Digital Experience Company

Sinergia Labs is a provider of end-to-end mobility solutions to start ups and enterprises worldwide. Armed with a large team of experts in mobility consulting and application development, along with experience delivering global mobility projects, we offer a range of services in mobility across industry verticals. Sinergia Labs delivers its services to the world’s top brands and fortune 1000 companies, and has offices in the United States, Dubai, Singapore and India

 

 
$5,000+
 
< $25 / hr
 
50 - 249
 Founded
2014
Show all +
Cochin, India
headquarters
  • A1, Smart Business Center, Thapasya, Info Park
    Cochin, KL 682042
    India
other locations
  • 185 E Homestead Rd, #18 Monterey Park, Sunnyvale
    Sunnyvale, CA 94087
    United States

Portfolio

Key clients: 

For the past 5 years we’ve been digitally transforming some of the most well-known brands worldwide which includes Fortune 500 Pharma firms in US, Leading Software-Defined, hybrid VSAT and Terrestrial connectivity provider in US, Restaurant Aggregator in Australia, Leading travel company in Middle East, Start ups in Middle East and in India. Technology solution provider to world's second biggest Biennale.

Live Law - World's Leading law domain news app

Live Law is a comprehensive Legal News Portal covering Indian Courts, Judgments,Lawyers, Law Firms, Law Schools and Legal Developments In India.

GoShop - Hyperlocal mall discovery app

Twinning - is a beautiful, simple web and app for discovering & shopping matching style. Image

Twinning - is a beautiful, simple web and app for discovering & shopping matching style.

rel="nofollow">https://play.google.com/store/apps/details?id=com.matchinggeneral.twinning&hl=en&_branch_match_id=693023359011137089
Travis Mathew- Apparel company based in US Image

Travis Mathew- Apparel company based in US

West Pharma- ecommerce solution build on Sitecore Image

West Pharma- ecommerce solution build on Sitecore

VWR Avantor- Mobile apps for enterprise customers  Image

VWR Avantor- Mobile apps for enterprise customers

Network optimization solution for EMC Image

Network optimization solution for EMC

Reviews

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Mobile App Dev for Shopping Platform

"Sinergia was very competitive. They built an amazing product."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2015 - Ongoing
Project summary: 

Sinergia built a retail aggregator app for iOS, Android, and Apple Watch, using iBeacon. The team’s quality work led to a second project and ongoing status as technology partner.

The Reviewer
 
10-50 Employees
 
Dubai, United Arab Emirates
Ramshid Naushad
CEO, Goshop App
 
Verified
The Review
Feedback summary: 

The app is functional and stable, with over 10,000 users and an App Store rating near 4.8. Sinergia’s proactive enhancements led to an architecture expansion to accommodate more users. The team is committed, responsive, and easy to work with, and delivers high-quality work at a competitive price.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Goshop is a shopping mall discovery application. It’s an aggregator platform for all the shopping malls listed on the application. We provide services to shopping malls, retailers, and customers. Customers can see a list of the shopping malls and retail stores nearby, with navigation. Malls and retailers can get customer status information to analyze their business. Retailers can identify potential customers using our tool and push specific ads to specific customers. Our business is in Dubai, and the main hub is in UAE. I’m the CEO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sinergia?

I had an idea of what we needed to do, but I’m not a technical person. Our project includes iBeacon technology and various other things. When we talked to Derrick, the CEO, he gave a lot of input on how we can utilize iBeacon in our project. Sinergia came up with the solution for this.

The executives came to UAE to help us and meet our team. We wanted someone who could talk about technology to our partners. They have given us a lot of support for this project.

SOLUTION

What was the scope of their involvement?

We consider them our technology partner. They built the complete native app for us in iOS, Android, and in Apple Watch. There is a different portal for the retailers and shopping malls. We are building a business application for the retailers as well.

I had an idea of what the app should look like and what features should be included. They took my input, and we came up with a solution together. As we test it, we look to see how the customer is using it, and we will be making changes accordingly. Sinergia has come up with a lot of ideas to enhance the app. It’s been a collaborative effort.

For example, the deals for the particular retailers were put on each retailer’s page. We’ve been looking at the behavior of the users, and it showed that this was not the best place for them. Sinergia moved deals to the front page, and there has been a difference in how many people are looking at them.

