Bring Your Digital Vision to Life

Skookum is an award-winning digital strategy, design, and software development firm. Whether you need to validate an idea, build an application, or modernize a legacy system, we can help. Our team of strategists, designers, and engineers help businesses innovate and compete in the digital era.

 
$25,000+
 
$150 - $199 / hr
 
50 - 249
 Founded
2005
Show all +
Charlotte, NC
headquarters
  • 201 S. Tryon Street Suite 1500
    Charlotte, NC 28202
    United States
other locations
  • 1801 California St. Suite 2400
    Denver, CO 80202
    United States
  • 756 W Peachtree St NW #4
    Atlanta, GA 30308
    United States

Portfolio

Key clients: 

We have served over 600 SMBs and Fortune 500 clients since 2005.

Denver Startup Week Website Image

Denver Startup Week Website

Our team also developed DSW’s new website to drive registrations and provide a more interactive experience for attendees. While Skookum can provide both design and development services, we were happy to lead the engineering efforts for this project and team up with DSW’s design partner for UX and visual design.

High Point Furniture Market

High Point Market is the world’s largest home furnishings trade show. Since starting over 100 years ago, it has grown to 180 buildings that are spread over 13 square blocks, totaling 11.5 million square feet of floor space. The Challenge Getting around the trade show isn’t easy for the 75,000 people that visit every six months. As the show expanded over the years, High Point Market Authority began receiving feedback from
attendees that the spread-out, complex network of buildings was time-consuming and frustrating to navigate. The Solution High Point Market Authority partnered with Skookum and Indoo.rs to create the MyMarket app, an intuitive mobile wayfinding solution. The app makes it simple for visitors to search for their favorite exhibitors, then navigate from building to building (outside or inside) so they can quickly and easily reach their destination. Results The MyMarket app significantly improved the guest experience while adding value for exhibitors as well. Attendees can now plan their visit, schedule events, search for preferred exhibitors, and easily navigate around the trade show from their mobile device. As a result, the app has helped save time, increase satisfaction, and drive repeat visits for both attendees and exhibitors.

goBallantyne Mobile App

goBallantyne is a mobile app that makes it easier for Ballantyne Corporate Park tenants to take advantage of the property’s amenities and programs, such as special discounts, food truck lunches, and more. The Challenge In recent years, many businesses have traded their traditional offices for co-working spaces and slick, amenity-filled buildings. Northwood Office, a commercial real estate agency, wanted to leverage technology
to improve the experience for their tenants so they could remain competitive amid this growing trend. The Solution Northwood Office joined forces with Skookum to create the goBallantyne app designed exclusively for the agency’s Ballantyne Corporate Park (BCP) tenants. The app includes a digital BCP Card for discounts at nearby retailers, a schedule of upcoming events and food truck visits, plus analytics so Northwood can track user behavior and engagement.
Custom Inventory Management Solution Image

Custom Inventory Management Solution

Since the 1960s, this company has been the go-to footwear brand for skateboarders. Now, their $13 billion+ empire has expanded into jeans, boots, and more to serve a more diverse customer base. The Challenge The company’s store inventory rooms are organized alphabetically, so whenever a new shipment is delivered, the entire room needs to be shifted. To avoid this inconvenience, associates were putting new

boxes on the floor instead of in bays, causing confusion for other associates and creating a poor experience for 30% of customers who were waiting for shoes.

The Solution After spending six months observing the customer and associate in-store experience, Skookum planned, designed, and prototyped a stockroom management app that allows associates to put boxes in any bay. Now, they don’t have to reorganize the stockroom every time a new shoe comes in, and they can look up any shoe in the system to see if it’s available and where it’s located. Our team continues to provide support and data analysis to uncover trends and insights that will help the company make better business decisions. Results The new inventory management app is live in 22 stores and will be rolling out to more soon. Associates can now save thousands of hours each year and provide better service to customers, potentially increasing sales by $20 million each year. This is just one of the many smart moves that has helped the company consistently increase revenue each year.

