Mobile by Design

At Shockoe, we know that jobs come in many shapes and sizes: Managing a warehouse? Shopping for groceries? On-the-clock or not, work is work. That’s why we build apps that make work easier—so that people can have more time for the things they care about.

Our focus is simple, to create apps that make lives measurably better. From inventory to asset management, mobile workforce, to driving brand and customer loyalty — we cover it all. Our skilled team of developers, designers, and strategist all work to deliver a return on investment, excellent UX/UI, and adhere to best practices in security and reliability. We share one passion: make beautiful and useful apps with great technology.

In short, we're Shockoe. We're mobile by design.

 

 
$50,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
2010
Show all +
Richmond, VA
headquarters
  • 3122 W Marshall Street, Suite 200
    Richmond, VA 23230
    United States

Portfolio

Key clients: 
American Express, Winn Dixie, Caribou Coffee, 21st Century Insurance, Arrow Electronics, J.B. Hunt, Large Fortune 500 Energy Corporation, A.C. Moore, Virginia Credit Union

Virginia Credit Union

When it came to creating a cutting-edge banking experience, Virginia Credit Union knew the importance of offering great mobile tools; an attractive and intuitive credit card management portal is just one of the ways VACU is providing the customer with great digital banking.

Arrow Electronics

Arrow services over 125,000 equipment manufacturers worldwide. This means warehouses filled with electronics, all of which need to be accounted for, picked, and shipped. Inventory management at this scale was prime for mobile to coordinate warehouse operators and supervisors.

J.B. Hunt

Whether its moving washing machines, automotive parts, or widgets, when we set off to work with JB Hunt we knew we had to deliver an app to keep 20,000 employees connected, and the next delivery to arrive on-time.

A.C. Moore Arts & Craft App

Shockoe created a mobile web application for A.C. Moore employees who previously relied on scanning guns to manage inventory and stock stores. The application is for Android or iOS devices offering increased flexibility along with an intuitive interface that functions quickly on a much lighter device improving employee's efficiency when performing key in-store functions. 

Caribou Coffee App

Caribou was looking to strengthen its customer digital experience without impacting the atmosphere customers came to expect at their stores. Shockoe is working with the coffee shop to continue to evolve is mobile and digital presence. Shockoe continuously rebuilds and releases new enhancements resulting in increased user ratings and usage of the app. This has set the stage for other digital solutions innovations that increase

the customer’s engagement with the brand and overall coffee shop experience. As a result of this partnership we have managed to take the app from a 1-2 star app to a 4.5 star app - Customers are more satisfied with the performance and utility of the application inside and outside the store.

American Express

Shockoe worked with American Express to identify, design, and communicate processes that would improve mobile delivery across the organization.This included: -Creating a comprehensive mobile playbook to consolidate and communication standards, procedures, and best practices-Building an app roadmap for critical apps required by the business-Creating an Idea Generator app to spur innovation

ONEOK

Moving natural gas hundreds of miles is no small feat. Tracking where your valuable inventory is within that pipeline might be even harder. Thanks to ONEOK’s mobile workforce application, managing energy resources became exponentially simpler.

Anheuser-Busch's Virtual Tour Experience App

Shockoe created a cross platform mobile app for world’s largest brewing company that provided a richer tour experience, drove higher attendance at the St. Louis Biergarten, integrated with Beacons for Tour Specific Augmentation and included food and beer pairing suggestions for post tour information.

Southestern Grocers - MyWinn Dixie

Brand loyalty can be tricky when you’re in the business of selling groceries. For SEG, the goal was to keep customers coming back with an improved in-store experience focused on mobile.

GE Healthcare

The challenge was not only to produce an application that would condense complex product information into a readily consumable form but to create afunctional tool in a matter of weeks. Also critical to the success of this project was safeguarding the security of proprietary information while allowing for timely updates of the materials the application would display.

