Ropstam Solutions Inc.

BACKGROUND

Please describe your company and position.

I am the Lead Mechanical of Technip Energies

Describe what your company does in a single sentence.

Technip Energies is a leading Engineering & Technology company for the energy transition

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ropstam Solutions Inc. to accomplish?

Our aim was to create a globally accessible Mobile App and backend infrastructure that streamlined the process of online ordering and delivery at golf courses, making it effortlessly convenient for consumers worldwide.

SOLUTION

How did you find Ropstam Solutions Inc.?

• Referral
• Clutch Site

Why did you select Ropstam Solutions Inc. over others?

• Good value for cost
• Referred to me

How many teammates from Ropstam Solutions Inc. were assigned to this project?

3

Describe the scope of work in detail. Please include a summary of key deliverables.

Our aim was to create a globally accessible Mobile App and backend infrastructure that streamlined the process of online ordering and delivery , making it effortlessly convenient for consumers worldwide.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was delivered within expected and agreed time frame. The project went very smooth with very friendly and highly professional team members who greatly contributed to the success of the project. The project which was the creation of an application turned out better than I imagined it due to the professionalism of the team members handling it. I was carried along on every single step of the way and the decision making were made with my inputs and suggestions. The project is live on the stores and I am getting set to hold a launching ceremony and kick off

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management team delivered the project earlier than scheduled. They always responded timeously and were always eager to attend to my enquiries and effect any changes that I envisaged. The team, led by the CEO, brought up suggestions that improved our trajectory of success. My needs were attended to excellently and professionally. I was even informed on any planned holiday that may disrupt communication in any slightest manner. I am deeply impressed

What was your primary form of communication with Ropstam Solutions Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Ropstam Solutions Inc. is an impressive company to me because of their high professionalism in creating great and excellent softwares or applications according to specifications and with excellent graphics. I was also very impressed with the fact that every communication I had with the team is monitored by the company and a follow-up email is always sent after each online meeting to know if their is any complaints I have against any staff of the company, which I didn't have, because the staff were excellent in all spheres.

Are there any areas for improvement or something Ropstam Solutions Inc. could have done differently?

They have done everything greatly well and had put checks into place to ensure accountability. There is no complaint from this end at all. There is nothing lacking in their process and procedure

BACKGROUND

Introduce your business and what you do there.

I am the founder of a medical practice marketing and consulting agency that services cash-pay and private medical practices. My company generates leads, assists with SEO efforts, and also does website design. 

We’ve also just launched a mobile app to help medical practices acquire more patients and scale up their clinics. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ropstam BPO Inc.?

We needed help developing our mobile app. 

SOLUTION

What was the scope of their involvement?

Ropstam BPO Inc. designed our cross-platform mobile app from scratch. They created the content and visuals for the app. The app includes referral codes, social media feeds to help clinics stay updated with patients, and a chat function. 

They also built a white label app: one platform that can be easily replicated so a private medical practice can brand it as its own app. 

Ropstam BPO Inc. is now providing my company with website and graphic design services. 

What is the team composition?

I mainly worked with one project manager for the app development, but there were other teammates on the backend that I did not interact with. 

How did you come to work with Ropstam BPO Inc.?

I was referred to Ropstam BPO Inc. 

How much have you invested with them?

We invested over $25,000 with Ropstam BPO Inc. for the mobile app, but we are keeping them on a retainer. 

What is the status of this engagement?

This project began in June 2020 and our engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

By providing us with this additional revenue source, Ropstam BPO Inc. increased revenue by 100% and doubled our business. 

They met expectations, and we’ve seen an increase in downloads and monthly users. 

How did Ropstam BPO Inc. perform from a project management standpoint?

Generally, Ropstam BPO Inc. was ahead of schedule when it came to deliverables — the turnaround time on most deliverables was 48 hours. When bugs happened, their team fixed them quickly. 

We usually communicate on Slack and have Zoom calls when necessary. However, we typically send them a Loom video recording of what we want to be done. 

I believe they use Trello for internal project management. 

What did you find most impressive about them?

I love that I can give them an idea and what I want to accomplish, and Ropstam BPO Inc. will turn it into a piece of technology very efficiently.

They’re passionate about implementing their app design and are always standing alongside us for a product launch. Anytime I give them more work, the project manager is excited about giving it to his team and seeing the impact the project will make. 

Are there any areas they could improve?

I can’t think of anything. 

Do you have any advice for potential customers?

