Seahawk Media

Please describe your company and your position there.

I run sales and marketing for a global technology services business focused on building hi-performance web applications.

For what projects/services did your company hire Seahawk Media, and what were your goals?

We engaged Seahawk Media to take completely rebuild our website. We brought the strategy and initial design concept and they took it from there thru finished site and beyond.

How did you select this vendor and what were the deciding factors?

We conducted an intensive international search for this important vendor, interviewing over 15 companies. We selected Seahawk for a few factors: US and India presence, strong executive leadership/involvement, impressive design portfolio, very competitive pricing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We kicked off by sharing our goals, design preferences, and overall strategy. We spent the following two months working through an iterative design process until we had the look & feel that we felt best reflected our brand.

Seahawk's SEO stayed materially involved throughout. Subsequently, their development team took over and quickly built the site. We had a successful launch with only a few glitches. Seahawk quickly addressed those and has been responsive to any subsequent needs. Never balked at requests to fix or change things.

How many people from the vendor's team worked with you, and what were their positions?

CEO, Project Manager, Designers, COO, Development Team

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Seahawk delivered a hi-quality site for an extremely competitive price. Work was completed on time and on budget.

Describe their project management style, including communication tools and timeliness.

Strong use of communication tools, especially Slack. They tracked the project closely and met with our team regularly to keep things moving.

What did you find most impressive or unique about this company?

Really operate well across the globe. They have very strong Polish design resources and very talented Indian development resources. They did a great job of delivering outstanding work with a very cost-effective team.

Are there any areas for improvement or something they could have done differently?

Only minor bugs on launch, but that's to be expected. They've worked diligently with us to correct everything and never balked at our requests or hit us with a change order for more money.

Please describe your company and your position there.

I am the Marketing Coordinator at a technology company that specializes in RPA Consulting and IT Staffing.

For what projects/services did your company hire Seahawk Media?

Our company contracted SeaHawk Media to create a the design of a questionnaire for our website.

How did you select this vendor and what were the deciding factors?

We looked for designers on Dribbble. SeaHawk stood out amongst the other designers as professional, experienced, and well priced.

Describe the project in detail and walk through the stages of the project.

After choosing SeaHawk to complete our design project, we met with them to discuss the requirements for the project. They walked us through their process, timeline, and pricing. I was given progress updates and was able to provide feedback after each draft was complete. SeaHawk provided the final design in Figma.

How many resources from the vendor's team worked with you, and what were their positions?

We worked 3 team members from SeaHawk – the COO/CO-Founder, Head of Ops, and Designer to complete the project.

Can you share any outcomes from the project that demonstrate progress or success?

Currently in development.

How effective was the workflow between your team and theirs?

The Head of Ops provided an easy channel for communication via Slack. They were professional and timely, providing updates as the project progressed.

What did you find most impressive or unique about this company?

The Designer was able to capture exactly what we wanted the design to look like. Very happy with the outcome.

Are there any areas for improvement or something they could have done differently?

No.

Please describe your company and your position there.

I am the Director of Communications for the multi-platform sports interview show In Depth with Graham Bensinger.

For what projects/services did your company hire Seahawk Media, and what were your goals?

We needed a complete redesign of our outdated website, from design elements to functionality.

How did you select this vendor and what were the deciding factors?

Seahawk had done beautiful work in the past, and put an emphasis on customer service and communication, which was key given the accelerated timeline of our project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The Seahawk team used provided art to completely re-imagine our website. We started by discussing inspiration, what we needed in terms of feel and functionality. From there we were provided a detailed mock-up in figma, and once that was approved, building began using Elementor in WordPress. The team looked for feedback and made adjustments on the fly throughout the project, and continued to be available with support after site launch.

How many people from the vendor's team worked with you, and what were their positions?

I primarily worked with three people, Japheth Miranda, Head of Ops; Gautam Khorana, COO and Co-Founder, and Ryan Hussey, Founder and CEO.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We've received much positive feedback on the redesign.

Describe their project management style, including communication tools and timeliness.

The Seahawk team was available for communication at all times via Slack, and scheduled regular meetings for feedback.

What did you find most impressive or unique about this company?

Their communication and customer service were impressive.

Are there any areas for improvement or something they could have done differently?

No, we were very pleased with the process and end result.

Please describe your company and your position there.

PumpAir Solutions ia an Australian based Industrial products business catering to manufacturing,Water and Wastewater,medical and printing industries.

For what projects/services did your company hire Seahawk Media?

As we have over four websites, we needed a business which could look at all websites in details and review and suggest ways to improve their ranking.

What were your goals for this project?

Better ranking on various platforms to drive more clients to our different websites.

How did you select Seahawk Media?