Originally we told them to build out architecture to accommodate 10,000–20,000 users at a time, but during the last few months, we have changed that plan and have rebuilt the architecture.

How did you come to work with Sinergia?

I talked to a couple of people based in Bangalore because I’m a native Indian, but I didn’t get a proper response from them. I got quotes that were double what Sinergia quoted. A friend told me that Sinergia is one of the best when it comes to iBeacon technology. I talked to Derrick, and he sent me a proposal. When I compared the quote with the other one I got, there was a big difference. I met Derrick and talked to his team. I saw that they don’t just create a project and deliver the work—they’re more involved in their projects. Normally, the client is charged for every change request, but that hasn’t been the case with Sinergia.

How much have you invested with them?

The project cost $55,000.

What is the status of this engagement?

We started working with them in November 2015, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We launched the app in the test phase and have over 10,000 users so far. We are currently looking for partners to support us. The rating on the App Store is around 4.8 with 19 reviews.

The functionality and stability of the app is good. When I looked at the crash report, there were 14 crashes, which is minor.

After seeing their work and commitment, we are offering another project to them for our hospitality company. It’s one of the biggest hospitality companies in Kasab. The application is one of the first of its kind in the hospitality industry. They’ve done a great job on that application as well. I really recommend them.

How did Sinergia perform from a project management standpoint?

There have been a lot of changes, so the timeline they gave us has been pushed back, which hasn’t been their fault. They are quick to respond. If there are any problems, they are good at admitting the problem and solving it. We communicate through email, phone calls, or Skype. I have met them in their office as well. They have been here a couple of times, and they’ve flown to UAE as well.

What did you find most impressive about them?

I haven’t worked with other agencies, but I have talked to some. The responses and pricing I get from them don’t compare. Comparing the quality of service and price, it’s totally different. We got Apple Watch and other features with the price Sinergia gave us, whereas with another company, the price was $130,000.

Are there any areas they could improve?

No.

5.0
Overall Score I believe anyone would be comfortable working with them. They are easygoing and easy to deal with. They are very flexible. We had a time difference, but that was not an issue. They were available at any time.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    There was a small delay, but that was our fault because of all the changes we made.
  • 5.0 Cost
    Value / within estimates
    Other quotes were more than $100,000. I got other quotes for my second project as well, and Sinergia was very competitive. They built an amazing product.
  • 5.0 Quality
    Service & deliverables
    Their quality of work and commitment to the work is impressive. They’re not like a normal service provider, who wants a change request for each change. We were very comfortable dealing with Sinergia.
  • 5.0 NPS
    Willing to refer
    I already have.

Cross-Platform Mobile App Dev and Design for Media Provider

“All in all, the package offered by their team was very good.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2016 - Ongoing
Project summary: 

Sinergia Labs created internal HR mobile apps for employees to allow user-friendly access remotely. The apps enable employees to modify travel, report expenses, request leave, and more.

The Reviewer
 
1,001-5,000 Employees
 
Marina del Rey, California
Davis Kuriakose
Senior Manager, Global Eagle Entertainment
 
Verified
The Review
Feedback summary: 

The apps benefit 800–1,000 users so far, who report positive feedback on the apps’ responsiveness. Sinergia’s products demonstrate their skills with UI and UX. They deliver innovative results quickly and professionally and impress with their design.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am one of the senior managers of Global Eagle based in Marina del Rey, California. Our main business is the supply of on-demand services to maritime, aviation and a few NGOs in the Middle East and Africa. We also offer networking products and solutions catered for cruise ships, yards and the military, such as streaming platforms and in-flight entertainment. We offer products to all industries that are Internet customers through an internal engineering team, which builds tools for different areas of the organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sinergia Labs?

We needed an internal HR mobile app to help us get connected with all employees, and allow them to easily follow up on issues related to their travels. Our senior staff needed it to monitor employee performance, rates of attrition, and more.

An internal website exists for the same purpose, but we wanted to develop a mobile app so that people would be more connected. The web platform wasn’t user-friendly or mobile-friendly. We started developing a native app within our organization, but it didn’t go well. We then thought of outsourcing these mobile app needs to a service provider so we could focus on the backend and other services.