Nissan

Tasked with managing the Nissan brand in dealerships throughout Canada, a Montreal-based agency wanted to equip Nissan salespeople with a tool to generate total costs for vehicle purchases.The project involved removing bugs and refactoring the layoutof the application’s simple two-screen design, which featured the main page showing all car models by type and a second page that provided details about accessories. Data would be

stored locally using JSON.

Valacta & CanWest DHI

Shockoe worked with the technology team at Valacta and CanWest DHI to build a cross platform solution deployed on Android and iOS that allows online and offline access to herd and cow analytics as well as dairy specific data points allowing staff to better manage on-site decisions.

Farmers & 21st Century

Shockoe worked with 21st Century (part of the Farmers Insurance Group) to create a mobile app that gives 21st century customers easy access to managing their account and paying their bills.

Lac-T Herd Management Field Support App

Lactologic wanted to help dairy farmers improve profitability and sustainability all while monitoring herd health. Tethered desktops were no longer delivering what mobile could out on the field. Shockoe delivered the next generation of herd management.

Pine Cove

Shockoe worked with the Pine Cove staff to improve the way Parents Invite Family Members to follow kids, Create helpful notifications, share photos and events, share and upload new photos, review staff bios, and see audio and video of camp events.

Philips Lifeline

Shockoe utilized Appcelerator to create a cross-platform response app that provides quick access to help at the press of a button for Philips Lifeline.

Reviews

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App Development and Training for T-Mobile

"Shockoe knows very well how to speak to their clients, either highly technical or no technical expertise at all."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
June 2013 - Dec. 2013
Project summary: 

Shockoe provided training for T-Mobile USA in how to use the Appcelerator development platform. Shockoe also built an app for T-Mobile USA staff to use in stores, plus other curriculum apps.

The Reviewer
 
10,001+ Employees
 
Bellevue, WA
Gary Richardson
Curriculum Manager, T-Mobile
 
Verified
The Review
Feedback summary: 

Although the intended audience did not adopt the apps and the Appcelerator program was dissolved, Shockoe did great work and delivered a solid product. Responsive and organized, Shockoe excelled at managing the client relationships and keeping the project on the rails.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

We are T-Mobile USA. We are the number three wireless company in the United States, selling products and services, from devices to rate plans.

What is your position?

I'm on the sales and training side of things. My group trains on devices and systems for the retail organic stores. 

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Shockoe?

Initially, we were put in contact with Edwin Huertas, the CEO of Shockoe, to do some training for us. Being a wireless company, you would assume that a lot of the training and information that we share with our groups would be done through mobile – through phones or tablets. That had not been the case for many years. We wanted to dip a toe into mobile app development. The idea being that we could package a lot of our training in the form of an app, send it out to our field, and they could take that on their personal devices or on demo devices in the store.

SOLUTION

Please describe the scope of their involvement in detail.

We made a partnership by which the Shockoe team would create some of these templates for us so that my team could go into the Appcelerator software and plug and play new content or graphics and produce an app very quickly without needing to know much code. We leaned on Shockoe heavily at that point just to be able to leverage the Appcelerator software.

How did you come to work with Shockoe?

We had done some research and had purchased software through Appcelerator and Edwin happened to be our trainer. They sent him out to teach my team how to leverage the Appcelerator software, and he spent a good week with us. During that week, he realized we didn't know anything about coding and things like that. By the end of the training, I discovered that he owned Shockoe.

Could you provide a sense of the size of this initiative?

Our partnership went through the latter half of 2013 and cost somewhere near $300,000.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Our relationship has since dissolved because the apps that we were producing and the metrics that we were getting back showed that our associates were not really leveraging them in app format. Our associates were still going to the traditional computer training. We decided that the cost benefit analysis was not matching up. We halted our Appcelerator license and dissolved any of the mobile app stuff we were doing. But, I would say that we did have some initial success when the apps first started going out. I can't put any numbers around that.

What distinguishes Shockoe from other providers?