We selected Seahawk after reading reviews of various businesses in Australia and overseas.We have worked with many marketing agencies in the past but not with great results.

Describe the scope of their work in detail.

Main scope was to review various websites including ecommerce website. Optimise websites. Make videos and aunch. Look at our facebook/Insta/linkedin profiles.Create blog posts for different product lines etc

What was the team composition?

Seahawk have dedicated teams for different functions lime website development,Facebook marketing,technical blog writing etc

Can you share any outcomes from the project that demonstrate progress or success?

The project iis ongong but we are more than satisfied with the progress. Most of our website rankings have improved dramatically.

How effective was the workflow between your team and theirs?

Workflow is great. They attend to all issues and concerns raised immediately.

What did you find most impressive about this company?

Having worked with various marketing companies in Australia and overseas in the last decade,we have a fair idea of how the marketing process works. We find that Seahawk's approach is very professional, and they can address all issues with website,markeing,Google ranking in a well designed manner.

Are there any areas for improvement?

At this stage we can't fault their efforts.

Please describe your company and your position there.

I am my own company. That is, I write books and teach and my website supports those efforts.

For what projects/services did your company hire Seahawk Media?

I just had a new web site designed by GoDaddy and, because they do not get involved in either sales tax set ups or postage, I contacted Sea Hawke.Little did I know how much I needed them! There were a number of loose ends from the new design that were not working properly and they took care of everything - including some things I had them wrk n and then drop. They were sooooo patient with me. Vasundhara Gupta is a gem - got back to me asap on every query and fixed everything to perfection.

What were your goals for this project?

To make the new web site as efficient as possible; streamlining the sales tax and postage issues.

How did you select this vendor?

From a list of vendors supplied by GoDaddy - it was just blind luck!

Describe the project in detail.

Setting up sales tax so that it would work with drop ships through Amazon, without collecting taxes twice; Getting postage rates set for both small products and heavy books via media mail domestically and internationally.

What was the team composition?

Just me and Vasu!

Can you share any outcomes from the project that demonstrate progress or success?

All facets of the site are working perfectly.

How effective was the workflow between your team and theirs?

Excellent communication.

What did you find most impressive about this company?

I was impressed by their response times, knowledge, and willingness to research issues they were not familiar with.

Are there any areas for improvement?

None that I could see!

Introduce your business and what you do there.

I run a consulting firm, and I work with a number of companies. I'm the founder.

What challenge were you trying to address with Seahawk Media?

Most of my clients have little to no digital presence when I first engage with them. I rely on the Seahawk team to support a variety of projects from start to finish.

What was the scope of their involvement?

They help with brand manuals, websites, package designs, and an assortment of other tasks. They have a multi-faceted team that manage projects well and meet deadlines. We've worked together on blog content creation, SEO, social media, and branding. I work with their team to create and edit video ads, and we've collaborated in almost every service they offer. In all, we've worked together on about eight major projects.

What is the team composition?

I usually speak directly with two individuals on their side.

How did you come to work with Seahawk Media?

A mutual friend referred them to us. Once I learned about what they did, I explained my needs to them. We had a successful first project, and we've continued to work together from there.

How much have you invested with them?

We've spent between $30,000-$50,000 on their services.

What is the status of this engagement?

Our first collaboration began around the end of 2017, and we still work together.

What evidence can you share that demonstrates the impact of the engagement?

We just released a new landing page that they designed for one of our clients. That site saw an 8% boost to conversions and an overall bump to brand equity. The site looks much more professional than the previous iteration. They actively work with several other projects, and they helped another client of ours sell over $1 million worth of product in 30 days.

How did Seahawk Media perform from a project management standpoint?

They're communicative and professional, and they always beat the deadlines we set for them. We communicated with them through a management tool, but we could also reach them by phone or Slack.

What did you find most impressive about them?

They have a very particular style, and they offer unbeatable service for the price. They are a remote team that is very experienced, and they clearly care about the work they put out. They do everything necessary to ensure client satisfaction.

Are there any areas they could improve?

Their process is fairly clear cut, and we've helped them build some of their procedures. They're really optimized for my needs.

Do you have any advice for potential customers?

Overcommunicate, be transparent, and be a good project manager. If you clearly outline your needs and your deadlines, they will deliver.

Please describe your company and your position there.

I am an artist and needed to redesign my website to allow for improved viewing of my paintings

For what projects/services did your company hire Seahawk Media?

Redesign of my website

What were your goals for this project?

Redesign of my website - paintings could be zoomed in upon to see in detail. Easy navigation from gallery to gallery. Blog maintenance.

How did you select this vendor?

Through GoDaddy Pro

Describe the project and the services they provided in detail.

Redesigned my website.

What was the team composition?

There was the lead project manager, a sales person (who dropped off the team) and two or three tech people working in the background. For the most critical phases, Sapan was my person - and he was excellent.

Can you share any information that demonstrates the impact that this project has had on your business?

SeaHawk was contracted to re-design my website. I am an artist so there were some complex issues when it came to the photographs of my paintings, uploading them and putting in a zoom function.

How was project management arranged and how effective was it?

Project Management was arranged through the Monday Morning app. I am not the most tech-savvy person, so I found it a bit confusing - the notices would come to me through email and then I would just reply

What did you find most impressive about this company?

They are technically very knowledgeable and efficient. They know their stuff.

Are there any areas for improvement?

For me, project management could have been better. I also think they had a learning curve with respect to how an artist needs the website to function. Zoom and visuals are critical as that is the product being sold. But, they were very open to feedback and would respond. Sapan did a wonderful job and now that he has worked with an artist - I would highly recommend him if you are an artist needing help with your website.

This review was updated by the client on October 7, 2020. The original star ratings were: Overall - 4, Quality - 4, Schedule - 3, Cost - 5, NPS - 4. New content is below:

SOLUTION

What was the scope of their involvement?

I contracted with them in the first quarter of 2019 for delivery in 2nd quarter.  They didn't deliver the site until August.

They started the project and then They were late. I was patient because in the end - it seemed like they did a good job and when they brought Sapan on he did a fantastic job - or so I thought.

For a while I was able to make the changes I needed to my site. They gave me 6 months of follow up servicing as part of the contract but I didn't need a lot from them.

Then they charged me $100 on my credit card without authorization. I asked them to refund the mistake. They apologized and made the refund. Then they did it again. And I told them to remove my credit card from their system so the mistake doesn't happen again. They offered me additional servicing for a year at the cost of $800.

This also included the licensing fees for Elementor - which is a program they added when they developed the site. So I said ok because I knew I would be making some changes (which I thought were minor); and I didn't think they would be late or blow me off - as I gave them the benefit of the doubt when I wrote the original review. .

But the changes ended up being things like changing the background and font colors.  Removing the pop up screen, making sure my social media links didn't remove the person from my site. Removing the social media links from the footer.

They said they would make the changes and then I didn't hear from them for three weeks. They kept saying they are working on it.

Then I tried to make the changes myself because the hex codes and pop ups are available as part of standard widgets and why wouldn't they have done that as that is what I asked for in the original contract. Then I was told that everything was written in custom code. I did NOT want this when I contracted with them. I explicitly told them that I didn't want the site complicated. I wanted to be able to make changes myself. I asked them to show me how and they would blow me off.

So. Now. I find out that I basically have to call them every time I want a change other than loading media and making text changes.  So. I am forced to pay them servicing fees and they take their time getting things done.

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

So. They don't deserve the review I gave them. I gave them the benefit of the doubt when they were late in delivering. Now. I feel they were being manipulative.

I am in the process of redeveloping a brand new site because I don't trust them.  This site is my business. I don't have a storefront. I don't have a brick and mortar store. My clients are global.

They did not do the job I paid them to do. And when I asked them why they did that - I receive no reply and no apology - which basically leads me to believe that they did it on purpose so I would be forced to pay them for servicing. This is unacceptable treatment. 

It's a good thing I'm not a "starving artist". I can afford to recover and re do my website. Others cannot.

Please describe your company and your position there.

I am a one-woman operation that provides information on native plants and green gardening to the curious Mid-Atlantic gardener.

For what projects/services did your company hire Seahawk Media?

SeaHawk Media was hired to give my already existing website a face-lift and to make it mobile friendly.

What were your goals for this project?

I was looking for a more attractive website that was easily navigated and also mobile friendly.

How did you select this vendor?

I found SeaHawk Media through a Google search.

Describe the project in detail.

I received a whole new website design but the pages essentially remained the same as the original site. Elementor in Wordpress was also implemented which makes constructing and editing articles much easier and ultimately they are more appealing. There were calendar-type listings that were also organized better.

What was the team composition?

The people involved included: project management; the mockup/website layout; psd to Wordpress; development of subpages; hosting setup and migration.

Can you share any outcomes from the project that demonstrate progress or success?

No, not at this time. I don't sell anything so I can't say if my new site has made a difference yet.

How effective was the workflow between your team and theirs?

This is the review I wrote for Google and Wordpress: I found Seahawk on a Google search and they had a decent amount of good reviews. Signing up with them was quick and the price was affordable: under $2000.

I already had an existing website and wanted a fresh look and a mobile friendly site. I received the layout from Kasia in about 10 days and I really loved it. She organized the landing page so it was easy to navigate and added small touches that were wonderful. I didn’t have any substantial changes.

