Scandiweb.com

Please describe your company and your position there.

I am the President and Founder of MonthlyClubs.com, a monthly subscription service club offering a high-quality selection of products from local and international Breweries, Wineries, Cigar manufacturers, and artisan cheese and chocolate manufacturers.

For what projects/services did your company hire Scandiweb.com, and what were your goals?

We were looking for a new agency partner to support us in an on-going fashion within Digital Marketing and Website maintenance areas. And since the start of our cooperation we also redesigned our website for a better user experience on both Desktop and Mobile.

How did you select this vendor and what were the deciding factors?

We vetted at least a dozen off-shore developers and were impressed with ScandiWeb's body of work and management team. Their hourly rate was also where we needed to be for such a large undertaking. SOW offered the level of detail we needed to see in order to try working with an offshore vendor for the first time.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Several years ago we were looking to migrate to a newer version of the Magento platform. Our goal was to make the website more tailored for Mobile, as well as improve the overall performance. Together with Scandiweb, the approach we took was to identify the most optimal graphic design based on Analytics data and Heatmaps. While deploying the updates in a thought-out manner to avoid any loss for Search Engine ranking. Since the launch, we also collaborate on website maintenance and Digital Marketing optimization opportunities. Technologies used: Magento, Marello

How many people from the vendor's team worked with you, and what were their positions?

Around 5 which mostly includes developers, project managers, account success managers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The redesigned website was successfully delivered. We saw an increase in conversion rate and mobile traffic after the new responsive theme was launched. Additionally, we did not lose any SERP equity which was a critical requirement.

Describe their project management style, including communication tools and timeliness.

ScandiWeb's PM style has proven to be organized and detail-oriented. That said, we enjoy having direct communication with our dev team via JIRA. We ran a bit long on the relaunch of our Magento sites to M2, but it was a huge project involving 7 URLS and a heavy lift for both parties.

What did you find most impressive or unique about this company?

They've shown a deep knowledge of Magento with the ability to customize requirements when needed.

Are there any areas for improvement or something they could have done differently?

When we worked together to create a custom Oro based OMS with Marello, we spent far too much time trying to import our existing active orders. In hindsight, we should have not attempted to import our fixed term gift memberships, thus limited the scope of custom orders to be imported. Not doing so inflated the project's scope considerably. In ScandiWeb's defense, they were unable to give us a firm estimate of the import effort required in the initial SOW and stated such.

Please describe your company and your position there.

Sweet.io provides a platform for users to acquire, purchase, trade, and auction NFTs.

For what projects/services did your company hire Scandiweb.com, and what were your goals?

We initially launched with only a mobile application for our NFT platform. We needed a web app to support several client initiatives in a relatively short time.

How did you select this vendor and what were the deciding factors?

I had worked with Scandiweb at Thomson Reuters, and was impressed with their quality of work and dedication to the success of their clients.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scandiweb built a web app from scratch, supporting social login and registration, viewing user crypto wallets, auctioning NFTs, and listing NFTs for direct sale.

How many people from the vendor's team worked with you, and what were their positions?

The maximum size of the team was four, with three developers and one project manager. They were able to scale the team up and down depending on our business needs.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website was launched quickly, and Scandiweb was able to iterate on it rapidly, sometimes absorbing late requirements from our clients.

Describe their project management style, including communication tools and timeliness.

The Scandiweb team was directly integrated into the rest of our development team. Our existing team provided most of the backend API work to support the site, and Scandiweb worked directly with our engineers, our QA, and our product manager.

What did you find most impressive or unique about this company?

The staff was incredibly responsive, and they were as engaged and dedicated as our internal staff. This made the project successful.

Are there any areas for improvement or something they could have done differently?

None.

Please describe your company and your position there.

Country Casual Teak is the nation's leading manufacturer of teak outdoor furniture. We take great pride in helping consumer and commercial clients transform their outdoor spaces into beautiful spaces that can be enjoyed for year to come. I am the Marketing and Ecommerce Director at CCT. One of my responsibilities is overseeing the day-to-day of our website countrycasualteak.com which serves both B2C and B2B clients.

For what projects/services did your company hire Scandiweb.com, and what were your goals?

Scandiweb is the development arm for our website. They help with site enhancements, SEO, Magento upgrades, etc. as well as resolve any bugs or issues that may arise.

How did you select this vendor and what were the deciding factors?