SOLUTION

What was the scope of their involvement?

We provided wireframes for the app to be built. We wanted to build natively, but Sinergia suggested a cross-platform app, which would allow them and us to save a lot of time with development. We still insisted on a native version, but they came up with a cross-platform prototype within a few days based on our wireframes. We were quite impressed with its performance, and it alleviated many of the concerns we had over such an approach.

We were under the impression that only native code could have optimal performance, but given that most of the services were being rendered through the RESTful API, there wasn’t much native work to be done, which is why Sinergia proposed the cross-platform approach to begin with. We gave them a green light, and they delivered an initial version of what we were asking for within three months.

Although we had internally-designed wireframes, we did not have a full design for the app. Those were just some plain screens, being that it was an internal app, and we weren’t very concerned about its design. Sinergia came up with an interesting UI and UX, and we were satisfied with their offering.

Sinergia didn’t conduct interviews with our members. Tom, their CTO, was one of the UI people who worked closely with us, as the architect. He interacted with my team and me, so we were the ones who provided inputs around the user experience. He got back to us every weekend and showed us some of the screens the team came up with. We took those back, presented them to our own managers, and got back to Sinergia the next week.

What is the team dynamic?

Every Friday, we received a sample of the improvements they’d done in terms of designs, screens, and UX. We provided reviews of the work, and got back to Sinergia the next Tuesday.

How did you come to work with Sinergia Labs?

We researched a couple of groups, and Sinergia seemed to be a good fit for our budget. We looked at mostly Indian vendors since they provide good rates. We were not comfortable with working with a large organization given the costs involved; we did not have a large budget, so we had to look for a cheaper vendor. We met Derrick, their CEO, through a reference, and pushed our wireframes to his company. We were impressed with the designs provided by Sinergia. They have a good team and gave us a convincing result, which we had never thought of. They were also very agile, delivering the work within three days.

How much have you invested with them?

The cost of the project was between $75,000–$100,000, not including our ongoing maintenance contract.

What is the status of this engagement?

We started working with Sinergia in 2016. The project was completed within eight months. We still have a maintenance contract in place for bug fixes and minor changes.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app has been launched. We gather feedback from employees and go back to Sinergia for any fixes. It’s still early for us to comment on the app’s success since not everyone has on boarded the app. So far, the app is doing pretty well. We have 800–1,000 internal users who are happy with the UI, the color schemes and the responsiveness of the pages. There were a couple of crashes during the initial releases of the Android app, but they were manageable; it was to be expected, and Sinergia made the necessary fixes. It’s pretty stable now. The iOS version has performed very well. There is a rigorous process for reviewing code and approving an app on that platform. All in all, the package offered by their team was very good.

Most of our employees travel around the globe, so this is a use case we’ve historically had trouble with. While traveling, they may have to rebook things, modify travel dates, and so on. With the mobile app, people can enter their expenses on the fly. It has created a good impact, and many of our members have been happy with the results. Employees can request leave, apply for reimbursements of flight and hotel costs, and scan receipts through the app. Any HR request can be done through the app, and users receive approvals or refusals. The existing system had these functionalities, so the mobile app is a mirror of it.

How did Sinergia Labs perform from a project management standpoint?

We had to push the end delivery by one month, after making a few unexpected changes. The app saw a beta release by the end of October 2016, followed by internal reviews from the managers of our organization. This led to a couple of changes and more development time.

We received monthly reports and weekly updates on the fixes and improvements being made along with a small build for us to evaluate. Sinergia was professional in this sense. Tom was always in touch with us and proactively sought out feedback from us. He was always interested in understanding our thought process about the project at each and every stage. Apart from the one-month delay, everything was good.

We communicated via Skype, phone, and email. Sinergia’s team was comfortable with Skype, which is where most of our chats took place. If there was an issue, we would discuss it over the phone, but this didn’t occur frequently.

What did you find most impressive about them?

They are good in terms of UI and UX and produce interesting designs.

Are there any areas they could improve?

