Could you share any statistics or metrics from this engagement?
The results have been excellent. In the dairy industry in Canada, there are hardly any mobile applications available. We're one of the first companies, with the help of Shockoe, to make an app available to our clients. In Canada, there are roughly 11,000 total dairy clients, of which around 9,000 are with us. From those 9,000 clients, we have 1,600 clients that are using the application. If we compare that to other services that we offer, that's pretty high.
The results, the comments, and the remarks that we got back from our clients have been very positive. I should add that when I mentioned we have 9,000 clients, not all those clients actually are in possession of a smartphone, so they don't even all have the possibility of using the application. If you consider which clients really have the ability to use the application, you're looking at somewhere around 60 percent of our total clientele. So, the percentage of clients that are using our app is pretty high.
What distinguishes Shockoe from other providers?
Shockoe is very easy to work with, and they're very committed. They get back to you right away. They provide a very good service. They meet their commitments as far as the estimations that they give. They've been right on with what they've given us, and there haven't been any surprises in what they've done for us.
Shockoe has gone beyond what we had asked for in the development of the application. They added in features that we didn't even think of, or ask for. They're also very good on the design side. We were coming from a Web central C-#, .NET environment with no mobile expertise at all. Shockoe really helped and guided us in the design process for our application, and I think it's been a success. Our clients are very satisfied with the application.
In hindsight, are there areas in which they could improve, or things you might do differently?
I don't think so. They could probably take more advantage of some of the tools that are offered directly from Appcelerator, but that may be because they know better than to do that, I don't know. The other thing – and this could fall with them and us – I would probably like to have a better process as far as testing goes.
Everything else has been excellent. We haven't had any problems with the app. It works very well, but there have been some minor modifications that have been necessary to make. That's due to testing, and that could be from both the Shockoe side and our side, but I'm really grasping at straws to find some things that they need to improve on.