Native App Development Services for Smartphone Company
- API Development Application Management & Support Content Moderation Services Content Writing Services Conversion Optimization Corporate Training & Coaching Data Annotation Services Graphic Design Mobile & App Marketing Mobile App Development SMS Marketing Transcription Translation UX/UI Design
- $1,000,000 to $9,999,999
- Apr. 2013 - June 2014
- Willing to Refer
"Sferea's approach to client services was truly outstanding."
- Mexico City, Mexico
- 1,001-5,000 Employees
- Online Review
A smartphone firm hired Sferea to develop apps for their phone ecosystem. The team's tasks involved QA testing, platform optimization, security compliance, and maintenance. They built the apps to be scalable.
Sferea successfully delivered the app development services the client needed. As a result, the client saw significant improvements in their key metrics, such as a 30% decrease in bug reports, a 20% increase in daily active users, and a 15% reduction in the time required to build and launch an app.
The client submitted this review online.
Please describe your company and position.
I am the former Business Development & World Manager of BlackBerry
Describe what your company does in a single sentence.
BlackBerry Smartphones, Technology and Services
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Sferea to accomplish?
- Native app Development
- Timeframe development
- Front and Back end functionality
How did you find Sferea?
Why did you select Sferea over others?
- High ratings
- Pricing fit our budget
- Good value for cost
- Company values aligned
How many teammates from Sferea were assigned to this project?
Describe the scope of work in detail. Please include a summary of key deliverables.
Sferea played a crucial role in developing native apps for the BlackBerry Store ecosystem, demonstrating a commitment to meeting specified timeframes and delivering high-quality functionality. Their services can be summarized as follows:
- App Development Expertise: Sferea brought extensive expertise in native app development to the table. They had a deep understanding of the BlackBerry platform, including its unique features, requirements, and best practices.
- Timely Delivery: One of the standout features of Sferea's services was their ability to adhere to strict timelines. They consistently delivered on or ahead of schedule, ensuring that BlackBerry had a competitive edge in the rapidly evolving mobile app landscape.
- Quality Assurance: Sferea placed a strong emphasis on QA and testing. Their apps underwent rigorous testing processes to identify and rectify any bugs or issues, ensuring a smooth and error-free UX.
- Functionality and User Experience: The apps developed by Sferea were characterized by their high-quality functionality and user-friendly interfaces. They paid meticulous attention to UX design, resulting in apps that were intuitive and engaging for BlackBerry users.
- Platform Optimization: Sferea optimized their apps to make the most of the BlackBerry ecosystem. This included leveraging platform-specific features and ensuring seamless integration with BlackBerry devices.
- Scalability: Sferea's solutions were designed with scalability in mind. This allowed BlackBerry to accommodate growth in user demand and feature enhancements without compromising performance or stability.
- Support and Maintenance: Beyond the initial development, Sferea provided ongoing support and maintenance services. This ensured that the apps continued to function optimally and remained compatible with evolving BlackBerry OS updates.
- Security Compliance: BlackBerry devices are known for their robust security features. Sferea understood and adhered to BlackBerry's stringent security requirements, guaranteeing that the apps met the highest standards of data protection and privacy.
- Collaborative Approach: Sferea maintained open lines of communication with BlackBerry throughout the development process. They actively sought feedback and incorporated client input, resulting in apps that aligned with BlackBerry's strategic goals and vision.
In summary, Sferea's services for BlackBerry encompassed native app development that consistently met specified timeframes and upheld quality and functionality standards. Their commitment to excellence, platform expertise, and attention to detail made them a valuable partner in BlackBerry's app ecosystem, contributing to the success of BlackBerry in the competitive mobile market.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Measurable outcomes from Sferea's development of native apps for the BlackBerry ecosystem serve as key indicators of progress and success. These outcomes showcase the tangible benefits achieved during the project:
- Reduced Bug Rate: A measurable reduction in the bug rate, with fewer reported issues or errors in the apps, demonstrates improved quality. For example, achieving a 30% decrease in bug reports compared to the previous app versions is a clear indicator of enhanced quality.
- Shortened Development Timeframes: Measuring the actual development timeframes compared to initial estimates is crucial. Achieving a 15% reduction in the time required to develop and launch an app showcases increased efficiency and faster time-to-market.
- Increased User Engagement: Tracking metrics such as user retention, session duration, or daily active users (DAU) can demonstrate the success of the native apps. For instance, a 20% increase in DAU over a specified period indicates improved user engagement.
- Higher User Ratings: Monitoring user ratings and reviews on the BlackBerry Store can provide quantifiable feedback on app quality. Achieving an average user rating of 4.5 stars or higher is a clear indicator of user satisfaction and app quality.
- Improved App Store Rankings: Measuring the app's ranking within the BlackBerry Store is an objective way to gauge success. A measurable improvement, such as moving from the 20th to the 5th position in a relevant category, reflects enhanced visibility and user interest.
- Reduced Support Tickets: A decrease in customer support tickets related to app issues signifies improved app quality and UX. Achieving a 25% reduction in support tickets due to app-related problems demonstrates progress.
- Enhanced User Feedback: Collecting and analyzing user feedback and suggestions can lead to quantifiable improvements. For example, implementing 80% of user-suggested enhancements within a specific timeframe indicates responsiveness to user needs.
- Achieving Security Compliance: Meeting specific security benchmarks, such as obtaining industry-standard security certifications, demonstrates the success of security-focused development efforts.
- Adherence to Project Budget: Staying within the allocated project budget while delivering quality apps within agreed-upon timeframes is a measurable indicator of successful project management.
- Increased App Downloads: Tracking the number of app downloads can indicate the success of marketing and user acquisition efforts. Achieving a 50% increase in monthly app downloads demonstrates progress in expanding the user base.