Tom was available for us at all times, but, for cases when he was on leave or traveling for business, there were only a few other people whom we could get in touch with. Having more people serve as backup contacts in case the main ones aren’t there would be an improvement.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The delay occurred in part because of our own lack of proactive communication.
  • 5.0 Cost
    Value / within estimates
    They were proactive in giving us good designs, which we hadn’t expected.
  • 4.0 Quality
    Service & deliverables
    We’ve had to fix a few bugs and make minor improvements. Sinergia is good, but there were additional iterations to make.
  • 5.0 NPS
    Willing to refer

Enterprise Mobile App Dev for Semiconductor Tool Manufacturer

"They have very clear communication, and leave a footprint of confidence behind them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
$50,000 to $199,999
 
Jun. - Dec. 2016
Project summary: 

Sinergia developed the UI and UX for an Android, iOS, and desktop compatible EDI app for use by a semiconductor tool manufacturer.

The Reviewer
 
10,001 + Employees
 
Europe
Manager for Infrastructure, Semiconductor Tool Manufacturer
 
Verified
The Review
Feedback summary: 

Sinergia took the time to learn about the business and remained reliable throughout the process. With effective communication, they managed to capture the business within the design of an impressive application.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a semiconductor tool manufacturer, and we provide very complex lithographic tools for many high-tech companies. I’m the project manager for infrastructures within the company, and we do business with different clients in the technology industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sinergia?

We had a lot of issues communicating with customers. It was always a challenge making sure all the technical experts were synchronized with development, engineering, our team, and the customers. The emails and the problem descriptions were standard, and we were trying to unify all of this information.. That was a big challenge, because customers cannot wait for us to come up with a good solution. Every hour of lost production cost $40,000 for them, so we’re talking about serious money.

SOLUTION

What was the scope of their involvement?

The challenge is to coordinate all information very quickly in all different time zones. People might be sleeping on one side of the world, but we have a problem in exactly the opposite place. We had to come up with a clear requirement to an outside company, and it was very difficult because most of the people do not understand our business. There are only three players in this business, and only we know how to play the game.

We had certain requirements, and we made a framework for them. We wanted an enterprise grade mobile solution to be implemented. The good thing that I really liked was that even though they did more work in our kind of business, they clearly captured the requirements, and they came up with really interesting questions that we never thought to ask. They were thinking from a completely different angle, and that’s what we liked. The best part, which we were not expecting them to do, was to help us sharpen the requirements before they even started the work.

We thought the project would be small, but it really blew up in a good way. The good thing is they worked together with us the entire time. To understand the whole problem, they literally were allowed to speak to our customers and our logistics chain. Then, they tried to translate all the requirements into a real implementation plan, and they did it very professionally in my opinion. It was really interesting to work with them, and if I had a chance, I would definitely do it again.

Each of our tools are worth about 10s of millions. Some customers will have around, 25 of these tools, which run in parallel with other tools. If there is a problem with one or two tools, the whole production line is down. When the tool is down in our head office, we will know after 24-48 hours, depending if it’s over the weekend. They’re losing around 10s of thousands of Euros per hour. It starts with a diagnosis of the problem using a tool that captures the information immediately, including the specific number for the tool and the particular partner. This immediately brings our com team, D&E, and logistics into the application, and escalation occurs thereafter. The good thing is that customers can see the status of the tool and when someone is working on it, even from the other side of the world. This tool is capturing data to show how much time logistics is taking to fix the information, and this is all running in the background. After one month, we may have 20 escalations, and just by one click of a button, we get all the analytic data. The app is for Android, iOS, and desktop. Sinergia developed the design and developed the code.

How did you come to work with Sinergia?

Sinergia was hired by another company who worked with us, and was responsible for finding a good candidate for our problems. We don’t work directly with Sinergia in terms of the contract, because we have very specific vendors that subcontract. The criteria for choosing Sinergia was based on reliability, availability, and quality. We don’t want a tool that’s inoperable.

How much have you invested with Sinergia?

The initial budget was around $50,000, and it went up to just below $100,000.

What is the status of this engagement?

We started in June 2016, and the product was completed in December 2016.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Part of this application is available to the customer, and Sinergia communicated with them, as well as us, excellently. The application interfaces were really good and had a very original design. People say by just looking at the app, that they can tell it’s ours. They captured our brand very well.

How did Sinergia perform from a project management standpoint?

