What was the scope of their involvement?
Shift3 Technologies began the engagement by going through a quick synoptic version of our scheduling process. Their developers came out several times to observe and our scheduling staff. Understanding our daily workflow enabled them to create detailed wireframes. After internalizing our approach, they started building an application-based system that mimics our established procedures.
The app’s current build features templates that enable us to schedule program itineraries several days in advance. Furthermore, working with over 200 clients often means accommodating a wide variety of idiosyncratic tendencies and preferences. That process is made more complicated when a member of our staff gets sick or calls out. Luckily, Shift3 Technologies produced a program that incorporates a user-friendly interface. The drag-and-drop feature facilitates sudden logistical changes.
Another notable feature within the app is its ability to produce attendance calculations. Our state reimbursements rely on the program’s attendance numbers, so that integration streamlined our billing process. We can now process relevant calculations efficiently and accurately.
While the initial build is complete, Shift3 Technologies helps us continually improve the app by adding new features. We’ve recently branched out the software and have entered phase two of the project. Previously, the scheduling app would email daily schedules to our job coaches. Now, the app features a user portal that the direct care staff can access. The portal lists their daily schedule without requiring our scheduling team to send each email manually. The platform’s latest integration is a messaging system. Creating a communication outlet between direct care staff and the scheduling department helps both teams perform better.
What is the team composition?
We worked with 3–4 individuals throughout our engagement with them. That includes a project manager, a lead developer, and designers.
How did you come to work with Shift3 Technologies?
We were introduced to Shift3 Technologies by a tech conglomerate that’s involved with our local community. After meeting with their business development manager, I felt confident they’d provide a personalized service. Plus, I like to utilize local businesses whenever possible.
How much have you invested with them?
We’ve spent around $50,000 thus far.
What is the status of this engagement?
We started working together in 2016, and the engagement is ongoing.