In the app development industry, clients get what they pay for. So while Ropstam BPO Inc. might not be the cheapest, you’re paying for the experience — it’s important to consider that when considering looking to hire them. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Stanzyk LLC, a digital marketing agency. We help wellness and holistic practitioners and doctors from all walks of life to see and serve more patients. We also have a proprietary technology for managing and communicating with patients and leads.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ropstam BPO Inc.?

We needed a custom communication solution that we could use to not only build value for the practices but also create an excitable event when we go to sell. We didn’t have a solid idea about what kind of technology we needed. We had some ideas that we wanted doctors’ offices to be able to communicate with leads in a new digital way because most of them are using paper and pencil.

SOLUTION

What was the scope of their involvement?

Ropstam BPO Inc. built us a web app and a mobile app. They built both an iOS and Android version of the platform. They included key functionality and features, including two-way texting, phone recording, automated voice drops, voicemails, automated emailing, sequencing, and tagging specifically around wellness-based practices all from scratch.

After a discovery phase, our teams mapped out the strategy, read back that strategy with whiteboarding, and then beta tested it. They built me a small version on the web so I could see what it’d look like. They then did the whole design.

We tweaked the design and the tech side of it. After phase one was complete and tested, we moved on to phase two. After completing phase two of testing, we’re now working on phase three.

What is the team composition?

We work with 8-10 people from the Ropstam BPO Inc. team. We have three main points of contact.

How did you come to work with Ropstam BPO Inc.?

The owner is highly recommended in the field. He built Canada.gov along with a big chunk of Walmart’s e-commerce platform. They've also built a ton of apps. I was the digital marketing consultant for another app that was being developed and he was the developer on that. I saw how he works and I saw how his team works and his strategy.

A lot of people can build apps but they’re terrible at strategic implementation. What I liked about him is he’s really good at mapping the applicability. I’ll tell him what I want and he’ll share what he thinks will be better. He doesn’t just take orders. He can think. I referred them out to five other clients who feel the same way.

How much have you invested with them?

So far, we have invested around $47,000. This month it will jump to $60,000.

What is the status of this engagement?

Our ongoing engagement began in June 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s really a beautiful app. It’s very seamless with an amazing user interface. Someone who has no tech experience can open this app, use it, and have an immediate win with the system rather than be confused or lost for days.

The metrics would be consistency and good communication. They took what I wanted and had made in Illustrator and mapped it almost perfectly. People say it looks great and it's easy. The app almost functions like a video game, where you can see your progress.

How did Ropstam BPO Inc. perform from a project management standpoint?

Project management is like marriage, it’s a two-way street. The project is managed really well. There is clear communication between teams and a clear understanding of the billing. In some cases, he didn’t charge me everything. It’s been a unique learning experience for us.

Ropstam BPO Inc. is really responsive. What I appreciated was sometimes if I was having a communication issue with the staff, I’d message the owner directly and we’d talk it out. He’d always hold himself and his team accountable.

What did you find most impressive about them?

Their prices are competitive in the market. I liked that. This app would easily cost $100,000 outside. Ropstam BPO Inc. built very complicated features.

Their dedication to their clients is really impressive. The owner is always available by phone. From a business perspective, he’s so committed. If I need him in a second, I just Slack him. Communication is really easy. I get to see inside 80% of the chat their team has internally. The owner is great at client services.

Are there any areas they could improve?

Expectations and timing are always a challenge. The project got pushed probably 30-45 days longer than it could have. It’s not a gripe. We worked it out.

Do you have any advice for potential customers?

Be certain of the core functionality that you want built in phase one. Get that done and test it. Make sure you come prepared. He has a design team but maybe hire an external designer to provide additional feedback. They do design. I might still get a web designer to redesign the web version because it’s less than the mobile version.

BACKGROUND

Introduce your business and what you do there.

I’m the director of operations for an online staffing service.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ropstam BPO Inc.?

We needed help building our software and internet presence. We had another company that was working on our platform and we weren’t happy with the way the project was progressing. We hired Ropstam BPO to take the project up from scratch.

SOLUTION

What was the scope of their involvement?

They’re creating our web and mobile app from scratch. The app is for iOS and Android. Initially, they picked up where the previous company left off. After a bit, we decided to start over because the look and feel weren’t up to date. They created a new design and we approved it. Currently, they’re working on development.

