International IT-service and solutions provider.

SaM Solutions is an international IT-services and software solutions provider with over 20 years of experience. We focus on IT consulting and custom software engineering services for both European and the U.S. markets, leveraging global resources. The geographical presence of SaM Solutions covers the USA, Germany, the Netherlands and countries in the Eastern Europe – Latvia, Belarus and Ukraine.

SaM Solutions serves global international organizations, as well as private companies, delivering technology excellence, quicker time-to-market, uncompromised quality and security of software applications.

 
$10,000+
 
$25 - $49 / hr
 
250 - 999
 Founded
1993
Show all +
Gilching, Germany
headquarters
other locations

Portfolio

Key clients: 

Abat, Atos, Fujitsu, European Patent Office, Haufe Lexware, Kaspersky Lab, Lbi, Payback, Siemens

LEXWARE Software-as-a-Service for Online Accounting  Image

LEXWARE Software-as-a-Service for Online Accounting

Lexware wanted to do technical proof-of-concept to transform its desktop accounting product into Software-As-a-Service solution. They needed external technical know-how and capacity, and had a very tight R&D budget.

SaM engaged a team proficient in AJAX and .NET technologies, to implement beta-version of the product, using SCRUM to allow max flexibility and user feedback during development cycle. 

Magento-based international electronic products marketplace Image

Magento-based international electronic products marketplace

The Client looked to expand to other countries in Europe and beyond by creating an international brand “electrical-components.com” and a new e-commerce system was needed for this task.

They set a goal to create several online stores with a single control panel. SaM Solutions team started to build a Magento website from scratch having analyzed all the requirements. Attention to such aspects as the user-friendliness,

SEO-compatibility, as well as high speed and overall website security was required.

Our team made a migration of Products, Customers, and Order History from old custom platform to Magento Enterprise edition.

Loyalty Solution Portal Within Scrum-of-Scrums Image

Loyalty Solution Portal Within Scrum-of-Scrums

Payback wanted to add flexibility and scalability of its internal R&D teams engaged in development and support of their portal. The critical goal was to ensure effectiveness of nearshore programming within the scrum-of-scrums model of Payback R&D.

SaM Solutions employed its best-practices for Scrum in geographically distributed teams and ramped-up a cross-functional team integrated into the Scrum-process and

scrum-teams of the client.
SaaS platform for mortgage valuations. Image

SaaS platform for mortgage valuations.

Direct Valuation Solutions' (DVS) goal was to develop from scratch a SaaS solution enabling investors, appraisers, realtors to use common platform for managing and valuating real estate assets.

SaM Solutions was selected as the dedicated partner with extensive morgage vertical background, in order to provide full cycle of software conception, design and implementation.

ERP for medical and rehabilitation practicies. Image

ERP for medical and rehabilitation practicies.

azh has set an ambitious goal of bringing to the market a powerful, yet user-friendly software product that would manage and simplify 100% of daily operations in physiotherapy practices. The envisioned Therapy-in-Motion (TiM) application should be end-to-end solution for management of patient data and diagnosis history, scheduling treatments, managing prescriptions and billings.

However, the project stumbled half-way on

technical challenges and consequent delays. azh needed a reliable IT partner to help it meet the shrinking market window for the product under limited budgets.

After elaboration of product concepts, SaM Solutions designed new architecture and implemented the product from scratch within 11 months, fulfilling rigid quality standards.

Prototype of a Smart House management system. Image

Prototype of a Smart House management system.

SaM Solutions created a prototype of an efficient and user-friendly interface, with the ability to make additions and / or changes quickly. SaM team used the Qt library to develop quick and easy, scalable, cross-platform interface.

In addition, SaM Solutions created a system that brings different control protocols to a single standard. To unify the communication protocols, SaM team developed several plug-ins that

convert ModBUS, CAN and 1wire protocols to D-Bus. Further work conducted by GUI is underway according to the D-Bus protocol. The created architecture greatly simplifies the writing of the logic and the interface.

