Delighting callers is Ruby.

Ruby Receptionists is the bright and cheerful team of virtual receptionists trained to make a difference in your day and set your business apart. 

From our offices in Portland, Oregon, we handle your calls with care—using your custom greeting and screening or announcing your calls. At Ruby, there are no canned speeches or conversations. We deliver the perfect mix of friendliness, charm, can-do attitude and professionalism. Best of all, your callers will think we work in your office.

 

We know you have to be strategic about how you spend your budget. That’s why Ruby gives you a team of model employees at a fraction of the cost of an in-house hire, answering 100% of calls live and equipping you with a suite of services and productivity tools to help improve your bottom line and save you money.

Grow your business—any caller could be your next big client and you don’t get a second chance to make a first impression.

Provide excellent customer experiences that build trust, loyalty, and keep your customers coming back.

Break free from the desk—Ruby’s mobile app gives you the freedom and flexibility to manage your calls with the touch of a finger.

Ruby is an all in one service, so you can move freely between our pricing plans as your needs change. We are so confident you’ll love our service, we’ll give you a 21-day money-back guarantee!

 

 
Undisclosed
 
Undisclosed
 
250 - 999
 Founded
2003
Show all +
Portland, OR
headquarters
  • 805 SW Broadway #900
    Portland, OR 97205
    United States

Portfolio

Key clients: 

Conroy Consults, McKeen Law Firm, Molinar and Co Financial Advocates

Ruby Receptionist

Reviews

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Receptionist Support for Law Firm

"They are a team of qualified receptionists who display the utmost courtesy to my callers." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2018 - Ongoing
Project summary: 

Ruby Receptionists provides 24/7 call reception support services. 

The Reviewer
 
1-10 Employees
 
Rockville, Maryland
Neil W. Tyra, Esq.
Owner, The Tyra Law Firm, LLC
 
Verified
The Review
Feedback summary: 

Professional and polite, Ruby Receptionists is integral to improving operational flexibility and promoting customer relations. The team delivers exceptional service with seamless transfers and competent problem solving.

BACKGROUND

Please describe your company and your position there.

Tyra Law Firm, LLC, provides estate planning, family law, and personal injury legal services. I am the founder and solo practitioner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ruby Receptionists?

We hired Ruby Receptionists to manage our daily telephone operations.

What were your goals for this project?

We wanted to ensure that all callers were greeted professionally and personally by dedicated personnel I could trust to deliver the quality of service I expect from my firm.  

SOLUTION

How did you select this vendor?

I met with them personally to explain my needs. Their solution package addressed everything and more.

Describe the project in detail.

They are our first responders and the outward face of our law firm, connecting us to potential clients trying to reach us. If I am not available, they offer to take a message or forward the caller to my voicemail. I then receive notification of the call via text message, email, and through my mobile phone application. By porting my business line phone number and using their mobile phone application, I am able to protect my private number without having to sacrifice functionality.

What was the team composition?

The team is composed of very qualified and professional receptionists who display the utmost courtesy to my callers. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Ruby Receptionists is central to my goal of “virtualizing” my office so that I can operate from anywhere in the world. They go above and beyond to be helpful. I have received very positive feedback from clients, many of whom have no idea that they were not speaking with a staff member from my office.

How effective was the workflow between your team and theirs?

I work seamlessly with my Ruby Receptionists. With each call transfer, I am greeted with a pleasant voice and an enthusiastic "employee.” 

What did you find most impressive about this company?

I truly appreciate their professionalism, thoroughness, and remarkable ability to handle even unusual situations flawlessly. 

Are there any areas for improvement?

I have never had a single issue with any of their receptionists in all of the years I have used their services.

5.0
Overall Score I cannot rate them high enough.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Managing and scheduling services are incredibly easy.
  • 5.0 Cost
    Value / within estimates
    The cost is as expected and worth every penny.
  • 5.0 Quality
    Service & deliverables
    They provide the highest levels of quality and responsiveness.
  • 5.0 NPS
    Willing to refer
    I have done so many, many times.

Excellent Service Saves Time and Worth the Money

"The level of professionalism Call Ruby carries in their work is phenomenal."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Less than $10,000
The Reviewer
 
1,001 - 5,000 Employees
 
Lynn, MA
Senior Manager, Finance
 
Verified
The Review

Recommendations:

Tell all the best benefits they'll get if they consider Call Ruby.

