Top Product, Technology, & Venture Design Firm

GOLD VERIFIED

Sidebench is an award-winning strategy, design, and development consultancy based in Los Angeles. We cater to innovative enterprise companies and top new ventures seeking product strategy, bringing them the strategic value of enterprise-level management consulting, the technical chops of systems integration consulting, combined with the UX-first approach of one of the best digital product teams in the world.

 

  • Clutch 2018 #1 LA Custom Software Developers, 2018 #1 LA Mobile App Developer, Clutch 2019 Global Leaders Awards in Mobile App Development & Software Development, 2018-2020 Top 100 Global B2B Firms

  • GoodFirms 2020 Top LA Mobile App Development Companies, Top Software Development Companies, Top Web Design Companies

  • Inc. 5000 Fastest Growing Company 2017 - 2019

  • Entrepreneur 360 Best Companies List 2017 - 2019
  • Forbes 30 Under 30 2017
 
$50,000+
 
$150 - $199 / hr
 
50 - 249
 Founded
2012
Show all +
Santa Monica, CA
headquarters
  • 2912 Colorado Ave
    Santa Monica, CA 90404
    United States

Portfolio

Key clients: 
Microsoft Corporation, Facebook, Instagram, Red Bull, Sony Pictures, Andreessen Horowitz, NBCUniversal, Imagine Entertainment, Legendary Entertainment, United Talent Agency, Oakley, Pabst Blue Ribbon, Accel Partners, Lightspeed VC, Pressed Juicery, American Heart Association, Los Angeles County, Children's Hospital Los Angeles, UCSF Clinical Innovation Center, Cedars-Sinai, and many more.
Red Bull Music Doorman Image

Red Bull Music Doorman

Red Bull Music focuses on highlighting musicians and artists while empowering their consumers to push culture forward. Sidebench empowered Red Bull Music to better cater their events to attendees by developing the Doorman app. The Doorman app serves as a single channel for all Red Bull Music events to check in fans and receive analytics on event attendance to better inform their event experiences.

Red Bull Artist Relationship Management Platform Image

Red Bull Artist Relationship Management Platform

Red Bull works with thousands of artists through long-standing music initiatives such as the Red Bull Music Academy and Sound Select. To better manage relationships with artists and uncover new opportunities, Sidebench developed a custom CRM platform from the ground up.

Red Bull Artist Evaluation Platform Image

Red Bull Artist Evaluation Platform

With Red Bull Music focusing on finding local, emerging artists, a challenge emerged regarding selecting the right artists and maintaining fan favorites. Sidebench rebuilt their Artist Evaluation App to ensure the tool builds strong emotional connections with event attendees.

United Talent Agency Image

United Talent Agency

United Talent Agency is a leading talent agency representing artists and entertainment professionals. Sidebench expanded United Talent Agency’s offerings by strategizing for the design and development of an asynchronous video messaging app that could span and connect generations.

Loot Crate Image

Loot Crate

Loot Crate is a subscription box service focused on the gaming community. Sidebench helped increase Average Order Value and subscriber retention by implementing a full-service loyalty and rewards program, while also redesigning and developing their e-commerce landing pages.

American Heart Association Image

American Heart Association

American Heart Association’s Innovation Group wanted to give patients more power to manage their health journeys. In order to give patients easier access to resources, Sidebench translated AHA’s guidelines and content into actionable care plans that can be delivered through mobile platforms.

Imagine Entertainment Image

Imagine Entertainment

Imagine Impact is an entertainment accelerator within Imagine Entertainment. Sidebench designed and developed a barrier-breaking app that directly connects screenwriters with interested script buyers. Since Imagine makes revenue from each script sold, the marketplace platform enables increased script sales through an improved user and buyer experience.

Microsoft Image

Microsoft

Microsoft Tech for Social Impact (TSI) is a business unit within Microsoft Philanthropies helping nonprofit organizations reach their goals through cloud technology. In order to reduce the euthanasia rate of companion animals and save the lives of animals across the Washington shelter system, Sidebench built the concept for an Animal Shelter Management application.

NBCUniversal Image

NBCUniversal

NBCUniversal needed a platform to distribute digital content and assets to syndicates, distribution partners, and location stations worldwide. Significantly reducing the time required for asset management, Sidebench built a B2B digital asset marketplace that consolidated 4 distinct interfaces into a single platform and optimized checkout and download workflows.

Pressed Juicery Image

Pressed Juicery

Pressed Juicery is a cold-pressed juice and wellness trendsetter in California. Sidebench helped scale Pressed Juicery and grow their annual revenue by 200+% by developing a comprehensive e-commerce strategy and designing a scalable consumer-facing mobile application

UCSF Clinical Innovation Center Image

UCSF Clinical Innovation Center

The Clinical Innovation Center (CIC) is tasked to develop the infrastructure and internal capacity to accelerate innovations that solve critical delivery system problems at UCSF Health. To assist large device manufacturers with improving their health device development process, Sidebench developed user journey maps that delved into how receptive stroke patients will be to using technology to aid their recovery.

Red Bull Photo Booth App Image

Red Bull Photo Booth App

Red Bull hosts nearly 1500 events each year. To produce a photo booth experience at those events, they were using multiple vendors. Working with various entities at different events around the world was costly, inefficient, and not internationally scalable for a global, enterprise brand. Sidebench set out to help Red Bull build their own photo booth technology.