Working with a video stream received from the camera in the house and broadcasting of this stream to control screen and mobile devices is another extension of the prototype. SaM Solutions tested several options to display video.

Reviews

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Appraisal & Mortgage Loan Origination Software

"Oftentimes, they make suggestions that I think are more user-friendly and more efficient."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2012 - Ongoing
Project summary: 

SaM Solutions has built and continues to enhance a SaaS product that ties together various financial modules into a single reporting and automation system.

The Reviewer
 
11-50 Employees
 
Folsom, California
Michael Ousley
President, Direct Value Solutions, Inc.
 
Verified
The Review
Feedback summary: 

The experience has been similar to working with an onshore team, but at a fraction of the cost. A stable team, development expertise, and a solid understanding of the American mortgage industry, contribute to a successful product which has thousands of business users monthly.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of a pair of companies. Direct Value Solutions is a cloud based software provider to mortgage bankers, banks, and credit unions that allows lenders to engage real estate appraisers for mortgage transactions in a compliant and automated fashion. Our second company is DVS-AMC, which is a service entity that utilizes our software to engage the appraiser on the lender's behalf and do some other intelligent functions prior to releasing the real estate appraisal to the lender.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with SaM Solutions?

What they built is a SaaS based software, hosted at Rackspace. SaM has been essential in our ability to roll that out and support it using the languages that they've developed it in. They use JavaScript and ASP, marrying the database SQL Server to the application and then hosting that all through cloud servers at Rackspace. One of the most significant things that they’ve contributed to our system other than creating a user friendly and efficient interface, is making integration-ready for a lot of other business partners and activities. Rather than build everything from the ground up, we looked at best in class type of business partners that we might be able to work with. For instance, our system sends out text messages to appraisers in a very quick, automated fashion – it’s very efficient. It’s bidirectional so we can communicate with the appraisers and we engaged Message Media to do that. Essentially, there's an integration with a message reader that fits within our platform.

It also sends out automated emails to a lot of different parties associated with the transaction so they can stay abreast of it. We integrated with SendGrid. It has automated QC functions built into it, too. We integrated with a provider of quality control, so that there are rules that run against the appraisals as they are uploaded, and then delivers those results to government agencies like Fannie [Mae] and Freddie [Mac]. It has payment processing integrated into it so it interfaces with Authorize.net through gateways that are secure and PCI compliant. Those are just some of the features that they were able to help us with. We certainly did a lot of the research as to what partners we want to have but SaM Solutions made it work.

They've created very reliable and secure interfaces with all those various parties to basically give our system a lot of functionality. Going forward, they’re working on additional integrations some. These integrations aren’t so much in support of our system like the ones I’ve mentioned, but integrations with other nationwide loan origination systems. Early on we did an integration with what would be generally perceived as the largest single loan origination system in a company called Ellie Mae Encompass. We have continued to look at those types of integration for SaM to work on. Other initiatives include custom development for a client that requires certain things within our system. At this point, it’s more project driven than full development.

How did you come to work with SaM Solutions?

We did some research - we looked onshore and a variety of places offshore and SaM Solutions went through the interview process with us. Our CTO did a fair amount of that heavy lifting but we also knew of them because they had developed a loan origination system for a fairly large and well known mortgage banker in Florida. Unfortunately, that particular mortgage lender went sideways during the mortgage crisis but SaM Solutions had done a fair amount of work for them. It seemed like they were well-suited to at least understand the American mortgage market place. So that, plus their overall structure lead us to choose them. We were intending to do something that was based upon the most current type of application languages. They were well experienced in .NET and SQL and all of the Microsoft stack so we elected to go with them.

SOLUTION

What was the scope of their involvement?

They built the platform from the ground up. When we first came to them, we had a fairly loose idea of what the modules needed to be. We just knew what the various components of it were going to be. The actual details of it were developed as we went along. We had a business analyst on our side that took my ideas and wrote them into instructions for SaM to then analyze. Then they came back with their scope documentation and began the actual development of the software.

What is the team dynamic?

