SHOPIFINEST • Shopify Agency

Please describe your company and your position there.

I'm the owner of an italian craft beer firm.

For what projects/services did your company hire SHOPIFINEST | Shopify Agency, and what were your goals?

E-Commerce consultancy and strategy and Shopify development. We were selling only B2B so the main goal was to craft a website plus a launch strategy to start selling online

How did you select this vendor and what were the deciding factors?

A friend of mine that worked previously with the agency suggested them because of the easy communication, design skills and proven E-Commerce results in terms of sales.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a discovery call where we discussed the challenges and the goal for our business discussed as well all the requirements for the website and the and the post launch paid campaigns

How many people from the vendor's team worked with you, and what were their positions?

I talked only with the project manager but he was coordinating other 3 people: a developer, a google ads specialist and a facebook ads expert.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We hit our first 1000€ in sales already on the first week after launch with facebook ads. And we reached 3,7% conversion rate with positive ROAS on the second month

Describe their project management style, including communication tools and timeliness.

They managed all the project and communications through Asana, so we kept track of all the tasks status and progress and had weekly/monthly call to see the progress and discuss next steps, they always kept us updated about the whole process and answered to all of our questions

What did you find most impressive or unique about this company?

Their attention to detail during the design and development phase was impressive, as well as the marketing ability and expertise in selling products through Facebook ads after the launch. I want to highlight as well their expertise with Email Marketing strategy because they setup a few klaviyo flows that are still generating a big part of our actual revenue.

Are there any areas for improvement or something they could have done differently?

They could have informed us at the beginning that selling through facebook ads were not so easy and immediate and they needed budget to do few tests before finding the correct audience that worked

Please describe your company and your position there.

Art Marketplace - CEO & Founder

For what projects/services did your company hire SHOPIFINEST • Shopify Agency, and what were your goals?

We didn't have any idea on how to develop our project, we just had a paper. They build all our marketplace, UX/UI - email marketing - a full 360 degrees service

How did you select this vendor and what were the deciding factors?

They were recommended by some friends.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial meeting where we explained our idea. In a very quick time they came back with a mockup - logos and all the materials needed. we needed several specifical things as multi vendors and they have solved all our issues.

How many people from the vendor's team worked with you, and what were their positions?

they were 3 persons between Project manager, developer and designer

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They helped us increase our traffic of 80%, we immediately had sales and we received a lot of request from vendors.

Describe their project management style, including communication tools and timeliness.

We had every Monday and Friday an update of the project and status and showed us the work done and which will the plan of the next week.

What did you find most impressive or unique about this company?

The incredible experience in Shopify, they know the product in extreme detail and they're able to solve any problem and build good quality products.

Are there any areas for improvement or something they could have done differently?

Don't think so

Please describe your company and your position there.

I’m the founder of an eCommerce brand — we sell typical food products from the Tuscany tradition.

For what projects/services did your company hire SHOPIFINEST • Shopify Agency, and what were your goals?

We hired Shopifinest to fix some major issues on the website, implement the upsell functionality on the product page and do Conversion Rate Optimization and UX/UI improvements across the whole website. Our goal was to increase the conversion rate and reduce the bounce rate. We also needed an agency to guide us for the geo expansion and opening of the same store in new countries.

How did you select this vendor and what were the deciding factors?

We searched online and someone on Linkedin suggested them. I reached out personally and after the discovery call, I thought they were the perfect solution to help us optimize the website and increase performance, based on the solutions that they suggested.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a discovery call where we explained our requirements and issues and they reached back the day after with a detailed quote with all the features to implement and the tasks to do and time estimation for the whole project.

After aligning on some of the tasks and signing the contract, they started working on the project. They prepared an Asana board where they shared all the tasks to do and the progress of them and we maintained the communications only through Asana. It was the first time for us to use Asana but they onboarded us very easily.

They fixed all the bugs present on the website, improved the user experience and optimized the design, and implemented the upsell function on the product page which increased the AOV of the store by 27%.

How many people from the vendor's team worked with you, and what were their positions?

Our main point of contact was the Project Manager who guided us through the whole process of development and explained to us what was happening on the website meanwhile the developers were hands-on touching the code.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We immediately loved the new design of the website and reduced the bounce rate of the website to a reasonable point (we had a very high bounce rate due to the loading speed of the store) Additionally we increased the Average Order Value by 27% thanks to the Upsell functionality that they implemented on the product page that led the customer to buy more products.

Describe their project management style, including communication tools and timeliness.

They have solid experience building eCommerce strategies and developing beautiful Shopify stores all over the world. They focused on the things that had the most impact on our business.

What did you find most impressive or unique about this company?

I personally loved to chat with them and listen to their expert point of view about eCommerce business and how to get more profit from the store.

Are there any areas for improvement or something they could have done differently?

We had some communication issues in the beginning because we never used before Asana, but after the onboarding, we felt very comfortable with it and they also sent a Loom explaining each thing that required an explanation.