There were three avenues we were looking at –– the job seeker, the employer, and other staffing agencies. Typically, a job seeker can go on their phone and see if any jobs match their abilities. The employer can go in and see all of the job seekers listed and who’s available to work. The job seeker can upload any certificates and any other particular things they need, like a work visa.

The agencies can see what job requirements an employer has posted and if they have a surplus of employees, they can post them on our site. Conversely, if they need personnel, they can take employees from our platform and allocate them to a specific employer. The platform has a chatroom where you can set up and schedule interviews.

They also integrated functionality where we identify the location of an individual on the phone, so an employer could see if they were on their way to work or still at home. Additionally, users can clock in through their phones.

What is the team composition?

We work with Wali (Founder & CEO).

How did you come to work with Ropstam BPO Inc.?

We found them on Upwork. One of my more technically savvy colleagues presented me with about 3–4 different options from the platform. After interviewing all of them, it became clear that Wali was the right choice. He had a sense of what I wanted, in terms of his ability to understand that.

How much have you invested with them?

We’ve spent around $48,000 so far.

What is the status of this engagement?

They evaluated our platform in May 2020, and we hired them to manage the project in August 2020. Our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’m impressed with the quality. We haven’t launched yet, but I’ve seen the workings of it already. We have a fairly robust sandbox where we can go through and be any of the three varieties of users. I have a background in being an employer and I have a sense of how it should work. I’m very impressed. Wali and his team were able to accommodate all of our feature requests.

How did Ropstam BPO Inc. perform from a project management standpoint?

Wali gave us a statement of work and he hit every milestone on time. We added features along the way that pushed the timeline back a bit, but Wali is always very punctual. We communicate via email, phone, and Slack.

What did you find most impressive about them?

The team communicates very well. It’s very refreshing. Whenever I needed anything all I had to do was call. The changes that we need happen almost instantaneously. With our previous vendor, updates and fixes seemed to take forever.

Are there any areas they could improve?

No, nothing comes to mind. Our relationship is like a partnership. They give us a heads-up on things we haven’t thought about. The team works with us.

Do you have any advice for potential customers?

My advice is to be clear with your expectations and know what you want. We wrote everything down to be as transparent as possible. If you communicate clearly, everything will turn out fine.

BACKGROUND

Introduce your business and what you do there.

I’m the general manager of Better1 Inc. we operate an e-commerce site called better1.com, which launched and now operates in Canada. We are a shopping site that’s focused on curating products that are relevant to our consumers to better enhance their lives — a unique and immersive digital shopping experience.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ropstam BPO Inc.?

Having only launched six months ago, we’re fairly new. The challenge we’re trying to address is we want to continue our footprint in our growth, and demonstrate our presence in the marketplace. We figured the only way we can do that is to create a mobile app for both iOS and Android. And that’s what Wali (Founder & CEO) and his team at Rostpam are helping us with.

SOLUTION

What was the scope of their involvement?

We have a website that is already in existence. Basically, his services were to replicate and enhance the consumer experience via a mobile app.

They mainly focused on developing the mobile app and designing the UI/UX of the application. They’re developing this app for the iOS and Android platforms.

Additionally, we went through a discovery phase for the design articulation of the website. With respect, they suggested further improvements that could be made to our website, as he launched into the mobile app development. We provided the wireframes we used when we developed the website to help him better understand how it works, and what the key functions were.

We’re currently in the third cycle of our QA testing to make sure everything is working the way it’s supposed to.

What is the team composition?

I don’t have a specific number for you, but I know he has front- and backend developers supporting him. However, one of the beauties of dealing with Wali, is that I only had to deal with him — he is the face of Ropstam.

How did you come to work with Ropstam BPO Inc.?

Better1 is part of a group of companies being held by a larger company. We got the recommendation of Ropstoam from one of our sister companies — who created an app using them as well. When we endeavored to move on to our app development phase, the recommendation came naturally.

How much have you invested with them?

I’d say about $20,000–$30,000 CAD (Around $15,600–$23,400 USD).

What is the status of this engagement?

We started working with Ropstam in September 2020. We launched in mid-June, and our partnership remains ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

From a client’s standpoint, Wali has good empathy for the business. He understands what we’re looking for, and anticipates the questions that we would have. He made a number of suggestions that made improvements to the eventual and final outcome.

We’re on time, on budget, and because of that empathy, even if we divert a little, I don’t think Ropstam would charge us for it. He understands the overall direction of what we want to achieve and sticks to it.

How did Ropstam BPO Inc. perform from a project management standpoint?