I’m largely responsible for coordinating with them on our side. We also have a systems architect who joined us here in the last few months who's starting to take more active role in that. Historically, we’ve had a project manager on our side and the project manager and the developers on SaM’s side who generally meet weekly just to discuss things. At our height, we probably had 16 to 18 people from SaM working on the system. Once we got it stable and rolled out into production that number has dropped down to about 5 at this point with a project manager, a developer and a half or so, QC analysts.

How have they performed from a project management standpoint?

They’ve performed really well. We’ve had maybe two or three project managers. Our current project manager has been working with us for about a year and a half or two years. So there’s not a lot of turnover there given that we've been with them for five or six years. We've had pretty much the same lead developer the whole time. He has very intimate knowledge of our system. The communication style is very good, too. It's very congruous to working with a US firm. That was one of the considerations that we had when we were looking at development teams. We wanted evaluate how effectively we can communicate, especially offshore. We really haven't had too much of a language barrier or anything like that with them so that's been very positive overall.

They've modified their work schedule to coincide with us a little bit more – we’ve got a couple hours crossover. Beyond that, if we start having issues they stay available even though they're not in their office anymore, so they're highly responsive.

How much have you invested with them?

It’s probably in excess of $1.5 million.

What is the status of this engagement?

I believe we started working with them in early 2012. We are continuing to evolve the product.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It's a fairly in-depth, multitasking type of system where we've tried to create many, many layers of automation so the user interface is one that doesn't require a lot of human intervention – we want the system to know what to do - there's rules built into it. From that standpoint, I think it's fairly complicated. It has processes that happen very quickly that are automatic and seamless. The potential number of transactions nationwide that could go through our system is roughly a million and a half transactions per month. Currently, our system handles 4,000-5,000 transactions monthly. About 9,000-10,000 appraiser-users are on the system. That doesn't mean they're all working at the same time and every monthly, it just means that we have that many appraisers stored. There’s a similar number of client-users so we've got maybe twenty thousand active users on the system at any given time.

What did you find most impressive about them?

They're able to show us potentially more than one solution to get to where we are going, even though we know our industry better than they do. Our initial idea of how we'd want something to perform can be mitigated or changed based upon what they say and how they might look at it. They have not only an understanding of our marketplace but also an understanding of what we're trying to achieve. They were able to give us more than one possible solution. Oftentimes, the approach that we thought might be the best may not be based upon how they can solve that problem. They’re not just doing whatever we tell them to do regardless. They're actually stopping and analyzing it and seeking optimal solutions. We work very well together because they'll come back with ideas around other options. Oftentimes, they make suggestions that I think are more user-friendly and more efficient. They've clearly bought into the business model that we built and really understand it.

Are there any areas they could improve?

The only somewhat challenge I've had is the time to deliver what we're hoping for. It’s different not working beside the developer. I guess you could say we had a failure of one of the initiatives that we had. We finally just called it off because it was never delivered. I don't know how many hundreds of hours were spent trying to figure it out but it was never achievable. Fortunately, the client that requested it didn't seem to hold our feet to the fire on it so we just kind of let it die its own death. They estimate man-days of development time but that doesn't always require the same number of calendar days. Thirty man-days could be 90 calendar days. That's been a little bit of a challenge trying to understand time estimates. It may not be an issue with SaM specifically, as much as it is just the way development is done. When somebody is estimating how much time they think they're going to have put into on effort, that doesn't mean they're working every minute of every day of every week of every month on your project. That’s probably the only issue I've ever really had.

What recommendations would you have for someone who is considering hiring them?

I’d recommend to anyone that they understand who they’re doing business with and feel comfortable with that group. I think you should know the company as a whole, including its strength, it's longevity in the industry, their issue resolution style, their management structure, etc. With SaM, you're not just stuck with the problem if, for instance, you're not getting along with your project manager. You could ask them to do something else or intervene. I think that their management style and structure has been awesome.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Their availability is amazing given that the time zones are different, but projects tend to go longer than we'd anticipate.
  • 4.0 Cost
    Value / within estimates
    The pricing model is very good by comparison to US standards.
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I'd recommend them to anyone but a competitor.