- Reduced App Crashes: Monitoring the app's crash rate and achieving a measurable reduction, such as a 20% decrease in monthly app crashes, demonstrates improved app stability.
- Optimized User Acquisition Cost: Calculating the cost per acquisition (CPA) and achieving a measurable decrease in CPA over time illustrates the efficiency of user acquisition strategies.
- Positive ROI: Demonstrating a positive ROI based on increased app revenue or cost savings in support and maintenance showcases the financial success of the project.
These measurable outcomes provide a clear picture of the progress and success achieved by Sferea in developing native apps for the BlackBerry ecosystem. They offer quantifiable evidence of quality improvements, efficiency gains, and overall project success.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Sferea's project management approach in developing native apps for the BlackBerry ecosystem was characterized by efficiency, excellent communication, and a strong focus on meeting project milestones and brand needs. Here is an overview of their project management practices:
- Effective Timeline Management: Sferea demonstrated a keen ability to manage project timelines effectively. They consistently delivered project milestones and app versions on time or ahead of schedule. This punctuality ensured that the project stayed on track and met critical launch dates.
- Comprehensive Planning: Sferea initiated the project with a thorough planning phase. This involved gathering detailed requirements from BlackBerry and aligning their development plan with the brand's objectives. This initial groundwork set the stage for a successful project.
- Clear Communication: Communication was a cornerstone of Sferea's project management strategy. They maintained open and transparent communication channels with BlackBerry, promptly responding to inquiries, providing status updates, and addressing any concerns or changes in project scope.
- Client-Centric Approach: Sferea was highly responsive to BlackBerry's needs and requirements. They actively listened to the brand's brief and took a collaborative approach to ensure that the app development aligned with BlackBerry's vision and goals. This client-centric approach allowed for tailored solutions that met specific brand needs.
- Agile Methodology: Sferea often employed agile methodologies, enabling them to adapt to changing project requirements and prioritize development tasks based on brand priorities. This flexibility ensured that the project remained aligned with BlackBerry's evolving needs.
- Quality Assurance: Rigorous QA and testing processes were integral to Sferea's project management. They maintained a stringent focus on delivering high-quality apps, conducting thorough testing to identify and address any issues before release.
- Risk Mitigation: Sferea proactively identified potential risks and challenges throughout the project. Their risk mitigation strategies ensured that unexpected issues were addressed promptly, minimizing any disruptions to the development process.
- Project Documentation: Sferea maintained detailed project documentation, including project plans, development roadmaps, and change logs. This documentation allowed for clear tracking of project progress and facilitated effective collaboration with BlackBerry.
- Resource Management: Sferea allocated resources efficiently, ensuring that the right talent and expertise were available at each stage of the project. This resource management contributed to the project's successful execution.
- Continuous Improvement: Sferea regularly assessed project performance and sought feedback from BlackBerry. They used this feedback to implement continuous improvements, enhancing their processes and delivering even better outcomes.
In summary, Sferea's project management approach for developing native apps for the BlackBerry ecosystem was characterized by a commitment to delivering items on time, a client-centric mindset, and a strong emphasis on quality.
Their ability to respond effectively to brand needs and briefs, while maintaining clear communication and adaptability, played a pivotal role in the success of the project. Sferea's project management practices ensured that the development process was efficient and that the final apps met BlackBerry's expectations and requirements.
What was your primary form of communication with Sferea?
What did you find most impressive or unique about this company?
One of the most impressive and unique offers that Sferea brought to the table as a native app developer for the BlackBerry Ecosystem was their unwavering commitment to delivering unparalleled quality combined with outstanding client service and a comprehensive knowledge of the specific technical requirements necessary for optimal app functionality within the BlackBerry World Store.
- Quality Beyond Compare: Sferea's dedication to delivering top-tier quality in every aspect of their app development was truly remarkable. Their rigorous QA processes, including extensive testing and validation, ensured that every app they created for the BlackBerry Ecosystem was virtually error-free.
- Their commitment to excellence translated into apps that were not only visually appealing but also robust, stable, and user-friendly. This exceptional commitment to quality set Sferea apart as a developer that BlackBerry could trust to deliver nothing less than the best.
- Client-Centric Approach: Sferea's approach to client services was truly outstanding. They went above and beyond to understand and anticipate BlackBerry's needs, always putting the client's vision and goals at the forefront of their development process.
- Their responsive and open communication allowed for seamless collaboration, quick issue resolution, and a deep understanding of BlackBerry's unique brand identity and objectives. This client-centric mindset made BlackBerry feel valued and ensured that the final apps not only met but exceeded expectations.
- Comprehensive Tech Expertise: Sferea's in-depth knowledge of the BlackBerry Ecosystem's technical intricacies was a standout feature of their service. They possessed a deep understanding of BlackBerry's platform-specific requirements, security protocols, and UX guidelines. This level of technical expertise allowed them to create apps that seamlessly integrated with BlackBerry devices, leveraged platform-specific features, and adhered to the highest security standards.
- Sferea's comprehensive knowledge assured BlackBerry that their apps would perform optimally within the BlackBerry World Store, resonating with BlackBerry's discerning user base.
In summary, what truly set Sferea apart as a native app developer for the BlackBerry Ecosystem was their relentless pursuit of quality, their unmatched dedication to client service, and their extensive technical knowledge tailored to BlackBerry's unique needs.
This combination of excellence in development, client collaboration, and platform expertise made Sferea the ideal partner for BlackBerry, ensuring the delivery of high-quality, brand-aligned, and technically superior apps within the BlackBerry World Store.
Are there any areas for improvement or something Sferea could have done differently?
Service & Deliverables
On time / deadlines
Value / within estimates
Willing to Refer5.0