Creating a Corporate Innovation Lab from the Ground Up Image

Creating a Corporate Innovation Lab from the Ground Up

This company is one of the largest online banks in the country, with over $130 billion in assets under management. The Challenge A forward-thinking deposit team at the bank noticed there was a lack of new, innovative ideas coming out of the company, and their technology team could not answer their business problems. This was hindering their ability to stay competitive, especially since they are an online-only

bank.

The Solution Skookum helped plan, build, and run an innovation studio that expands the bank’s foundational culture of innovative thinking in an unrestricted space. Our team helped set up the physical space and operating model, as well as staff Engineering and Studio Director positions. We continue to facilitate cross-functional ideation sessions, design and build prototypes of concepts from those sessions, then test them to learn and iterate quickly. Results The innovation studio is now fully operational, and the results that come out of each ideation session inform the bank’s product roadmap. There are members who work at the studio full-time, as well as designers, engineers, developers, and other participants who rotate in to assist with new projects and initiatives. - Planned and built a functioning studio in 30 days to facilitate rapid innovation and results - Tested dozens of new concepts that led to several winning solutions - Foster the bank’s culture of innovation to help them stay competitive

Reviews

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Frontend Web Dev for Startup Conference Org

Their execution was really spot-on.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May. - July 2019
Project summary: 

Skookum redeveloped the frontend of a longstanding website in preparation for a week-long events festival. The team collaborated with the client’s in-house backend developer and used Slack to collaborate.

The Reviewer
 
50-100 Employees
 
Denver, Colorado
Rye Finegan
Manager, Denver Startup Week
 
Verified
The Review
Feedback summary: 

Skookum’s talented developers created a website that received 100,000 visits in a week. It experienced no downtime or glitches, which was remarkable in the face of heavy traffic. They were outstandingly communicative about expectations and requirements. They’ll continue to be a recommended partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of Denver Startup Week, which is a week dedicated to free events focused on entrepreneurship and innovation in Denver, Colorado.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Skookum?

We were seeking a fresh redesign of the digital interface for the events.

SOLUTION

What was the scope of their involvement?

A team of 6–10 engineers redeveloped the frontend of our longstanding website. They worked together with my in-house backend engineer.

During the engagement, we collaborated on Slack and would exchange powerpoints to review during standups. We also tracked progress on Google Sheets.

What is the team composition?

In addition to the fluctuating team of engineers, we had a primary engineer and a primary product manager who were our main points of contact.

How did you come to work with Skookum?

We had worked with them previously for startup week; they had previously donated some time to create a functional app called Startup Crawl. We’d been great partners since then. We brought them on for this project because we trusted them to be collaborative, effective, and efficient. They had also received a large sponsorship which made their work possible.

How much have you invested with them?

We spent around $180,000 in total.

What is the status of this engagement?

The website development lasted from May–June 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The finished product is pretty incredible–one that many people can use without there being any hiccups. Last week, we had somewhere around 100,000 visits to our website. We’ve experienced no errors or glitches, and the feedback for the site has been amazing.

How did Skookum perform from a project management standpoint?

They were very honest with us at every turn about what they needed from us to hit the agreed deadlines. We really appreciated that they didn’t hesitate to clarify our expectations or communicate their needs.

Seth (Software Developer, Skookum) couldn’t have been a better leader in helping us understand what could be accomplished with the allocated time and resources.

What did you find most impressive about them?

They excelled at giving us direction and mapping out the project structure. Without their excellent communication skills, it would have been difficult to understand exactly what they needed.

Carl (UX Strategist & Researcher, Skookum) was another engineer who gave us scintillating insight into their engineering approach. Their execution was really spot-on.

Are there any areas they could improve?

No, not really. If anything, we could have improved in our responsiveness to them. The engagement was amazingly smooth.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We came in early and on time.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They were great.
  • 5.0 NPS
    Willing to refer
    I've referred them already.

Web App Development for Media Organization

"Skookum has a talented staff of people that seem to genuinely love what they do and support their clients."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Apr. - Nov. 2017
Project summary: 

Skookum developed a web application for a national media organization. Their team was responsible for UX design and testing for the app, which was built in Laravel and JavaScript.