Development Resources for Kaspersky Lab

"[T]hey have the right people in the right positions across the organization, which we appreciate."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
2010 - Ongoing
Project summary: 

SaM Solutions assists with diverse development, testing, and architecture tasks, providing a scalable team to translate business and system requirements into development and testing services using a sprint-based model. 

The Reviewer
 
1,001-5,000 Employees
 
Moscow, Russia
Sergey Berezenko
Head of IT Implementation, Kaspersky Lab
 
Verified
The Review
Feedback summary: 

Through SaM Solutions’ remote assistance, solutions are completed on time and within budget. Their well-educated resources, specialized skills, proactive communication, and prompt problem-solving continue to boost the client's overall efficiency. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of the IT solutions implementation department at Kaspersky Lab, a global security company that’s been in business for 20 years. We constantly transform our deep threat intelligence and security expertise into security solutions and services to protect businesses, critical infrastructure, governments, and consumers around the globe. I’m responsible for communication with outsourcing companies for certain solutions, internal projects, as well as some external IT projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SaM Solutions?

SaM Solutions has been assisting us for a long time. We’ve worked with them on a lot of projects with developers, testers, system analysts, and architects. They’re involved with our internal development team. 

SOLUTION

What was the scope of their involvement?

SaM Solutions works remotely with us, providing developers, testers, architects, etc. We plan our activities, timelines, and budget with them and provide the project management. They don’t offer anything special from other companies.

To start, we provided business requirements and prepared system requirements for the developers and testers. We also provided specifications to the solution team. We laid out a schedule with our project manager, which indicates what should be done by the solution team and our team. Then, we started building the solution. They watch the schedule to get the result on time and within budget.

We usually use Scrum methodology for our projects. We have a detailed scope for each sprint that lasts 1 or 2 weeks. At the end of each sprint, we get the results and we check the work. If it’s good, we move onto the next sprint. They've worked on projects from start to finish for us.

What is the team dynamic?

They are currently providing 15 resources. In 2014, we had more resources on board from SaM Solutions, but then we decided to bring some tasks internally and we've been consistently using around 15 resources since.

How did you come to work with SaM Solutions?

I started at Kaspersky Labs after SaM Solutions was already hired. Our company investigated outsourcing firms to find a partner for some major projects. SaM Solutions delivered good results, so the relationship expanded.

What is the status of this engagement?

We started working with them in 2010, and our partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their resources are well-educated and produce high-quality work. For some of the projects, we’ve had proactive people, so we don’t spend a lot of time managing them.

How did SaM Solutions perform from a project management standpoint?

Our internal project manager directs their resources in what they should do. Communication with the developers is very good. For some projects, we have a project manager from our side and a Scrum master from their side, and everyone communicates well. For some solutions, I communicate with management on a biweekly basis, and that’s gone well. They even provide a home phone number in case we have issues or problems. The team tries to fix any problems or replace resources if we have an issue with someone.

What did you find most impressive about them?

Each person excels in their specialty. For example, it's not unique for the Scrum master to have sufficient skills for that position, but they have the right people in the right positions across the organization, which we appreciate.

During our communication about some solutions, when we asked them to make a change, they did so quickly. We understand each other. I would recommend them because they’re a good company.

Are there any areas they could improve?

No. The communication would be improved if they could work on-site in our offices. But, that’s not possible because we need the resources to work remotely.

4.5
Overall Score They’re a stable company that can provide well-educated resources. They also have the capacity to change the team and the approach if needed.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The resources are great and communicate well.
  • 4.5 Cost
    Value / within estimates
    When working with resources in Russia, we pay in rubles. Two years ago, we had a crisis, so we spent more on some resources but received the same quality.
  • 4.5 Quality
    Service & deliverables
    We’ve had issues sometimes with services, but overall everything’s been fine.
  • 5.0 NPS
    Willing to refer
    I would recommend our current team to another company.