Oakley Lens Guide

The Lens Guide showcases all available lenses by sport, color and it debuted Oakley's Prizm technology. Despite initially being limited by their in-house resources and outdated technology stack, Sidebench was able to get their new platform to market with an 81% increase in their load times across desktop and mobile.

Inland Empire Healthcare Image

Inland Empire Healthcare

While Medi-Cal and Medicare health plans are government funded, Inland Empire Health Plan (IEHP) strives to offer premium services to its subscribers that are comparable to high-end health plans. To help elevate their service offerings to fit IEHP’s high standards for patient care, and to ultimately empower patients to be proactive about their health, IEHP decided to work with SIdebench to build a bilingual mobile app that

gives members access to prescriptions, authorizations, claims, lab results and more.
LA County Foster Care  Image

LA County Foster Care

The Department of Child Services in Los Angeles, California spends 2 million hours a year arranging 4 million hours of Foster Child visits. They partnered with Sidebench to develop an MVP platform from which they could improve their process into the future. This new platform, called Time2Connect, is expected to save over 500,000 hours/year, allowing social workers to dedicate more time and energy to result-driven outcomes such

as reunification of foster children with their biological parents.
Sony Entertainment Image

Sony Entertainment

Reviving a beloved film franchise is never an easy task, so when Sony decided to reboot Ghostbusters in 2016, they wanted to think outside of the box. They worked with Sidebench to leverage the new Playstation VR platform by creating and distributing a new Ghostbusters game to promote the movie alongside an emerging Virtual Reality platform.

Children's Hospital Los Angeles Image

Children's Hospital Los Angeles

The Children's Hospital of Los Angeles, a top ranking children's hospital in the US, set out to understand what variables prevented parent's from pursuing follow up care after their child is discharged from the Neonatal Intensive Care Unit (NICU).

Gamevice Companion App Image

Gamevice Companion App

The Gamevice team recognized a need for users to be able to search for Gamevice compatible games in a centralized location. With a companion app, Gamevice would have the potential to disrupt the portable gaming market, scale their product, and provide flexible options to the gaming community beyond Nintendo.

nOCD Mobile App Image

nOCD Mobile App

nOCD is a revolutionary mobile application in the mental health space that helps patients record objective data in between their regularly scheduled sessions with their therapists. The barriers to entry in understanding a complicated health topic like OCD treatment made for a difficult user experience in the first version of the nOCD app. It became Sidebench's mission to make this first-of-a-kind mobile app into a tool that was

as accessible as it was helpful.
Oakley Len's Guide Image

Oakley Len's Guide

The Lens Guide showcases all available lenses by sport, color and it debuted Oakley's Prizm technology. Despite initially being limited by their in-house resources and outdated technology stack, Sidebench was able to get their new platform to market with an 81% increase in their load times across desktop and mobile.

Manifest Mobile Health Solution Image

Manifest Mobile Health Solution

Manifest is a health and fitness platform, designed using exercise and behavioral science to drive real, sustainable results. Sidebench designed a streamlined portal and an additional app for facilitators, along with a more engaging app for participants to connect and interact on a personal basis with their trainer.

Reviews

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Frontend Digital Platform Dev for Family Services Provider

“They’re professional, comprehensive, prompt, and they deliver amazing work.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Dec. 2017 - Ongoing
Project summary: 

Sidebench is developing the frontend of a scheduling app with multiple user paths and file-storing features. They recently built design models and produced a promotional video to raise funds for the platform. 

The Reviewer
 
1,001-5,000 Employees
 
Los Angeles, California
Genie Chough
Assistant Deputy Director, Los Angeles County DCFS
 
Verified
The Review
Feedback summary: 

Sidebench’s captivating promotional video has elevated the straightforward web app into a highly anticipated business tool. With meticulous planning and years of expertise, their team is reaching exhaustive milestones at a rapid pace. Despite their inflexible scope, they generate pleasing results.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the assistant deputy director at the L.A. County’s Department of Children and Family Services, the largest child protective services agency in the U.S. As a member of the 12-person executive team, I advise the director on public affairs, government relations, and program management.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

As a part of our efforts to build healthy relationships between the 34,000 children that we serve and their parents, we spend 2 million hours each year on coordinating 4 million hours of visitation. We hoped to resolve this administrative burden with technology.

SOLUTION

What was the scope of their involvement?

Sidebench was tasked with developing a single platform that encompassed the distinct needs of our 20 regional offices. We also needed them to produce a promotional video to get approval and funding from our stakeholders. They identified our different business models and built replicas of the frontend’s design and functionality.

The app has unique user paths for the three profile types, which are the requestor, the coordinator, and the monitor. A requestor summons a coordinator to schedule visitation hours, and the monitor is sent an alert. External parties can receive texts and respond with a confirmation or cancellation. Icons are used to track the status so that all parties are informed throughout the entire process. Court documents and case files can also be stored on the app. Sidebench is currently working with our information systems department on front- and backend integration.

What is the team composition?

The assigned project manager serves as our main point of contact, but we also interact with the tech lead and the strategic partner. They also have an in-house counsel who helps us navigate the contract, while their founder and CEO assists with our efforts to engage partners and funders.

