What evidence can you share that demonstrates the impact of the engagement?
We have a completed frontend with the parameters we asked for and within the allotted time. To me, this was enough. This is a multiyear software development project, and it hasn’t been put on the market yet but the feedback we have received thus far has been good.
How did Scand perform from a project management standpoint?
Their English level is adequate, which is a positive thing. We had meetings over Adobe Connect or Skype. They were independent thinkers, able to help improve the design and I didn’t have to constantly supervise them. There are bumps in the road with any project, especially one utilizing non-U.S. resources several thousands of miles away, with a six-hour time difference, but overall it was a positive experience.
Their project management techniques aren’t different or unique to most firms. Scand provides an adequate framework, and their people are conscientious. I drove the weekly reporting process, and there were people assigned to keeping track of certain pieces of the project.
They don’t have a structured project management tool like Basecamp in place, and it may be something to consider in the future. I prefer Adobe Connect to Skype, and we’ve used it for all our meetings. We could share screens through it, go over items as required and record videos.
What did you find most impressive about them?
We had worked with other outsourcing companies in the past, and evaluated six different firms before settling on Scand. What made the experience unique was that they were easy to work with, delivered what they said they would, and had a breadth of expertise.
If a future customer is building a unique solution with several moving components, Scand is a good option. They have the ability to tackle a wide array of technical items. Overall, Scand’s ability to provide resources at an affordable rate, across various skillsets sets them apart.
Are there any areas they could improve?
Having a project management tool like Basecamp, where we could have a more structured view would bring some benefits for them since the work is remote. Scand provides this adequately now, but anytime there’s a relationship being built across thousands of miles, anything the customer can grasp onto, and feel that they’re getting value, is a positive thing. I don’t know how they work with clients in Europe, but it would be better if Scand did something like this for U.S. clients.