Can you share any information that demonstrates the impact that this project has had on your business?
We were astounded by the depth and speed of SimbirSoft’s integration into our business and development process; in a matter of days, they became a part of our team. SKB Lab and the SimbirSoft team did an excellent job creating a new online banking platform for SKB Bank, SKB-Online. According to the 2017 Markswebb Rank & Report study, this project ranked 4th on the lists of Best Russian Internet Banking and Business Mobile Banking for Micro-Business.
How was project management arranged and how effective was it?
Their project layout included very measurable timelines for execution; for every milestone, they reported completion, waited for approval, and then moved forward. The process remained consistent with each change, which was helpful, because we were developing our project day-to-day according to the client’s needs and ideas in real time. Communication is always good, and we rarely have misunderstandings; our best practice was daily call meetings, during which we discussed ideas, solutions, and problems. They respond to our requests and meet our demands regardless of the circumstances.
Micromanagement is outdated, and management now is about quality and delivery, so rather than monitor the development process in detail or request in-depth explanations of task completions, we motivate them. Because every specialist we worked with demonstrated a high level of expertise and responsibility, all we did was set tasks and check their progress; SimbirSoft did the rest. They are receptive to feedback, involved in all of our discussions, and understand what needs to be done.
What did you find most impressive about this company?
I think the key to SimbirSoft's success is the people they employ. They approach projects from a business perspective, make time to figure out everything, and ensure they have a good grasp on project intent before actually executing. We were pleasantly surprised by the quality, service, and timeframe. We are glad to have found a partner who offers us full-spectrum, complex technical expertise. Unlike other companies, SimbirSoft is competent and adaptable to our business requirements, providing us with unique financial technology expertise and necessary resources. We have worked with other companies, but were completely disappointed in the quality and timeframes. SimbirSoft is the only partner we trust, and we consider them an extension of our staff.
Are there any areas where they can improve?
We could meet more often if the team was closer to our office in Ekaterinburg.