Your data belongs here.

ServerCentral is a managed data center services provider based in Chicago, IL. We host and manage cloud, colocation, and network infrastructure for startups and Fortune 500s all over the world. 

 
$5,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
2000
ServerCentral
111 W. Jackson Blvd. Suite 1600
Chicago, IL 60604
United States
ServerCentral
ServerCentral Elk Grove Village
United States
ServerCentral Ashburn
United States
ServerCentral San Jose
United States
ServerCentral Tokyo
Japan
ServerCentral Sydney
Australia
ServerCentral Amsterdam
Netherlands
ServerCentral London
United Kingdom

Portfolio

Key clients: 
  • Outbrain
  • CDW
  • Shopify
  • DePaul University
  • TrueCar
  • Basecamp
  • USG
  • Skidmore, Owings, and Merrill LLP
  • Fanatics.com
  • Ars Technica
  • Angie's List
  • RichRelevance
  • Standard Parking Plus Corporation
  • New Relic
  • ABN AMRO

Reviews

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Web Hosting Services for Software Company

“I have very few vendors that I have no complaints about. They’re definitely one of them.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2012 - Ongoing
Project summary: 

ServerCentral hosts both the primary and disaster recovery server locations (including hardware and other equipment) and maintains a high-speed data link between them.

The Reviewer
 
51-200 Employees
 
Chicago Metro Area
IT Director, Marketing Software Firm
 
Verified
The Review
Feedback summary: 

Continuity of contacts, consistent communication, and more-than-competitive cost lift them high above the rest. An impeccable reliability record and a willingness to go beyond what’s expected underscore their value monetarily and logistically.

BACKGROUND

Introduce your business and what you do there.

I am the director for corporate IT for a digital marketing agency. We focus on customer acquisition for large corporate entities across a number of different verticals. I manage our help desk and end-user computing devices, as well as our network engineering, data center operations, and security programs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ServerCentral?

Our previous hosting companies were less than optimal. We worked with global companies whose patchy response times and constant rotation of account managers slowed us down. We wanted a nimble company that could pay more attention to our account.

SOLUTION

What was the scope of their involvement?

Principally, it’s a hosting arrangement. They provide the cabinets, rack space, power, and security. We manage our own servers, data, and operating systems, but they have the capacity to perform those services, too.

Our primary location with them is in the Chicago suburbs, and we have a disaster recovery location downtown. They run a high-speed data link between those sites to allow for replication to the disaster recovery location.

What is the team dynamic?

I have a variety of contacts across the company, but I usually work with a dedicated account rep. I’ve had three principal contacts since we opened the account, but also communicate with members of their data center operations group. I interface regularly with a couple of their data center managers, and we’ve coordinated moving servers between facilities with some other staffers.

How did you come to work with ServerCentral?

I don't remember how we originally found them, but they've suited our needs from the beginning.

How much have you invested with them?

As a rough estimate, we’ve spent around $120,000.

What is the status of this engagement?

We’ve worked with them in our disaster recovery location for about five or six years, and we moved into their suburban location around March 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Facility uptime is 100%. We have a lot of internal monitoring systems, and none of them have detected any problems.

When we moved from our other data center with another vendor, we realized late how many moving parts (literally and figuratively) were involved. My staff powered down at the old location on a Friday night, and asked them to manage the physical part of the move. It took them less than six hours to relocate all of our equipment and reconnect us.

Earlier in our contract, we were replicating data over a site-to-site VPN [Virtual Private Network], but it became too slow as the flow of data increased. We earmarked a budget for a dedicated line between the two facilities, and approached ServerCentral to see if they had a relationship with any standard telecommunications providers. They offered to handle the traffic themselves for one-third of the budget we approved.

How did ServerCentral perform from a project management standpoint?

They consistently provide better service and communication than any of our other hosting relationships. Our reasons for switching to them are still valid today, and they regularly exceed my expectations.

What did you find most impressive about them?

I've never had an issue with communication or billing with ServerCentral as I often have with other hosting services. We’ve developed personal relationships on multiple levels of the company, so if a problem ever arises and my dedicated rep is out of town, I can call a number of people for help. As I mentioned, I’ve had only three account reps with them, and I appreciate that kind of continuity.

I needed to collect a server we took out of operation a few weeks ago. I had trouble finding parking, so I called their operations center. The representative went to my cage, retrieved the server, and met me at their backdoor to save me time and trouble.

Are there any areas they could improve?

Recently, I had a meeting with them to discuss some services they’ve added, but I didn’t have any recommendations.

5.0
Overall Score I have very few vendors that I have no complaints about. They’re definitely one of them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They cross-connected our two locations for one-third of the allocated budget.
  • 5.0 Quality
    Service & deliverables
    They go above and beyond, and are quick to respond to requests.
  • 5.0 NPS
    Willing to refer
    I just recommended them to a colleague a few weeks ago.