Well, about a month later, I hadn’t received any updates and it didn’t look like any work was in progress; we used Monday boards so I could check the status of the various tasks. When I contacted them, I was pushed off and some days later, I really thought my money was gone and I wasn’t going to get a website.

They definitely have communication issues to resolve.

So, I received my layout on June 28 and the work on recreating my article pages finally began on August 6. Note that the original launch date was targeted for July 12.

With relief, Sapan Agarwal, who was doing all the time-intensive labor, was amazing. He was very responsive and made changes or explained the process, with no problem. He would even send me video tutorials when I didn’t know how to do a specific task. (Elementor was new to me so I had many questions.)

Sapan was patient and worked diligently on getting my site done. My website, which looks beautiful and functions well, finally launched on September 16. Granted, a couple of weeks were on my shoulders with SEO chores and swapping out photos I had initially compressed poorly.

Also, with working with Sapan overseas, it wouldn’t be until the next day until I would receive updates, etc. It was a long back and forth process that I ultimately didn’t mind since good work was being accomplished.

Perhaps if I had been more of a priority client, I wouldn’t have been ignored for over a month. Also, working with creative and skilled people around the world can make for a challenging work flow. I would recommend Seahawk for their talented staff—and if you have a lot of patience and aren’t in a hurry to get your new website launched.

What did you find most impressive about this company?

The talent of their design person and also their technical persons.

Are there any areas for improvement?

Definitely, SeaHawk needs to better communicate with their clients and make every client a priority.

Please describe your company and your position there.

We manufacture and promote a brand of lighting that helps keeps eyes healthy and well by blocking out harmful blue light. I am the Vice President in charge of launching this brand in the US.

For what projects/services did your company hire Seahawk Media?

We ran into problem with our previous web designer and hired Seahawk to help us meet fixed all the issues with our website and to launch on time. Seahawk then proceed to help us maintain all the web development work on the backend.

What were your goals for this project?

To have a strong e-commerce web presence with our website.

How did you select this vendor?

We found Seahawk through our WeWork members' network. Out of all the proposals that were submitted, they were the ones that seem most qualified with the best value.

Describe the project and the services they provided in detail.

They fixed all the broken links on the website, set up backend development such as plug-ins, exit intent pop-ups, CTA (Call to action) and anything required for an e-commerce website to run smoothly.

They also set up automatic receipt generation, fix all the bugs on the website and re-create pages that were not functioning. At one point, our website crashes, and Seahawk was able to react within 24 hours to get it back up. They are also now maintaining the website and creating additional pages for us.

What was the team composition?

We have Gautam which is the team leader, and he will assign different individuals based on their expertise. Everything is organized and task assign on Monday.com, with set due dates. It was not only an efficient team, but each team member was an expert in each area we had to work on.

Can you share any information that demonstrates the impact that this project has had on your business?

We were able to launch on time, and with all the plug-ins and suggestions implemented on the website, we were effectively able to cut the cost of hiring people to maintain our website.

How was project management arranged and how effective was it?

Project management was done effectively and well. All the jobs were posted on Monday.com and datelines were met. There was no interruption in the work needed.

What did you find most impressive about this company?

The quick response of the company and their quick-thinking stand out. He has helped saved a lot of cost and headache with his suggestion as well as implemented a very structured and organized team. Easy to work with.

Are there any areas for improvement?

Closer monitoring of how our website is performing and offering us more suggestions on how we can have a higher level of conversion.

Please describe your company and your position there.

We create consumer-centric strategies for your business. We partner with leaders in business and society to serve clients on challenges in strategy, marketing, sales and digitalization. I'm the founder and owner.

For what projects/services did your company hire Seahawk Media?

Seahawk Media helped me with a redesign of a website on WordPress. Custom PSD to Wordpress was used. The team made sure the new site is SEO friendly.

What were your goals for this project?

Having a modern, user-friendly, responsive website.

How did you select this vendor?

They were recommended to me my GoDaddy.

Describe the project and the services they provided in detail.

Complete Redesign, One Page Long Scroll Microsite. SEO Optimization - Google Analytics, Speed, All Necessary Plugins on New Wordpress

What was the team composition?

The project team had about 5 people (PM, UX/UI Designer, Web Developer etc.)

Can you share any information that demonstrates the impact that this project has had on your business?

Website can now be found online, better user experience, more clients

How was project management arranged and how effective was it?

Project management was very effective and efficient.

What did you find most impressive about this company?

Seahawk Media invited me to their project management tool and understood my feedback well. Their response time was fantastic and I got a custom UX/UI design from their web design team. Important SEO settings were implemented as well.

Are there any areas for improvement?

No.