We have worked with Scandiweb for years. They have worked with Country Casual Teak longer than I have! They were selected for their knowledge of Magento and the ecommerce space.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scandiweb is the development arm for our Magento Community site. They ensure all our plugins are up-to-date and working without issue. They build new areas of the site as requested and fix any issues that may arise. This year we embarked on the development of a new B2B site experience that included a proposal request process, a new client portfolio and a new downloads library.

How many people from the vendor's team worked with you, and what were their positions?

We had 2-4 people that we worked with this year including project managers and developers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Scandiweb always delivers on any asks that we put forth. They QA their work and ensure that it is done correctly. We have had a busy two year and the website traffic and sales have grown significantly. The site has performed well and met the demand.

Describe their project management style, including communication tools and timeliness.

We use JIRA to communicate which has proven very effective. We also do weekly check in meetings which gives us a chance to discuss any issues and move forward on projects.

What did you find most impressive or unique about this company?

The Scandiweb.com team is very knowledgeable and has been able to address our needs. Often they bring in folks from other areas. For example when we had an SEO focused project they brought in experts from another area of the company to work with our development team.

Are there any areas for improvement or something they could have done differently?

I really don't have any complaints. We have had a good working relationship and have been able to accomplish our goals.

Introduce your business and what you do there.

I’m an executive at a sporting goods company. We have 50 retail stores and an e-commerce site.

What challenge were you trying to address with Scandiweb.com?

We needed help building our e-commerce platform.

What was the scope of their involvement?

Scandiweb developed our Magento platform from scratch, and they currently do technical SEO and digital marketing work.

What is the team composition?

We’ve worked with 20 people from Scandiweb.com; there are ten developers, four project managers, one account manager, and some CRO and marketing people.

How did you come to work with Scandiweb.com?

Scandiweb was the most suitable option for our requirements.

How much have you invested with them?

We’ve spent around €1 million (approximately $1.2 million USD) with them so far. 

What is the status of this engagement?

We started working together in January 2020, and the project it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Our core KPIs are the conversion rate, revenue, site loading speed, and traffic. There have been some challenges since it’s IT, and it happened over a short time, but we’re happy overall.

How did Scandiweb.com perform from a project management standpoint?

Meeting deadlines is a more complex topic. We’ve gone over development deadlines for several reasons, but we’re satisfied in terms of communication. The main communication flow is through email, and we use Jira for the development process. We’re using Muro for a high-level overview of the timelines and Notion for documentation.

What did you find most impressive about them?

They’re dedicated, and they have a future-looking attitude.

Are there any areas they could improve?

There’s a lack of specialists in the industry. We were missing some capable and experienced project managers, but they’ve assigned new ones. Having enough competence involved in the project is key, and this has been challenging for us.

Do you have any advice for future clients of theirs?

The key is to get to know the team working for you and decide according to the feeling you get with them.

Please describe your company and your position there.

Shopping center Spice is located in Riga, Latvia and offers a unique shopping experience and the latest fashion and lifestyle items. Spice is home of more than 200 brands including many popular brands such as Zara, Massimo Dutti, H&M, Ecco, Högl, Tommy Hilfiger, Guess, and several unique brands such as Sandro, Maje, Hugo, Michael Kors, Marella, iBlues, Weekend Max Mara, Max&Co, Kiehl’s, Armani Exchange, and more.

The Spice brand also features a subsidiary brand Spice Home which is located in a separate building and embraces various home, interior, lifestyle and hobby stores. I am working in Spice for 3 years and I am responsible for multiple Marketing project management inside the company.

For what projects/services did your company hire Scandiweb.com, and what were your goals?

For some long time there was the idea of the hybrid retail model but it wasn't really the highest priority till pandemic made some important changes. Overall goal was to provide eCommerce type of model on shopping mall.

How did you select this vendor and what were the deciding factors?

We were investigating multiple partners with whom we could work with and we came across Scandiweb through a recommendations by looking for companies that specialized in online store development. Out of all of them, Scandiweb was with most experience in online store development.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scandiweb supported us with integrating a hybrid retail model - an online shopping mall experience developed with Magento 2 backend and ScandiPWA frontend. Development was starting from scratch by creating the way and vision of how we could add and update products from all our tenants by custom backend integrations which allow us to import product feeds from other online stores. Import configurations include all product attributes, like price, color, descriptions, images, and many more which was a challenge to showcase the products with all the latest changes from tenant online stores.