We would have formal meetings every Monday, and then the required intermittent meetings throughout the week. I would have an internal IT staff meeting with him as well in order to get things done. Slack is the predominant way in which we would communicate, but our calls would mostly be done on Hangouts and Zoom.

What did you find most impressive about them?

They have a holistic view of what the business is trying to achieve. Wali's way of thinking results in us getting a better product. I’ve worked with a lot of developers where they would say “ask for this and you get that”, but the end product wouldn’t be optimized the way we wanted.

With Ropstam, they present the latest thinking and they tell us what we need to build and what the budget will be — it’s a much more open discussion.

Are there any areas they could improve?

It’s hard to tell from my level, but their communication is good and they articulate the metrics quite well. Nothing major comes to mind.

Do you have any advice for potential customers?

I would advise them to spend the time as we did in the design process, and make sure they understand what they’re trying to achieve from a business perspective.

BACKGROUND

Please describe your company and position.

I am the ceo of Charles Darwin University

Describe what your company does in a single sentence.

CDU offers a fresh approach to education, training, research and knowledge application.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ropstam Solutions Inc. to accomplish?

• Ideate blockchain solutions for supply chain mapping
• Co-develop web3 infrastructure for data immutability

SOLUTION

How did you find Ropstam Solutions Inc.?

Clutch Site

Why did you select Ropstam Solutions Inc. over others?

• Pricing fit our budget
• Referred to me

How many teammates from Ropstam Solutions Inc. were assigned to this project?

3

Describe the scope of work in detail. Please include a summary of key deliverables.

We worked with Ropstam solution to explore and get robust consultancy for an initial coin offering (ICO). We also worked with Ropstam solution to supplement the capacity of our development team, particularly in the area of blockchain development for our B2B supply chain mapping (SaaS) platform as well as our D2C (PaaS) platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Developed the full ICO strategy on behalf of our company. Scoped and worked on the core infrastructure using Typescript, Javascript and WebGL for our geospatial data mapping platform.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We met with their CTO who walked us through their timeline for delivery at the very outset. There was a dedicated project manager and the founder and CEO directly met and communicated with us to keep us updated on developments. They continuously responded to our needs.

What was your primary form of communication with Ropstam Solutions Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Ropstam Solutions Inc. was passionate about building products for startups, helping us shape our ideas into reality. They have been more than a developer, a true partner to us, even supporting with fundraising. Equally, they built with minimal reliance, considering easy adoption by our developers when selecting a them

Are there any areas for improvement or something Ropstam Solutions Inc. could have done differently?

We had a first-class experience with Ropstam solution. There is nothing we would have liked to be any different.

BACKGROUND

Please describe your company and position.

I am the Sales Trader of E.O.N

Describe what your company does in a single sentence.

We are decisively driving forward the energy transition in Europe and are committed to sustainability, climate protection, and the future of our planet.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ropstam Solutions Inc. to accomplish?

• Develop quickly a proof of concept of web3 platfrom to test market. The platfrom offers to investors to automate their monthly operations
• After that building a secured well architected platform meeting all industry best practices.

SOLUTION

How did you find Ropstam Solutions Inc.?

Clutch Site

Why did you select Ropstam Solutions Inc. over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from Ropstam Solutions Inc. were assigned to this project?

3

Describe the scope of work in detail. Please include a summary of key deliverables.

The procedure was meticulously executed. Our internal product design team cooperated with Ropstam to craft the UI and UX. Following this, we collaborated closely with their blockchain specialist to devise an architecture that was both robust and secure, aligning seamlessly with our objectives. Subsequently, we engaged in weekly consultations, underwent rigorous testing phases, and adhered to best-in-class development methodologies.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Post the meticulous planning phase, the Ropstam team embarked on the actual development process, encompassing both frontend and backend aspects. A noteworthy element of their approach was the intricate work undertaken to fortify security, underscoring their dedication to safeguarding the platform. 

Moreover, post rigorous unit and penetration testing, they managed to sculpt a high-performance backend and frontend, reflecting their expertise and commitment to delivering top-tier solutions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their approach to project management was exemplary. While we had our in-house project managers, the expertise brought in by Ropstam project manager, especially in the realm of Blockchain, was invaluable. Additionally, we engaged via email and we also go on zoom for consultations to discuss iterative enhancements. Tools like Jira aided in effective tracking, and we convened via zoom for our discussions.

