What evidence can you share that demonstrates the impact of the engagement?
The depth of expertise and vision that Skookum brings has been extremely beneficial to our organization.
Though their team didn’t develop the app that we consulted with them on during our first engagement, the guidance they provided saved us a great deal of time and money when we actually did start moving forward with the project.
We had a similar experience with the innovation lab project as well. When we started conversations with other YMCAs around the nation about extending our reach in the innovation sphere, I was extremely comfortable jumping at the opportunity to turn to Skookum for help.
Their assistance with the pitch ended up being instrumental in us securing funding for the labs.
How did Skookum perform from a project management standpoint?
Working with Skookum feels more like a partnership than a client-vendor relationship. Throughout any of our projects, I’ve been able to call the team or send a late-night email with any questions, and I always knew they wouldn't hesitate to get back to me.
We had frequent communication, usually either daily or weekly contact depending on our point in the timeline.
What did you find most impressive about them?
The approach, thoughtfulness, curiosity, and experience that the people at Skookum bring truly sets them apart.
For instance, we had one particular meeting during the innovation lab project where our two teams were having a little bit of trouble connecting with one another. Jason, who had been listening and engaged throughout the meeting, stood up and walked over to the whiteboard. He mapped out what he understood as the direction we wanted to pursue, and further demonstrated how he would frame the opportunity based on not just his own expertise, but input from the group.
It was impressive to see him choose to listen and identify what we specifically needed to move forward and build from there, rather than relying on his experience to hand us a cookie-cutter approach. His collaborative direction in that moment changed the trajectory of our entire project.
Are there any areas they could improve?
I have nothing but high praise for Skookum. Whenever we were stuck, they provided the leadership to get us moving again.
Do you have any advice for potential customers?
Make an effort to be transparent and give Skookum all the information and materials they need. They can’t give you the kind of help they’re capable of providing if they don’t fully understand what your issues and opportunities are.