How did you come to work with Sidebench?

We were introduced to them through a connection that we made at a tech conference. After reviewing their work, we decided that they would be the perfect fit.

How much have you invested with them?

The upfront design cost about $70,000. We plan to spend close to $375,000 for the second half of the project.

What is the status of this engagement?

They have been working with us since December 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We recently presented their promotional video at a conference, and all of the social workers in attendance were moved to tears; everyone in the industry is excited for the time-reducing tool to be released. 

How did Sidebench perform from a project management standpoint?

The assigned project manager is highly proactive, so we’re able to assume a laissez-faire approach. They always meet the milestones that they mapped out at the beginning of the project, but we still hold weekly calls to track their progress.

What did you find most impressive about them?

They’re professional, comprehensive, prompt, and they deliver amazing work. 

Are there any areas they could improve?

We understand that adhering to the contract protects their bottom line, but a more flexible scope would be beneficial from a clients’ needs perspective.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Design Strategy & Workshop for Healthcare Grants Foundation

“Their insight is strong, and they’re great to work with.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2018 - Ongoing
Project summary: 

Sidebench supports a foundation that promotes accessible healthcare to adults with disabilities. Their insight creates better connections with health tech designers and developers through a series of workshops.

The Reviewer
 
1-10 Employees
 
Palo Alto, California
Executive Director, WITH Foundation
 
Verified
The Review
Feedback summary: 

The first workshop reached about 20 developers, and a symposium and beta testing initiative aim to attract at least twice as many participants. Sidebench was willing to work outside their normal scope for this project, and they took time to learn about the community.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a private foundation that promotes comprehensive and accessible healthcare for adults with intellectual and developmental disabilities. We are a national grant maker that primarily issues grants which promote comprehensive models of service, cultural competency trainings, and supported decision-making within healthcare settings.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

Our headquarters are in Silicon Valley, so we see a lot of new digital health developments and technology releases. We want to be sure the disability community is included in the development of these new technologies. Our digital health initiative seeks to include the perspectives and experiences of adults with intellectual and developmental disabilities.

SOLUTION

What was the scope of their involvement?

Sidebench joined our digital health initiative for our Universal Design workshop, which allowed adults with developmental disabilities to give feedback to designers and developers. The workshop was a success, so we’re expanding it to a symposium and a project we’re calling Beta Day. The hope is to reach a broad array of representatives from tech companies and support them in beta testing their products with adults with intellectual and developmental disabilities. 

Our needs are unique among Sidebench’s clients, as they’re not developing technology for us. They provide insight into the way designers and developers think and are ultimately responsible for creating the educational components of the workshop. We want to make sure we speak to the tech community in the best way possible, so Sidebench delivers more content and better outreach. Their insight is strong, and they’re great to work with.

What is the team composition?

We currently primary work with Ben Nguyen (Director of Sidebench Health, Sidebench), Nina Ho (Product Manager, Sidebench), and two other members of their team. Lindsay Garet (Product Manager, Sidebench) was also very helpful to us during with the first workshop. 

How did you come to work with Sidebench?

We initially found them through a contact at USC. We worked with USC on a digital health project, and he introduced us to Sidebench. Since then, he’s been our main contact throughout this iteration.

How much have you invested with them?

In total, we’ve spent a little over $80,000, or around $40,000 for each workshop or symposium.

What is the status of this engagement?

Planning for the Universal Design pilot program started in January 2018. That workshop occurred in March 2018. We then started working on the Symposium and Beta Day in July 2018. Both events will be at the end of November 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We measure the impact in one tangible way, namely how many companies or individuals in the tech space attend the workshop or symposium. The initial pilot program was going to be small, but we were very impressed by the number of designers and developers that participated. We were also pleased by the amount of feedback we received. For the upcoming symposium, we hope to ramp up the pilot program­—which had 18–20 participants–and make it larger. Ultimately, we hope for around 50 participants.

How did Sidebench perform from a project management standpoint?

Our primary communication channel is email, but we also speak on the phone every two weeks. They’re one of the most responsive companies I’ve ever worked with.

What did you find most impressive about them?

I’m impressed by their flexibility and speed. Disability inclusivity wasn’t really a part of their scope when we began conversations about our digital health initiatives, but they’ve come a long way to understand the community and stakeholders we serve. They’re very open to our needs and have a broadminded approach.

Are there any areas they could improve?

We don’t have any negative feedback at this time, but, since our partnership is ongoing, we may have more critical feedback at a later time.

5.0
Overall Score We're very happy with their services and the partnership.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They typically stay within the range we provide.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We already recommend them.

Dev of Software Database for Venture Capital Firm

"Sidebench's data tool is one of the few platforms that we've adopted into our daily work routine."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July 2017 - Ongoing
Project summary: 

Sidebench designed a business intelligence (BI) tool that aggregates information from internal and external data sources.

The Reviewer
 
201-500 Employees
 
San Francisco Bay Area
CIO, VC Firm
 
Verified
The Review
Feedback summary: 

Although it’s too early to measure the ROI, the highly adopted tool is already making a significant impact on business. Sidebench was flexible with their scheduling but firm with their determination to produce high-quality results.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CIO of a venture capital firm that invests in early-stage tech startups. My role includes overseeing the internal IT and providing consulting services for clients within our portfolios.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

We needed to find a more professional way to present business data to our stakeholders, so we decided to develop a BI solution.