Initially, we had some hiccups, but looking back, I’m not worried about it because companies like this will always have difficulty understanding our business. How they managed to pull the whole thing together was really appreciated. They made the potential financial overrun at the very beginning very clear because our estimations were wrong. We are not in the business of mobile applications, but they met our expectations very well. After starting the project, they managed it amazingly and always had reviews on progress. Every two weeks they would send a report, and every month we had a meeting over Skype. They also visited us a several times during the initial phase.

What did you find most impressive about Sinergia?

They are really professional, and a very good team to work with. They have very clear communication, and leave a footprint of confidence behind them.

Are there any areas Sinergia could improve?

Initially we had some hiccups, but I think it’s because they were learning about our business, which they did. I think they will continue at a good level in the future. Our company is really high stakes, a multi-billion company, and that was probably something they’d never worked with before.

5.0
Overall Score It was a real pleasure to work with Sinergia, and if I get an opportunity directly, I will definitely work with them again. I already recommended them to a few people and they are happy to consider working with them for coming applications.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re completely reliable in their timing. I never had a problem.
  • 5.0 Cost
    Value / within estimates
    Without this tool, we wouldn’t be solving our problems that we’ve been having for the last four or five years. The quality is definitely worth the cost.
  • 5.0 Quality
    Service & deliverables
    There is no doubt about the end product. We are using it, and we don’t have any bugs. There is always someone there, and even after, service is really good.
  • 4.0 NPS
    Willing to refer
    To our confidential vendors, I would definitely recommend them. But, I would not recommend them to our competitors, because we want to win.

Application Dev Support for IT and Security Solutions Company

"I appreciated their design capabilities and was impressed by their previous work."

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
May - Oct. 2016
Project summary: 

SINERGIA created a client-onboarding mobile CRM solution to support sales consultants in the field, providing full-scale native development for iOS. They will start working on an Android version shortly. 

The Reviewer
 
1-10 Employees
 
Dubai, United Arab Emirates
Cherry Cherian
Sales Manager, Prime CTS
 
Verified
The Review
Feedback summary: 

The current product demonstrates reliable performance and an engaging design, attracting positive feedback from third-party users. SINERGIA’s responsive communication, helpful suggestions, and eagerness to meet expectations contributed to a successful partnership. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a sales manager for Prime CTS, which focuses on the banking, finance, and insurance sector. We’re based in Dubai and deal with core banking services and applications on behalf of clients. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SINERGIA?

One of our clients came to us with requirements for an application, so we went to SINERGIA for assistance. They’ve been our vendor for building mobile applications. 

SOLUTION

What was the scope of their involvement?

SINERGIA supported the product life of a mobile application that we built for an insurance company. It’s a client-onboarding CRM designed to bring in more business by supporting sales consultants in the field. They can enter client details like age, monthly income, and existing bank status, and the application will generate a list of compatible policies.

Our client is using the Salesforce CRM, with which we had to integrate. SINERGIA built a native iOS application to do this. We are planning to build an Android version.

How did you come to work with SINERGIA?

We approached them through a reference from several friends and colleagues. I reviewed the applications they’d developed for other clients and found them attractive and eye-catching. Our client was also impressed with SINERGIA’s work.

How much have you invested with SINERGIA?

The cost of their work was around $34,000.

What is the status of this engagement?

We started working with SINERGIA in May 2016. The project ended in October.  

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The application performs smoothly, never slows down, and is generally stable. I don’t have any statistics for the app, but the client was satisfied with the results and service. SINERGIA has continued to provide support if any issues arise. They met our expectations, which is why we’ve kept them as a vendor.

How did SINERGIA perform from a project management standpoint?

They assigned a few lead developers for the project, with whom we could communicate easily. They contributed with good ideas and attractive designs for the project. We used Skype for communication, and they were responsive overall.

What did you find most impressive about SINERGIA?

I appreciated their design capabilities and was impressed by their previous work.

Are there any areas SINERGIA could improve?

They need to hire more on-site developers in UAE. We’ve had to coordinate everything through Skype so far. 

4.0
Overall Score We’ve had a good experience working with SINERGIA, and we’re planning to build a new application together.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer
    I have referred them to friends and colleagues.