The Reviewer
 
501-1,000 Employees
 
Charlotte, North Carolina
Director of Product, Media Company
 
Verified
The Review
Feedback summary: 

The Skookum team goes above and beyond to deliver quality results throughout every step of the process. They are attentive, responsive, and want to see their clients succeed.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Director of Product for a national media organization that has a presence in nearly every major and mid-sized city throughout the United States.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Skookum?

We hired Skookum to develop a web application that we used to enter the professional services space. As a B2B media organization, our customers rely on us to grow their businesses, advance their careers, and simplify their professional lives. This application would fulfill that mission outside of our core offering, which is content.

What were your goals for this project?

Our goal for this project was to create a web application that would allow hiring mangers to evaluate whether or not their candidates had the innate strengths to become top performers for a given role.

SOLUTION

How did you select this vendor?

We selected Skookum after an exhaustive local and national search of web development agencies. Ultimately, we felt Skookum was the best choice for us because of their staff expertise, proximity to our corporate HQ, commitment to excellence, and of course, pricing.

Describe the project and the services they provided in detail.

UX, development, and testing for a web application in Laravel / JavaScript using Agile methodologies.

What was the team composition?

The team was composed of a dedicated product strategist, UX designer, full-stack developer, and QAs.

RESULTS & FEEDBACK

How was project management arranged and how effective was it?

The project management was absolutely stellar, and our product strategist was amazing to work with. Her attention to detail, responsiveness, and genuine desire to see us succeed went above and beyond.

What did you find most impressive about this company?

Skookum has a talented staff of people that seem to genuinely love what they do and support their clients. Everything from UX to development to QA and delivery was above and beyond expectations.

Are there any areas for improvement?

There was very little that could have been improved. Skookum was fantastic to work with.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX Design & Testing for Customer Loyalty and Financial Growth

“Their production schedule allowed us to move faster on the project.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Sept. 2018 - Ongoing
Project summary: 

Skookum manages UX design and user testing for a financial services company. They research concepts, assist with journey mapping, track data, and assist with POS kiosk and API development.

The Reviewer
 
10,000+ Employee
 
Charlotte, North Carolina
SVP, Financial Services Company
 
Verified
The Review
Feedback summary: 

The speed and quality of Skookum’s work surpassed expectations. They operate at a strategic level, and they instill confidence and trust in their process. They are professional and communicative.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a financial services company that operates as a private label and co-brand credit card company. We serve large retail brands, and we also have an online bank. I'm the SVP of Enterprise Customer Engagement, and I run a customer experience journey and practice for all lines of our practice.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Skookum?

My goal was to create a made-to-scale, agile operating model for my business. I needed a partner to help develop a journey-based methodology, rooted in human-centered design, prototyping, and visual design skills.

SOLUTION

What was the scope of their involvement?

They base-lined all the journeys across our organization, and they brought research techniques and experiences to life for our business. For each project, they helped research and determine what level of quantity/quality we needed. Each opportunity comes with unique development concepts within our design process.

They assisted and sometimes led journey mapping, which included developing high-level process maps, front- and backend identification of systems. They tracked the data we use to identify and test concepts that resulted from our ideation phases, and helped prototype and run user testing for selected concepts. They worked extensively with our IT team to design and develop API’s.

What is the team composition?

We worked with four dedicated resources, including an engagement leader and a managing partner.

How did you come to work with Skookum?

They're a small, local design firm, and they had a good market reputation. Their partnership model aligned well with how we work. 

What is the status of this engagement?

We started this work in September 2018, and we continue the relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The work they could do in three weeks took other consultancies ten times the money and effort. Their production schedule is almost unbelievable. I'm completely blown away by their abilities. Their speed and finality are much better than anything we've seen in the past.

How did Skookum perform from a project management standpoint?

All of our interaction is in Trello. We also use a communication board on a daily basis. We work in sprints, with weekly status summaries. About 25% of our synchronicity goes through me, and the rest of their interaction is with our innovation and technology teams

What did you find most impressive about them?

Their expertise, curiosity, and execution.  They had a plan, and then were able to execute on it with speed and ease.

Are there any areas they could improve?

They are a small company, and I wish they could scale more.

Do you have any advice for potential customers?