SOLUTION

What was the scope of their involvement?

The scope that we provided wasn’t clearly designed, so Sidebench produced a few product concepts for us. After a series of back-and-forth discussions, they moved on to develop a robust data aggregation platform with a sophisticated UI. The tool pulls internal and external data from Salesforce, Crunchbase, PitchBook, and other sources. We’re currently planning to build another aggregation tool that helps us mine the web for new talent in the tech industry.

What is the team composition?

We frequently corresponded with their partner and CEO Kevin Yamazaki, but their business analyst Chase Adams was our main point of contact.

How did you come to work with Sidebench?

We discovered them through an internal referral. Of all the companies that we reached out to, Sidebench had the most professional presentation.

How much have you invested with them?

We’ve spent $100,000 with them so far.

What is the status of this engagement?

Development began in July 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're often introduced to innovative technology, but Sidebench's data tool is one of the few platforms that we've adopted into our daily work routine.

How did Sidebench perform from a project management standpoint?

Their team had an unwavering amount of determination to achieve the project’s goals. Hoping to make a good first impression, they originally proposed a very time-consuming scope of work; fortunately, they were able to adjust the schedule with a more immediate launch date. Sidebench was very responsive to our needs and kept us updated with their progress via online tools like Smartsheet.

What did you find most impressive about them?

While other companies pitched their services from a sales perspective, Sidebench used their engineering expertise to explain how their services could resolve our issues.

Are there any areas they could improve?

Their pricing isn’t very clear, which caused a sticker shock when we received the first invoice.

Do you have any advice for potential customers?

It’s always helpful to test compatibility before solidifying a partnership; research the company’s philosophy and past work to determine if they’d be a good fit.

5.0
Overall Score Sidebench is an amazing company to work with.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always stayed true to the project timeline and produced deliverables on schedule.
  • 4.0 Cost
    Value / within estimates
    If their fees were more transparent, it would be easier to see how their costs align with their services.
  • 5.0 Quality
    Service & deliverables
    Their attention to detail is incredible.
  • 5.0 NPS
    Willing to refer

Web App Design & Dev for Venture Capital Firm

“They're very hands-on, reliable, and thoughtful. … We had a great experience.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2014 - Apr. 2016
Project summary: 

Sidebench designed and developed three web applications to facilitate interactions between networks of clients. The apps are mobile responsive and integrate with Google and Bing.

The Reviewer
 
51-200 Employees
 
Menlo Park, California
Former Partner, Executive Talent, Venture Capital Firm
 
Verified
The Review
Feedback summary: 

Exceeding all expectations, Sidebench produced a high-quality product on time and on budget. Proactive in their recommendations and creative, they have their clients’ best interests in mind, while their expertise and ability to guide the process makes them a reliable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

At the time of the project, I worked at a venture capital firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

We were building various technology platforms to help us manage our network of clients and our interactions with the network. We only had Salesforce administrators in-house, so we were looking for a company to create a business application and handle all of our custom integrations.

SOLUTION

What was the scope of their involvement?

They managed the entire process from designing to prototyping the product. Using node.js, HTML5, and other technology, they built a desktop application that was also mobile responsive. They automated a lot of functions on the backend and made it possible for us to capture data from the users and improve communication. Also, they integrated the app with Google and Bing. In total, they built three applications for us: one internal and two external facing apps.

They explained to me how InVision works and walked me through the entire process. They're good listeners and did an excellent job bringing my ideas to life. In addition, they performed product testing and continue to maintain the applications.

What is the team composition?

We worked with a product manager, a designer, and a number of engineers.

How did you come to work with them?

They're proactive in making recommendations and offer a strategic value rather than just execution. They're honest and efficient when it comes to thinking about business problems and marketing. In addition, we liked their design ideas and cost estimates, so we decided they were the right fit. 

How much have you invested with them?

We spent about $200,000. The first product they developed cost $30,000 and the second one was about $75,000. Our large software development project was close to $100,000, which was a great value for the size of the project.

What is the status of this engagement?

We started working with them in April 2014 and the project was completed in April 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They've produced very high-quality products, making our job easier. It was as if they read our mind and then delivered exactly what we needed. With their help, we were able to hit our KPIs quicker.

How did they perform from a project management standpoint?

They're very hands-on, reliable, and thoughtful. They were always on time or they gave us detailed reasons as to why they had to change the timelines. We used Basecamp to keep track of the project.

What did you find most impressive about them?

They're smart, professional, and understand their clients. Some agencies are either very creative or good at implementation, but Sidebench is a perfect combination of both. They're innovative when it comes to business models, and at the same time, they're always looking out for their clients' best interests. Their primary focus is not on making money, which is why their clients end up with better products than they had expected.

Are there any areas they could improve?

No. I never had any issues with them.

Do you have any advice for potential customers?

Be clear at the beginning about whether you need help generating ideas or you already know what you're developing. Those will be two different processes. If you know what you're developing, they can execute on it. If you're not sure about the product, they can help you define your vision and then bring it to life.