Many times when you're dealing with a vendor, they have a certain kind of template in that you need to follow their process. With the Shockoe team, it was extremely open and organized. They knew what they needed to get done and by when. They knew what they needed from us and what we needed to learn. They were very structured but they were so incredibly flexible. Edwin Huertas realizing that we were all very novice at all of the coding very quickly had his team tailor their messaging and communications to us. Shockoe was also very flexible in terms of making changes. T-Mobile is renowned for making changes at the last minute. They were very flexible with that. I know there were often times where they worked many hours of which we were never charged. Often with vendors, you can't do maybe more than one or two projects at a time or they lose their bandwidth. With Shockoe, that didn't seem to be the case. There always seemed to be some new programmer that was able to help us out.

As we decided to go from just apps to creating a game on one of the tablets, they were also able to help us with that in parallel with the work they were doing with our training template. Shockoe knows very well how to speak to their clients, either highly technical or no technical expertise at all, and always are very responsive. Never did we have a question that wasn't answered within 24 hours.

In hindsight, are there areas in which they could improve, or things you might do differently?

We really didn't run into any issues with Shockoe. They were extremely patient even when it came to payment. T-Mobile is renowned for being very late with their payments and that could have been a point where they may have stepped away from us, but they did not.

5.0
Overall Score Fantastic.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    We did hit some challenges. That was really no one's fault.
  • 4.0 Cost
    Value / within estimates
    Always stuck to the estimates.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Development for Dairy Organization

"Shockoe has gone beyond what we had asked for in the development of the application."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Shockoe used the Appcelerator platform to build native iOS, Android, and Windows apps for a dairy industry organization. They provided both design and development alongside an in-house team.

The Reviewer
 
51-200 Employees
 
Montreal, Canada
George Clyde
IT Manager, Valacta
 
Verified
The Review
Feedback summary: 

The app is well used among the client base. Although they could improve their testing process, Shockoe met their commitments and went above and beyond the original requirements. Their expert guidance on best practices was a strong contribution.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

Our company is in agriculture, in the dairy industry specifically. We service about 75 percent of the dairy farms in Canada.

What is your position?

My position is IT [information technology] manager.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Shockoe?

We were looking for someone to help us in the development of our first mobile application.

For what platforms were you looking to develop the app?

We wanted to choose a platform for development that would allow us to deploy to Android, iOS, and Windows phone environments. We actually went out and chose a platform for development called Appcelerator, and that was our first phase in our development plan.

SOLUTION

How did you come to work with Shockoe?

We first spoke with Appcelerator to find out what firms they have dealt with in the past. They gave us names of a few firms that they were aware of and had worked with. We actually spoke to a few of those firms, and we chose Shockoe because we were very impressed with how quickly they grasped what we were looking for as far as an application goes, and their commitment.

Shockoe seemed to be very interested in working with us, and they were very professional in the way they conducted themselves when we were going through the process. We asked for references, and the references that we got were very high. Those were our main reasons for choosing Shockoe.

Could you provide a sense of the size of this initiative in financial terms?

It was a $50,000 to $200,000 partnership. I should add that we have continued to work on other phases of that application with Shockoe, so they're still with us. We're using a hybrid approach. We have our own developers here working alongside Shockoe on the work we're doing. We're also looking at other major projects, and Shockoe is being seriously considered to be the consulting firm that we work with.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The results have been excellent. In the dairy industry in Canada, there are hardly any mobile applications available. We're one of the first companies, with the help of Shockoe, to make an app available to our clients. In Canada, there are roughly 11,000 total dairy clients, of which around 9,000 are with us. From those 9,000 clients, we have 1,600 clients that are using the application. If we compare that to other services that we offer, that's pretty high.

The results, the comments, and the remarks that we got back from our clients have been very positive. I should add that when I mentioned we have 9,000 clients, not all those clients actually are in possession of a smartphone, so they don't even all have the possibility of using the application. If you consider which clients really have the ability to use the application, you're looking at somewhere around 60 percent of our total clientele. So, the percentage of clients that are using our app is pretty high.

