Can you share any outcomes from the project that demonstrate progress or success?
The project has been very successful so far. We don't have any product metrics to support this yet, as the product is still in development. My measure of success is judged based on our objective and goals for the collaboration. We have successfully redesigned the mobile app, with a design concept that encapsulates the personality traits we set as criteria. As the partnership has progressed, we have broadened the scope of Saga's services to also include our web app. It is progressing in a similar manner - looks great, and the quality of work is pristine.
How effective was the workflow between your team and theirs?
Very effective. As I am the former UX designer of the product, it was a natural to communicate directly with Max, UX designer, from Saga. We have an effective iterative workflow with frequent syncs and discussions (when needed). Max is skilled and confident about his work. We have come to know each other well through this project, and that eases the coordination and I think we have clear expectations. Roman keeps track of our milestones and project goals, and does a great job with that. He is also making himself available for workshops around product development, which we also highly appreciate.
What did you find most impressive about this company?
Very seldom do I find that my expectations about talent is exceeded, because I keep a high bar. In my experience, most of the time expectations are not even met. But Saga has successfully blown the bar! Max is an extreme UX design talent. You don't find this kind of talent these days. There is a jungle of mediocracy to navigate (and fend off) before finding the needle in the hay stack. His level (and diversity) of design skill, effectiveness, communication/collaboration skill, smooth developer hand-off, and a pleasant personality. Hands down best designer we have worked with. We haven't had the chance to work closely with Roman, but the few sessions we have had has been great. He keeps the project running smoothly and effectively. No unnecessary meetings or sync-ups.
Are there any areas for improvement?
For Saga: Not at this time. For the workflow: As a product owner, I could have been more attentive to their calls for review and feedback. But as a founder/CEO, CFO, CPO and HR-manager, there is limited time in my schedule. In other words, I am the bottleneck most of the time.