How many people from the vendor's team worked with you, and what were their positions?

At any given time, we’ve worked with about 8 people from their teams. But on an ongoing basis, it’s about 3 people.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The main project lasted between May 2020 and March 2021 where during time we collected the information about tenants and fully rebranded the design of the frontend. Now, we’re on a service contract with them to support product imports and optimize SEO.

Describe their project management style, including communication tools and timeliness.

From the early beginning, we had bad luck with 2 project managers leaving the company which also affected our account, but in the end, they managed to knock this problem out of the park and top management overlook the project. We were using collaboration tools like Jira that made it easy for us to follow backlog progress and communicate. The new site has only been up for under a few months, so there is still a lot of work to be done to get more products imported from our partners.

What did you find most impressive or unique about this company?

It’s their attention to have full project documentation, high-quality code, and details, for sure. Scandiweb.com's willingness to tackle the projects no matter how complex brought the results that we envisioned. Whereas other providers might compromise the solution, Scandiweb makes sure to implement things the way we requested with the extra mile by sharing advice on how-to. Their team members are experienced and comfortable with Magento 2 and PWA.

Are there any areas for improvement or something they could have done differently?

Manage team work more effectively so the client has a maximum of 1-2 contact persons during the project.

Introduce your business and what you do there.

I’m the director of marketing and e-commerce at Nature’s One, the first organic baby formula maker in the United States.

What challenge were you trying to address with Scandiweb.com?

We needed to refresh our e-commerce platform because they had changed their pricing models.

What was the scope of their involvement?

They helped me migrate from the Magento platform to the BigCommerce e-commerce platform. It was possibly their first time implementing on the BigCommerce platform, as they’re rather well known as a Magento shop. It was a challenge for them to execute, but none of our requests went unfulfilled.

What is the team composition?

I had one point of contact who had a team of five to 10 people behind him.

How did you come to work with Scandiweb.com?

I met them at a Magento conference in 2013 or 2014. We had a good conversation, so I reached out to them and initiated our business relationship.

How much have you invested with them?

We spent over $60,000.

What is the status of this engagement?

We worked together from October 2017–February 2018.

What evidence can you share that demonstrates the impact of the engagement?

When I first met them, they suggested we be on a subscription platform or have a subscription capability on our platform. We implemented that idea and it’s proven to be very valuable to the business. It was great advice that came several years early—I just wish I could have done it sooner.

How did Scandiweb.com perform from a project management standpoint?

They’re great with project management and they know the business well. I have nothing but good to say about their team, which is comprised of intelligent people who know the platforms well. It’s good working with them.

What did you find most impressive about them?

They’re very good at development and doing the things that need to be done. These platforms are very technical by nature and the team is very good at manipulating technologies to meet the business’ needs.

Are there any areas they could improve?

The only negative I have has to be taken with a grain of salt. They’re in Latvia, which means there is a seven-hour time difference. The good thing side of that is that if I send tickets in the afternoon, they will implement them by the next morning. Our main contact always made himself available, which makes me feel a little guilty but appreciative.

Do you have any advice for potential customers?

No. Working with them comes naturally.

Please describe your company and your position there.

I'm the IT Project Manager for JYSK Canada

For what projects/services did your company hire Scandiweb.com, and what were your goals?

Scandiweb was hired primarily for development and design needs for our website. They provide support for all types of issues. We also tap their expertise for site improvement.

How did you select this vendor and what were the deciding factors?

Scandiweb has been our partner since Magento 1 days, and they provide good service.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a discovery process with Scandiweb as well as we sent them our requirements. From there, they provided us with designs and we reviewed them. Afterwhich, the development works commenced.

How many people from the vendor's team worked with you, and what were their positions?

A project manager, one dedicated developer, and additional developers and designers if needed.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The Checkout page is now more user friendly and customers like it

Describe their project management style, including communication tools and timeliness.

We met with the PM twice a week where we discuss issues and the status of deliverables. We also create our roadmap. Jira is used to communicate development updates and emails for other communication needs

What did you find most impressive or unique about this company?

Scandiweb.com always provided high-quality services. They were professional and knowledgeable.

Are there any areas for improvement or something they could have done differently?

We are happy so far with their service and whatever areas for improvement, we communicate with them and they work with us. It is a good partnership between them and us.