What distinguishes Shockoe from other providers?

Shockoe is very easy to work with, and they're very committed. They get back to you right away. They provide a very good service. They meet their commitments as far as the estimations that they give. They've been right on with what they've given us, and there haven't been any surprises in what they've done for us.

Shockoe has gone beyond what we had asked for in the development of the application. They added in features that we didn't even think of, or ask for. They're also very good on the design side. We were coming from a Web central C-#, .NET environment with no mobile expertise at all. Shockoe really helped and guided us in the design process for our application, and I think it's been a success. Our clients are very satisfied with the application.

In hindsight, are there areas in which they could improve, or things you might do differently?

I don't think so. They could probably take more advantage of some of the tools that are offered directly from Appcelerator, but that may be because they know better than to do that, I don't know. The other thing – and this could fall with them and us – I would probably like to have a better process as far as testing goes.

Everything else has been excellent. We haven't had any problems with the app. It works very well, but there have been some minor modifications that have been necessary to make. That's due to testing, and that could be from both the Shockoe side and our side, but I'm really grasping at straws to find some things that they need to improve on.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Development Grocery Store Holding Company

"Very professional and able to explain everything and give us good opinions on best practices on lots of different areas."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

Shockoe used Appcelerator to develop a loyalty app for a large grocery story chain. The app encourages clipping e-coupons to be swiped at checkout and collects loyalty points for fuel perks.

The Reviewer
 
10,001 + Employees
 
Jacksonville, FL
IT Manager, Large Grocery Store Chain
 
Verified
The Review
Feedback summary: 

Because Shockoe is a small team, they could invest personally in the project’s success. Every member of the team was professional and engaged. Although the app received mixed reviews in the App Store, deliverables were high-quality and had minimal bugs.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization. What is your role and responsibilities?

I'm the IT [information technology] manager of marketing systems for one of the largest grocery store chains in the Southeast. 

OPPORTUNITY / CHALLENGE

What was your goal for working with Shockoe?

We had a new initiative to have a brand new mobile app to help customers to have an electronic reward card and to implement e-coupons. They can clip e-coupons on the mobile app and download them to their card, and they apply when they go to checkout. Also, if you spend a certain amount of money in the store, you gather fuel perks that you can spend at a Shell station. We wanted to be sure it was easy for them to get their fuel perks balance. 

SOLUTION

What was your process for selecting Shockoe?

We purchased Appcelerator, which is the mobile application development platform and one of their reps highly recommended Shockoe. The representative put us in touch with Shockoe for help on the mobile application development. We have developers, but none of them had done mobile. We had a tight timeline. We talked to Shockoe and they impressed us. They did great.

Can you give a sense of the size of the initiative?

It was a very large initiative overall. Just the Shockoe portion was $250,000-plus.

RESULTS & FEEDBACK

Do you have any statistics or metrics on the project?

There's mixed reviews on the app. The App Store review isn't representative of the actual overall quality and design of the app. We've gotten some bad reviews on the App Store that we didn't have certain functions that our old app had, but it has nothing to do with Shockoe. 

What differentiates Shockoe from other partners?

Shockoe is a relatively small company. Having the owner and the core team members being in on all the calls and really taking the time to make sure we were taken care of was very impressive. They were involved from the beginning and stayed involved throughout the process. The project manager was exceptional. Very professional and able to explain everything and give us good opinions on best practices on lots of different areas. Then, the actual development was quick and concise. We didn't have a lot of bugs. It was a good experience.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

Not a lot. We talked about trying to make my team self-sufficient so we could do some development on our own in the future. We came up short on time to do that. That's not all their fault. 

5.0
Overall Score We were very impressed with Shockoe. They were one of the bright spots of a successful project.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    For value for our company's money, I say it a four based on my improving understanding of development costs. However, sticking to what they said at the beginning.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer