Scout

Introduce your business and what you do there.

Previously, I worked for a small venture-backed startup that was just beginning to validate some product ideas.

What challenge were you trying to address with Scout?

We were looking for some design help.

What was the scope of their involvement?

While they worked with us, they were in charge of providing us with UI/UX designs, web design, and some branding components to create our identity. At the time, we were rebranding to a name that would best fit our service offerings.

Scout came up with initial wireframes and basic user flow. While it was a product-focused design process, it did require some marketing work as well. They started with some basic concepts and moved forward to a more high-fidelity design.  

What is the team composition?

We worked directly with one of their representatives. 

How did you come to work with Scout?

I’d found Scout on an online marketplace for B2B companies and wanted to find a way to work with him for a few years.

How much have you invested with them?

In total, we spent about $20,000 on the project.

What is the status of this engagement?

We collaborated on the project from May–September 2016.  

What evidence can you share that demonstrates the impact of the engagement?

Because they were responsible for deliverables in the early stages of development, we were just looking for broad concepts. While we didn’t track any hard metrics relating to their efforts, their work was well-received internally.  

How did Scout perform from a project management standpoint?

Their team was responsive, performing up to our standards. They performed well in everything relating to project management. 

What did you find most impressive about them?

Their attention to detail in their designs was impressive. The brand identity was evocative of the look and feel that we wanted. Their work represented the emotion we wanted to evoke from our customers.

Are there any areas they could improve?

I can’t think of anything specific.

Please describe your company and your position there.

Head of UX for Samsung eCommerce

For what projects/services did your company hire Scout?

We hired Scout to create a small website section as a rapid turnaround project to support a product launch.

What were your goals for this project?

We were looking to generate screens and a section of the website behind user authentication as a premier experience for a specific segment of customers.

How did you select this vendor?

Scout was a referral from trusted professionals.

Describe the project in detail.

We hired Scout to create a small website section as a rapid turnaround project to support a product launch. We were looking to generate screens and a section of the website behind user authentication as a premier experience for a specific segment of customers.

What was the team composition?

Scout's team had a single designer on the project.

Can you share any outcomes from the project that demonstrate progress or success?

We were happy with the project and while we didn't use all of the design, it was the foundation for what we launched with.

How effective was the workflow between your team and theirs?

Perfect. Seamless.

What did you find most impressive about this company?

Consistent communication.

Are there any areas for improvement?

No.