5.0
Overall Score We had a great experience.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met their deadlines.
  • 5.0 Cost
    Value / within estimates
    They could even raise their prices and it'd still be worth it.
  • 5.0 Quality
    Service & deliverables
    Everything was very high-quality.
  • 5.0 NPS
    Willing to refer
    I've already recommended them to many people.

Mobile App Dev for Health Insurance Company

“Since releasing Sidebench's app, we've seen about 90,000 installs and close to two million transactions per year.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2015 - Ongoing
Project summary: 

Sidebench developed iOS and Android mobile apps, managing the frontend, backend, and internal application integration. They continue to iterate and maintain the platforms.

The Reviewer
 
501-1,000 Employees
 
Los Angeles, California
Michael Deering
CIO, Inland Empire Health Plan
 
Verified
The Review
Feedback summary: 

The new apps increased member downloads from about 1,000 to 90,000. User transactions have significantly increased and the apps have received high ratings in app stores. Accessible, quick, and organized, their team continues to be a great partner to work with as the platforms evolve. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the chief information officer at Inland Empire Health Plan (IEHP), a safety net health plan with about 1.2 million members within the Inland Empire. Our services include Medicaid, Medicare, and HMO, so we work on the provider side as well as on member engagement and maintenance.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

We wanted to increase our member engagement and improve on how we communicate our services.

SOLUTION

What was the scope of their involvement?

Sidebench developed iOS and Android mobile apps, acting as a full development shop for us from concept to finished product. One app acts as a member portal, where users can check claims, see their prior claims and HMO authorizations, and communicate to our internal staff. Users can also access their ID through the app, make appointments, and choose or change their primary care physician (PCP). We plan to also include wellness functionality to the app in the near future.

They provided both frontend and backend development of the apps, integrating them into our internal applications. They've also helped map out a communications strategy around member engagement.

What is the team composition?

Most of my interaction is with the president of Sidebench and one of his senior account managers. Our team collaborates with their team of developers and project managers as well, so we've probably worked with a total of 15–20 people.

How did you come to work with Sidebench?

We went through an RFP process and gave a handful of developers six weeks to deliver a concept to us. Sidebench had the best presentation.

How much have you invested with them?

Over the last few years, we've spent in the range of $3–4 million.

What is the status of this engagement?

We've been working with them since 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Previously, our member portal was utilized by about 1,000 registered users annually. Since releasing Sidebench's app, we've seen about 90,000 installs and close to two million transactions per year. It's received an average user rating of at least four stars in app stores.

How did Sidebench perform from a project management standpoint?

We both run an agile shop, so their processes line up well with our in-house processes. As bugs come up, Sidebench's team is quick to fix them and make any iterations relatively quickly. We don't have any trouble reaching them and generally track projects and communication through Workfront, Slack, and Jira.

What did you find most impressive about them?

They can transform a simple idea or concept into a concrete deliverable in a short timeframe. They do all the research and hard work in between without us having to worry. They've made it easy to add to our roadmap as needed.

Are there any areas they could improve?

No. They continue to become more experienced in the healthcare industry, so that's an added bonus for us.

Do you have any advice for potential customers?

Look for a partner that's flexible and able to fill in the blanks when you need them filled them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Product Roadmap Dev for Medical Technology Solutions Startup

“They respond promptly to every request, they stick to the timeline, and they stayed within the limits of our budget.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2017 - Ongoing
Project summary: 

Sidebench provided business strategy and research services for a medical tech company looking to scale up. They performed an architectural review of existing software and devised marketing and growth plans.

The Reviewer
 
51-200 Employees
 
Los Angeles, California
Co-Founders, RobustForLife
 
Verified
The Review
Feedback summary: 

Sidebench’s expertise and attention to detail have helped connect investors to a developing product while avoiding unnecessary expenses. Their research has also helped refine product goals and narrow down intended user groups. They deliver products quickly and adapt well to budget constraints.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

John Armato: I’m a practicing physician specializing in internal medicine.

Ronald Ruby: I’m an endocrinologist.

JA: We’re the co-founders of RobustForLife, which is an early-stage business model that involves the use of a software to help prevent Type II diabetes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

JA: We’ve developed our own software and report-generating capability, which we’ve been sharing within a small medical community that focuses on the prevention of diabetes and its complications. Our challenge has been figuring out how to scale up our business and position ourselves in a way that can help us attract investors and new customers.

SOLUTION

What was the scope of their involvement?

JA: We brought in Sidebench to review the technical architecture underpinning our software, our server setup, and the way we’re linked to different hospitals and labs that provide data or services to us. Next, we asked them to build us a strategic roadmap and identify the steps we still need to take in order to grow our business and fully launch the software. They’ve also come up with marketing plans and consulted with us on website development and scalability. We tasked them with helping us plan how to move from a purely informational “brochure-style” site to a full patient platform when our service is totally up and running.

RR: They’ve finished the roadmap and some additional research tasks so far.

JA: We asked them to make a report on any FDA compliance issues we might run into, which they’ve delivered. Right now they’re nearly finished with the web design review.

What is the team composition?

JA: So far, we’ve worked with a production manager, a UX/UI designer, a business strategy consultant, and a web developer.

How did you come to work with Sidebench?

JA: A family member was a client of theirs and referred them to us. They also had previous experience working with healthcare-focused clients, so that appealed to us as well.

