or exceeded expectations and was delivered on time. We're very happy with the way the site works, and feedback is overwhelmingly positive. The site's UX works well and feels very modern. We continue to iterate, but they delivered a solid product that needs very minimal tweaking.
How did Skookum perform from a project management standpoint?
The team was fantastic. Their architects were passionate about their work, and they were constantly trying new things and teaching us new tools. With their guidance, we learned new processes and grew as a brand.
We had weekly status meetings in person or over the phone. For daily communication, we shared a Slack channel. We could communicate minute to minute, and they let us know whenever there was a block in the process. They were very responsive, and they always kept us up to date.
What did you find most impressive about them?
They're wonderful consultants, and they engaged us and drove us toward key points. They had great personalities and were easy to work with, and they never lost sight of the goals or the value. They always felt like a member of our team. It's hard to quantify how good they are, but they took us further than we could have hoped and were an absolute pleasure to work with. They were open to changes and adjustments, and the process was very easy.
Are there any areas they could improve?
I can't think of anything they should improve. We didn't hit any snags in the process, and things ran smoothly from our vantage point.
Do you have any advice for potential customers?
Be transparent and tell them what you need. Explain your stakeholders' motivations and make them a complete member of your team. They will make more informed recommendations and suggestions that will help resolve your whole problem. The more information you give them, the better they will be able to help you.