What was the scope of their involvement?
The main focus was developing the iOS platforms. We developed and released 4 main modules, one of which includes digital forms and manuals which Siclo developed, as well as form builders and paper digitization for smartphones and tablets. We needed all the fields to be typed, including pictures, electronic signatures, and the capability for the workforce who would be using the solution to draw on the pictures themselves.
They helped us develop task management for the workforce on the ground in order to track certain activities. The backend assigns which people have to handle what task, and these tasks are integrated on the backend to display on mobile what each person is responsible for. We also developed a precision timing or time stamping functionality that allows the workforce to monitor and record their activities. This features allows for better cost analysis and also helps people working in the aerospace identify the root cause of any delays that occur.
They also developed a module that offers instant messaging or chat capabilities similar to WhatsApp, Viber, and WeChat. This module is not as open as what’s available in the consumer industry, but very closed and narrow from an enterprise perspective. They developed the iOS capability to build groups, including the cleaning and ground handlers team, etc. Siclo developed all of the group-to-group communication, and it has been the largest deliverable they’ve done for us.
What is the team dynamic?
There were 3–5 resources, including developers and business analysts, as well as people that handled QA and testing. They would scale their resources up or down depending on the size of the project. On our side, it was more about when the project started and when it should end. They provided the manpower and skills necessary to prevent delays and meet deadlines.
How did you come to work with Siclo?
Our company usually uses large, well-known software development teams like NIIT and MindTree. However, for smaller projects, large companies such as these aren’t suitable for mobile development or Agile-based prototyping that involves fast delivery.
We’d been through consultations because we wanted to have some small software development capabilities in Asia. Through these consultations, or RFPs [request for proposals], we learned that Vietnam was home to many skilled developers with multiple competencies at attractive rates. We got in contact with Siclo through both the small IT ecosystem and also the software development industry in general.
We decided to do a proof of concept with them, and it was really successful. They were part of our supplier database from purchasing, then we steadily gave them more responsibility.
How much have you invested with them?
We spent less than $100,000.
What is the status of this engagement?
We started our collaboration last year, but the biggest deliverable took place this year.