RR: One of the members of their team is actually a medical student, which made for an easy working relationship. If there were topics they weren’t familiar with regarding medicine or specific regulations, they were very efficient in connecting us to third-party sources who could answer those questions promptly and thoroughly.

How much have you invested with them?

JA: As of right now, we’ve probably spent around $35,000.

What is the status of this engagement?

RR: We started working with them in October 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

JA: Their architectural review allowed us to avoid spending money on a technical expansion we didn’t really need. The information they provided in our roadmap has helped us move forward in talks with our investors. We now have funding commitments for the next phase of our plan, which is a pilot project. They’ve also affected our strategic plan in terms of modifying the final product so it generates information more efficiently and focuses more specifically on two specific groups of end-users they helped us identify.

How did Sidebench perform from a project management standpoint?

JA: We usually meet twice per week. We found that transparency regarding expectations on both sides made the process run smoothly.

RR: In terms of communication, there’s a combination of in-person discussion, Skype calls, and online interaction. They were very easy to work with. They’re efficient and they outlined their costs and the total number of hours very carefully along each step in the process.

JA: We’ve worked with other vendors before and Sidebench’s level of service really distinguishes them. They respond promptly to every request, they’ve stuck to the timeline, and they stayed within the limits of our budget.

RR: We really didn’t think we could afford their services, but they’ve adjusted in order to accommodate us. They’re very thoughtful about how to proceed.

JA: They’ve been able to find creative ways to accomplish our goals within the confines that we have, which we appreciate.

What did you find most impressive about them?

JA: I don’t like investing money if it doesn’t get me where I need to go, so we were initially hesitant because of the cost. I’m glad we moved forward because they’ve delivered incredible value in return. Not only have they helped us work within the confines of our budget, they’ve also given us realistic feedback on how much money we should expect to spend as a new start-up.

And, the caliber of their employees is really impressive. We’ve worked with a lot of people over the years and Sidebench’s team stands out for their expertise, creativity, and flexibility.

RR: I’m impressed by their efficiency. If we have a meeting on a particular day, they’ll send out reminders in advance and be fully prepared by the time we talk.

Do you have any advice for potential customers?

RR: Listen to what your consultants say because they’re usually right. That can be difficult, especially in our line of work, because you’re used to assuming you have the answers, but their team will use its expertise to guide you down the right path.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    We really appreciate the value they’ve been able to deliver.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev & UI/UX Design for Media Conglomerate

“We really like the product. They gave us exactly what we were looking for and better.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. - May 2016
Project summary: 

Sidebench developed the UI/UX design of a new website to consolidate a larger online presence. They collaborated on mockups through several iterations and presented to executive-level staff for approval.

The Reviewer
 
10,000+ Employees
 
Los Angeles, California
VP, Global Media Operations, Media Company
 
Verified
The Review
Feedback summary: 

Communication was initially inconsistent but vastly improved over time. Through a cooperative approach, Sidebench took the time to understand the project’s true scope. They adhered to creative direction, but proactively made suggestions when necessary to ultimately improve the final product.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of global media operations for a media company. I oversee our company’s digital supply chain operation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

We were consolidating our marketing websites and needed their help designing a framework and UX that is cohesive with all our other sites.

SOLUTION

What was the scope of their involvement?

The first steps included giving them a demo of the existing systems we planned to retire and talking about our vision for the new framework. Then, we provided high-level design principles for them to follow. They interviewed us to fully understand the business process and dug deep into the existing systems and designs.

They came up with a few proposals on how the new site could flow and be structured. We collaborated to further refine the designs and they presented the proposal to our executive management staff. Once that was approved, they provided us with the detailed design mockups and components we needed to build the site. In total, they designed 10–15 pages of mockups that went through four rounds of iteration.

What is the team composition?

We interacted with an assigned project manager and an analyst, but there was probably a larger team doing a lot of work as well. Additionally, their CEO was heavily involved in crucial executive meetings.

How did you come to work with Sidebench?

They came through a recommendation from either an employee or contractor that I was working with. We had discussions with them to see if they could deliver the right scope of work. They demonstrated their portfolio and we found their approach valuable. Therefore, we decided to hire them.

How much have you invested with them?

We spent around $50,000–$100,000.

What is the status of this engagement?

We worked with them from January–May 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Hired designers often have their own ideas they want to impose on the given project. The people at Sidebench were very good about listening and understanding the journey we need to go through for a successful transition. They stayed consistent with our needs and principles, but also added some flair and creative ideas. That kind of innovative thinking led to a more polished product.

How did Sidebench perform from a project management standpoint?

The beginning of the project was a little shaky, but after a quick escalation, they got back on track. We’d communicate primarily through email but also had multiple meetings through WebEx. We had no issues with the budget and they completed the project within the expected timeline.

What did you find most impressive about them?

One area of the site didn't follow the specific themes that we were looking for, but they were asked by one of our executives to design it that way. They did an outstanding job of articulating some of the challenges with that theme and supported us in convincing the executive to move away from that direction. That’s impressive to see because most vendors just take orders and do exactly what you tell them. Sidebench had a good approach to pushing back and offering something above and beyond what we asked of them.

Are there any areas they could improve?

Management level personnel could’ve been more involved at the beginning of the project, rather than waiting for us to escalate. That’s a minor complaint and overall, I’m satisfied with the way they performed.

Do you have any advice for potential customers?

The ability of a company to understand our needs is extremely important. The listening aspect of a partnership is often undervalued. Looking at a company’s portfolio is standard practice, but it's vital for them to understand our vision and culture. Sidebench did an excellent job with that aspect and I’ve seen it lacking in other companies we’ve used.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were on time and within budget.
  • 5.0 Cost
    Value / within estimates
    The cost was reasonable and below what we expected.
  • 5.0 Quality
    Service & deliverables
    We really like the product. They gave us exactly what we were looking for and better.
  • 5.0 NPS
    Willing to refer

iOS Mobile App Dev & Design for Health & Fitness Program

“They have a really good pulse of current markets and strategies; they're a talented group of people.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
July 2017 - Ongoing
Project summary: 

After many concept workshops, Sidebench is developing a health and fitness app for iOS while providing the design work. The app is rife with content and features unique fitness evaluation capabilities.

The Reviewer
 
1-10 Employees
 
Portland, Oregon
Lauren Jenai
CEO, Manifest
 
Verified
The Review
Feedback summary: 

Sidebench blends practical development with innovative design principals. Internal and external feedback to app development has been positive. They complete project milestones by the planned schedule and deliver within budget. The team’s responsive and willing to engage in productive dialogue.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Manifest, a health and fitness program for people who aren’t already participating in health and fitness.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

Working with other firms, I had issues melding design with development and wanted to find a vendor who could collaborate effectively across those domains. I needed a cohesive team to create my company’s mobile app.

SOLUTION

What was the scope of their involvement?

I worked with two previous developers and had a version of the Manifest app complete. However, the focus changed and it had to be significantly updated. I had already spent a lot of money and it became apparent I’d have to hire a designer. I wasn’t comfortable moving forward with that plan and instead, hired Sidebench to redesign and develop the app from the ground up.

We’ve gone through workshops regarding the flow of the app and they’ve been very thorough in getting a full understanding of the concept before starting development. Now with a defined vision, they’re currently developing the app for iOS.

As a key feature, we have a proprietary formula for evaluating people's states as they begin the program and throughout the program. This ultimately yields an adherence score as a measure of success. Additionally, the app supports communication between our participants and facilitators. Another feature is that the app’s going to be extremely rich with video and written content compared to other fitness apps. Once completed, Sidebench will help me create a visual pitch presentation for pitch deck purposes.

What is the team composition?

I’ve worked with six members of their team including a project manager, development lead, design lead, and two supporting staff members. There’s also a business development manager. I assume there are more people involved with whom I didn’t interface.

How did you come to work with Sidebench?

Sidebench was referred to me by a trusted colleague. They felt like the right choice during the interview process. I appreciated some of their previous work and we had a great rapport, so I hired them.

How much have you invested with them?

I’ve spent about $370,000.

What is the status of this engagement?

We started working together in July 2017 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I have an internal team that works with Manifest and helps me gauge if the new design work is up to par. So far, everyone on the team is excited about what Sidebench is producing. Additionally, their business development manager introduced me to a contact who runs a health conference. That meeting led to us presenting Manifest at the conference and receiving a lot of outside validation of Sidebench’s work.

How did Sidebench perform from a project management standpoint?

I'm not good at sticking with budgets or schedules, but they do a fabulous job. We have weekly check-ins where they go over what they're working on and so far everything has been right on-time and within budget. We communicate via email and Google Hangouts.

What did you find most impressive about them?

They offer a thorough and organized process, but what’s truly notable is their creativity. Everyone’s input is extremely valuable and it helps keep me on-task. Communicating with developers is often frustrating, but that was never the case here. They're a young and exciting team with a fresh perspective. They have a really good pulse of current markets and strategies; they're a talented group of people.

Do you have any advice for potential customers?

Work with like-minded developers/designers that understand your concept and have enthusiasm for the project.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They set the schedule and consistently keep appointments.
  • 5.0 Cost
    Value / within estimates
    I’ve spent a lot of money, but I've gotten more value for it than I did working with previous companies.
  • 5.0 Quality
    Service & deliverables
    The work they’ve done is beautiful, unique, and exactly what I hoped for.
  • 5.0 NPS
    Willing to refer
    I’d recommend them to anybody looking for development or design.

UI/UX Re-Design for Online Healthcare Booking Platform

“They really understand healthcare and the design challenges within it.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. - Sept. 2017
Project summary: 

Sidebench provided UX/UI for an online booking engine in the healthcare sphere. Working within a highly regulated vertical, they built the new product through an iterative process.

The Reviewer
 
1-10 Employees
 
Los Angeles, California
Co-Founder, Online Booking Engine
 
Verified
The Review
Feedback summary: 

They delivered the product within two months and ahead of schedule. Their performance exceeded expectations and the app increased conversion rates. A project manager was readily available via phone or email.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the co-founder and COO of an online booking engine for substance abuse recovery treatment. We help match individuals to the appropriate facilities and level of care.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

We had a rudimentary web application that we wanted to take to the next level.

SOLUTION

What was the scope of their involvement?

They did UX/UI work for our web app, as well as some mobile design. The healthcare vertical is highly regulated, so we had to overcome some challenges from an aesthetic standpoint. They provided an initial comprehensive scope of work with all the features we wanted, followed by design builds for review. We gave feedback and made changes before landing on the final product.