Experience:

Call Ruby is an excellent service. It has saved me tons of time and it’s well worth the money. I use their answer and connect calls services, message taking and responses. The level of professionalism Call Ruby carries in their work is phenomenal. They are not only willing to help my company, but they are eager to do so and they haven’t ever made me feel like my requests were unimportant.

Pros:

Highly professional and great services.

Cons:

Nothing.

Answering & Customer Services for Advertising Firm

"They provide very good call quality and very good customer support."

Quality: 
4.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$1,000,000 - $9,999,999
 
Dec. 2011 - Ongoing
The Reviewer
 
501-1000 Employees
 
Tobyhanna, Pennsylvania
President, Advertising Firm
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

I'm not really sure why we use them but it helps.

How many inbound calls did your company handle every day?

76% or so, and others were scams, which is annoying.

What challenge were you trying to address with the service provider?

We wanted to become a better company by using their services.

SOLUTION

What was the scope of the service provider's involvement?

They provide very good call quality and very good customer support.

Could you describe the pricing structure and how they billed you?

The pricing structure is good.

How did you come to work with this service provider?

I was searching for something to help the company and came across Ruby Receptionists.

How would you assess the service provider for answering calls, customer service, and communication?

They are great.

How much time and money does this service provider save you each month?

They save us $1,000 or $2,000 per month, it's quite inexpensive.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

It was a nice experience.

What are the service provider's strengths?

They offer good call quality and customer service.

What areas can the service provider improve?

I'm not sure.

How long has your company been working with this service provider?

We started in December 2011.

How much money do you spend annually with this service provider?

The cost averages $1,000,000 to $9,999,999.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Call Ruby Has Innovative Technology

"It's a helpful service, available with support whenever needed, and innovative technology."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
4.5
The Project
 
Less than $10,000
The Reviewer
 
1-10 Employees
 
Baton Rouge, LA
Owner, Marketing
 
Verified
The Review

Recommendations:

Go for it!

Experience:

We chose Call Ruby after web searching and reading reviews. We experienced some technical problems during the first month of operation, probably from being not experienced in that kind of technology before. The service has been fair enough to what we exactly need for the time-being.

Pros:

It's a helpful service, available with support whenever needed, and innovative technology.

Cons:

The mobile app needs to be more stable.

Call Ruby Has Performed Wonderfully

"There was a small learning curve for our groups, but that has passed and we are seeing very positive results."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
4.5
The Project
 
Less than $10,000
The Reviewer
 
10,000+ Employees
 
Raleigh, NC
Manager, Sales
 
Verified
The Review

Recommendations:

I think the service is great for a small to midsize office or factory that is looking to be more efficient and to give a more polished look when customers contact you.

Experience:

Our organization has multiple locations around the country, so we have a national automated call system. One of our facilities is unique and houses three different product lines. For this reason, our call volume may vary based on the season, and the types of calls, from end users to wholesalers. We wanted to try something a little different at this location to deal with the different types of calls and to keep us from having to guess at staffing or having other employees cover when things get busy. Since we have employed this system, it has greatly improved our efficiency at relaying proper calls to the right groups and we have completely eliminated the receptionist position and turned that employee into more of a customer service associate, which has worked out wonderfully for us. We use Call Ruby’s text message and email alerts, outbound calling, messages and voicemail. Also, the Find me-Follow me option, which has worked very well for our sales representatives that go out into the field. Overall, it has performed wonderfully. There was a small learning curve for our groups, but that has passed and we are seeing very positive results. Our former receptionist is now being assigned to help with customer service inquiries, which has lessened the load of our staff.

Pros:

For me its the find me, follow me feature. Sometimes my job requires me to slip out of the office to deal with a field complaint and I don't like to give out my personal cell phone number.

Cons:

Seeing that I do not deal a lot with the overall analytics, I don't know what could be better optimized and I have not seen any real complaints other than the initial learning curve.

24/7 Bilingual Services and Mobile Options for Energy Company

"It frees up so much work that we no longer have to do and provides better service than if a person were doing the work."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
The Reviewer
 
5,001 - 10,000 Employees
 
Elma, WA
Manager, Administration
 
Verified
The Review

Recommendations:

Call Ruby is very affordable and effortlessly takes over covering all your needs

Experience:

When we were looking for an answering service provider we went over several different ones and decided this is the best price with a great reputation and very few technical problems with 24/7 availability and bilingual options. Our company hired the bilingual options and mobile options. It has completely restructured our employees duty's since we got Call Ruby and made the customer support way more efficient.

Pros:

It's fast and always live 24/7. It frees up so much work that we no longer have to do and provides better service than if a person were doing the work.

Cons:

Nothing really.