This review was updated on May 17, 2019, by Idan Feilhardt (VP, R&D, Novus.io). The original ratings were: Overall – 4.5, Quality – 4.5, Schedule – 5, Cost – 4.5, NPS – 5. New content is below:
Can you give me a brief description of your company and your position there?
I’m the VP of R&D at Novus.io, a web services company. I lead the entire technical division. I’m updating this review for Tal (Former CEO, Novus.io), who I replaced two years ago.
What has the scope of their involvement been since 2017?
In 2017, we were pursuing a major project with Shakuro, and Tal oversaw our mixed team with them. We had team leaders in both Israel and Russia managing Shakuro’s developers in Russia, who provided QA & R&D. Unfortunately, the project failed, and we reduced our work with Shakuro and regrouped internally.
Since then, we have maintained our mixed team with Shakuro, but rather than spanning multiple geo-locations, we now have full-service, autonomous development teams in Russia. They deliver everything and fill in as needed. Our product team provides them with tasks, and they groom, plan, and kick off sprints. They also handle production issues.
The scope of our work together has expanded beyond traditional R&D to include dev engineering and DevOps.
How has the team composition changed since 2017?
We previously worked with around 7–10 Shakuro developers, and now we work with around twenty.
Tal said you spent between $10,000–$15,000 each month. Do you know how much additional money you’ve spent with Shakuro up to this point?
Our monthly costs have increased three- to fourfold. We spend between $35,000–$45,000 each month.
What has been the effect of Shakuro’s work since this new project began?
They have provided R&D that is the basis of everything we do, including rewriting our email system and creating product pages in our back-office system. We have also done unique in-house development work based on Shakuro’s efforts.
Are you happy with their work?
We are 100% satisfied.
How are their project management skills?
Once we moved to autonomous teams in Russia, things improved a lot. We still experience the challenges of working with an offshore team, but we’ve established an effective workflow. We communicate online via Slack, Skype, and other instant messaging solutions.
Why did you decide to continue working with Shakuro, instead of going with a different service provider?
Shakuro did and continues to do great work.
Is there anything else that Shakuro is particularly good at?
They’re great at recruiting talent, which has allowed us to grow relatively quickly. They are professional and offer reasonable prices, which is what anyone looks for in a long-term partner.
Is there anything they could do differently?
Their location causes some restrictions. Also, market demand changes; for example, it is easy to find a .NET developer but difficult to find one who specializes in Node.js. These are factors that Shakuro cannot control, but they’re worth considering.
Do you have any advice for future clients for how to best utilize the partnership?
As with all remote developers, be aware of the constraints that such a business relationship entails.