What is the team composition?

They had two designers and a project manager.

How did you come to work with Sidebench?

We had a couple of local referrals. We started off with introductory calls and an in-house meeting with their team. I liked their clear, concise, and prompt communication style and their relevant body of work.

How much have you invested with them?

We invested about $20,000.

What is the status of this engagement?

The project went from August to September 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They came in ahead of schedule and increased our conversion rates in a portion of our funnel. The quality of their work went above and beyond our expectations.

How did Sidebench perform from a project management standpoint?

They were fantastic. Our project manager was always available by phone or email, even on weekends. We had a lot of back and forth on Zeppelin, where they delivered all the mockups.

What did you find most impressive about them?

They really understand healthcare and the design challenges within it.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Come up with the goals and deliverables you want, and do your due diligence before engaging an outside vendor.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Drone

“Sidebench shows a real passion for the project and … remains open-minded about changing requirements.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2016 - Aug. 2017
Project summary: 

Sidebench designed and built the first version of a unique drone companion app for iOS and Android. The team continues to make enhancements for future versions. They also assist with testing and distribution.

The Reviewer
 
1-10 Employees
 
Sydney, Australia
Head of Technology, IoT Company
 
Verified
The Review
Feedback summary: 

Test users praise the app’s intuitive and clean interface, which shows the quality of Sidebench’s work. The team’s passion for the project is palpable. Sidebench delivers solid results despite aggressive deadlines, changing requirements, and multiple time zones.   

The client submitted this review online.

BACKGROUND

Introduce your business and what you do there.

Our company works on developing and distributing consumer technology products for the U.S. and Australian markets. I’m responsible for the technical aspects of the products that are being developed.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidebench?

We needed to design and develop a new mobile app to accompany a selfie drone. It was a free app that customers could download once they purchased the drone. The app had to be simple to use and provide easy access to social media. Our target market was modern tech and selfie lovers, but even nondrone enthusiasts should be able to learn how to use the app easily. This app would be deployed on both Android and iOS for phones and tablets.

SOLUTION

What was the scope of their involvement?

They developed two apps for the Android and iOS platforms, with a heavy focus on the complete UX/UI [user experience/user interface] design to allow for the easy adoption of the product. Sidebench managed the full development and user testing process all the way up to deployment. They managed the upload of the app to the App Store and Google Play. This included controlling regional deployment.

The app connects to a drone and allows users to control the drone. Users can also do live streaming, download media files, and post them on social media. Key features include simple onboarding screens, a link to Wi-Fi settings from the main menu, and an intuitive flight interface. Users have access to the drone gallery. Through the app, they have the ability to download the camera roll and link to social media.

How did you come to work with Sidebench?

We looked at in-house resources, outsourced teams, and a local agency in Sydney. We picked Sidebench because they were reputable. They were recommended by our U.S. affiliate office for their strength in design and deployment. We were advised that Sidebench was capable of turning around work on very aggressive timelines, which was the biggest factor in choosing them.

What is the status of this engagement?

This has been an ongoing development, from the initial app release to periodical updates.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The drone has only recently been released, so there is currently little data available for the app. However, the soon-to-be-released upgraded flight interface has had a very positive response from our test users, who say that the app design is clean and simple. They find it easy to use and understand.

How did Sidebench perform from a project management standpoint?

We use Slack for daily communication and JIRA for more technical bug management. We have an aggressive timeline, with fortnightly sprints. For the first app release, they’ve successfully delivered despite incredibly tight deadlines.

Our largest challenge has been working with the hardware provider, who is based in China. This is a logistical nightmare since it involves three completely different time zones. Fortunately, Sidebench’s team is willing to work after business hours to allow better communication between all three groups.

What did you find most impressive about them?

Sidebench shows a real passion for the project and remains dedicated to the job. The team remains open-minded about changing requirements, making a great effort to satisfy these changes. Jay [Partner & Head of Product Innovation, Sidebench] and his team are great to liaise with. They make us feel comfortable and confident.

Are there any areas they could improve?

This is a new kindof project for Sidebench, especially dealing with a third-party backend solution that interfaces with hardware. The team has definitely learned a lot from this experience, as have we.

4.5
Overall Score It’s great to work with them. Their team has solid app design and development skills. I can only say positive things about them.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    The timelines are very aggressive, but Sidebench genuinely makes an effort to meet them. Any delays are quickly communicated so all parties are aware and can react accordingly.
  • 4.0 Cost
    Value / within estimates
    They’ve stayed within the agreed budget.
  • 4.5 Quality
    Service & deliverables
    The UX/UI design is clean, simple, and unique. It has not required a great number of revisions.
  • 5.0 NPS
    Willing to refer
    I would refer them to any company that wants to deploy a well-designed and well-built app, but lacks in-house resources.
Verification

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GOLD VERIFIED
Business Entity
Business Entity Name
SIDEBENCH STUDIOS LLC
Status
Active
Jurisdiction of Formation
Delaware
Id
6370456
Date of Formation
Apr 5, 2017
Last updated
Apr 22, 2018
Payment & Legal Filings
Bankruptcy
Yes
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last updated
Jul 19, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
31
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
March 18, 2020