As with any firm, it is important to integrate them into the team.  They are a great partner that will help anyone sleep easier at night. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev & Design for Car Auction Platform

“They had great personalities and were easy to work with, and they never lost sight of the goals or the value.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$200,000 to $999,999
 
Dec. 2018 - Jul. 2019
Project summary: 

Skookum designed and developed a digital auctions portal for an automotive company. After researching the market, they used Laravel and JavaScript to build the site within an agile methodology.

The Reviewer
 
51 - 200 Employees
 
Charlotte, North Carolina
Director of Auctions, Automotive Company
 
Verified
The Review
Feedback summary: 

The product that Skookum delivered is robust and secure, and every deliverable met or exceeded expectations. Their team was passionate and communicative, and they sent regular updates throughout a quick process. The final product is solid and modern, and feedback is positive.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a multifaceted company whose primary business is classic car classifieds, both online and in print. We post classified for old cars, parts, and advertisers, and we recently started a new division for online auctions. I'm the director of auctions, and I oversee digital products, sales, and the other important aspects of that part of our business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Skookum?

We hired Skookum to evaluate our needs and build out our digital auctions platform.

SOLUTION

What was the scope of their involvement?

We told them what we had in mind and what our needs were. Through that discovery process, they made suggestions for the engineering phase and what we needed to build. They spoke with over 30 people in different positions to find out what was important for us, and they outlined our competitors in the market. After evaluating some off-the-shelf products, they recommended the features we should build and gave us timing and cost estimates.

We took a phase-based approach, and we asked them to tackle the first two phases over the course of about 15 weeks. They used their agile processes and moved much faster than we expected. The product they built is solid and provided everything we needed to go live. We were a growing business, and they built out other features and functionality in a third phase while we expanded our team. They also performed user testing. The backend of the site is a Laravel PHP setup, which made sense in our stack. The frontend is JavaScript, accelerated by some off-the-shelf products.

What is the team composition?

The team included a product owner, an architect, a QA team member, a designer, and a tactical product specialist. In the second phase, the designer was more hands-off, and we reduced the team by one product owner.

How did you come to work with Skookum?

Our parent company worked with them on a previous project. They did a great job, so they were the first group we spoke with. Their offices are very near to ours, and they had the personalities and expertise to provide what we wanted.

How much have you invested with them?

Our total expenditure for all three phases was over $500,000.

What is the status of this engagement?

The initial buildout ran from December 2018-May 2019, and the third phase went from May-June or July 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The product they delivered is much more robust and secure than anything else on the market, which is particularly important when our inventory is worth hundreds of thousands of dollars. Our product is user-tested and user validated, and each phase fit within our budget and timeline. They were flexible and worked with us to get us what we needed.

They sent us dashboard readouts of the pace and time spent, and they were very thorough in the statistics. We had no unexpected change orders, and everything met or exceeded expectations and was delivered on time. We're very happy with the way the site works, and feedback is overwhelmingly positive. The site's UX works well and feels very modern. We continue to iterate, but they delivered a solid product that needs very minimal tweaking.

How did Skookum perform from a project management standpoint?

The team was fantastic. Their architects were passionate about their work, and they were constantly trying new things and teaching us new tools. With their guidance, we learned new processes and grew as a brand.

We had weekly status meetings in person or over the phone. For daily communication, we shared a Slack channel. We could communicate minute to minute, and they let us know whenever there was a block in the process. They were very responsive, and they always kept us up to date.

What did you find most impressive about them?

They're wonderful consultants, and they engaged us and drove us toward key points. They had great personalities and were easy to work with, and they never lost sight of the goals or the value. They always felt like a member of our team. It's hard to quantify how good they are, but they took us further than we could have hoped and were an absolute pleasure to work with. They were open to changes and adjustments, and the process was very easy.

Are there any areas they could improve?

I can't think of anything they should improve. We didn't hit any snags in the process, and things ran smoothly from our vantage point.

Do you have any advice for potential customers?

Be transparent and tell them what you need. Explain your stakeholders' motivations and make them a complete member of your team. They will make more informed recommendations and suggestions that will help resolve your whole problem. The more information you give them, the better they will be able to help you.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer