What evidence can you share that demonstrates the impact of the engagement?
With all the new templates and design on our new website, it made a huge impact. We received a lot of positive responses internally when we presented it. We had the same logo since 1960 and were expecting negative comments, but we only received positive comments. We’ve received a lot of positive feedback from our customers as well in regards to us being perceived as being more modern, that it’s easier to understand what we’re about, and that our offering is much easier to understand.
How did Sköna perform from a project management standpoint?
I love our fantastic project manager. She’s wonderfully service-minded and is always trying to help. She works proactively and comes with ideas. She listens well and is always available day or night. We use phone calls, email, face-to-face meetings, and design tools for any presentations.
We were in close contact. They listened to us and understood us quickly. We were delighted with what they delivered from the start.
What did you find most impressive about them?
They truly understood what we wanted and came back with ideas that we liked immediately. They delivered on time with tight deadlines. They worked after hours to get it done. We were impressed with how fast they worked.
Are there any areas they could improve?
No, we are tremendously happy with them.
Do you have any advice for potential customers?
Be as thorough as possible in your brief to create a better chance for what you want to be understood.