What was your primary form of communication with Ropstam Solutions Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

From the first day, they instilled confidence in us that they'd be able to deliver what they promised. As a result, they met all our expectations and we plan to scale the project with them.

Are there any areas for improvement or something Ropstam Solutions Inc. could have done differently?

While reflecting on our collaboration with Ropstam , I genuinely believe they executed the project seamlessly. As of now, I can't pinpoint any areas requiring improvement. Their dedication and expertise shone throughout our partnership.

BACKGROUND

Please describe your company and position.

I am the Customer care specialist of Metropolitan State University of Denver

Describe what your company does in a single sentence.

A place of learning

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ropstam Solutions Inc. to accomplish?

• We engaged Ropstam Solution Inc to address the challenge of enhancing the State University of Denver's software infrastructure. Our primary goal was to streamline administrative processes, improve user experience, and ensure seamless communication across departments.

SOLUTION

How did you find Ropstam Solutions Inc.?

Clutch Site

Why did you select Ropstam Solutions Inc. over others?

• Good value for cost
• Company values aligned

How many teammates from Ropstam Solutions Inc. were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Ropstam Solution Inc to address the challenge of enhancing the State University of Denver's software infrastructure. Our primary goal was to streamline administrative processes, improve UX, and ensure seamless communication across departments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• 15% improvement in financial transparency through the integrated financial tracking system

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They consistently delivered milestones on time, adhering to a well-defined timeline

What was your primary form of communication with Ropstam Solutions Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Dedication to understanding our university's specific requirements, resulting in a tailored solution.

Are there any areas for improvement or something Ropstam Solutions Inc. could have done differently?

Enhancing post-project support to ensure the longevity and adaptability of the software.

BACKGROUND

Please describe your company and position.

I am the ceo of Florida Condominium Consultants

Describe what your company does in a single sentence.

consultant at florida

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ropstam Solutions Inc. to accomplish?

• We hired the Canadian software agency to develop a cutting-edge mobile app for Condominium Consultants in Florida. Our goal was to streamline communication, enhance client interactions, and provide valuable property management tools.

SOLUTION

How did you find Ropstam Solutions Inc.?

Clutch Site

Why did you select Ropstam Solutions Inc. over others?

• Good value for cost
• Company values aligned

How many teammates from Ropstam Solutions Inc. were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work was comprehensive. The agency developed a user-friendly app with features like real-time notifications, financial tracking, and maintenance scheduling. Key deliverables included:

• a fully functional app compatible with iOS and Android devices
• a user-friendly interface
• seamless integration with our existing systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes were evident in improved client engagement. Our app's usage skyrocketed, resulting in a 30% increase in client interactions and a 20% decrease in response time. This demonstrated the success of the project in enhancing communication and efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was exceptional. Deliverables were consistently met on time, and the agency was responsive to our evolving needs. Their open communication and adaptability ensured that our requirements were always prioritized.

What was your primary form of communication with Ropstam Solutions Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was their commitment to innovation. The agency proposed creative solutions to challenges, leveraging the latest technologies to enhance user experience. Their ability to think outside the box and deliver solutions beyond our expectations was truly impressive.

Are there any areas for improvement or something Ropstam Solutions Inc. could have done differently?

Additionally, refining certain features post-launch could have further polished the user experience.

BACKGROUND

Please describe your company and position.

I am the Director of Script Engine

Describe what your company does in a single sentence.

Script Engine is an online search engine for Film and Television screenplays.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ropstam Solutions Inc. to accomplish?

• Build a user-friendly search engine
• Create a simple and intuitive user interface
• Index a large quantity of data, quickly and efficiently

SOLUTION

How did you find Ropstam Solutions Inc.?

Other

Why did you select Ropstam Solutions Inc. over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

We tasked Ropstam with building a user-friendly search engine specifically focused on film and television screenplays. Our goal was to index a multitude of existing websites, each with their own unique structure, and gather relevant information for our users. Speed and accuracy of results were key for us and Ropstam was able to deliver a finished site that delivered on both those counts and more.

The challenge presented to the them was immense; how to index many sites and collate data and images from multiple sources while also serving the end-user with instant and accurate results. SEO was also a major consideration for us and the team at Ropstam succeeded in building the site with that in mind.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Design
• Speed
• Ease of use

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was excellent. The team was always available to take our questions and field our concerns. We were able to stay on track and on budget due to their candidness and professionalism.

What was your primary form of communication with Ropstam Solutions Inc.?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

Their openness and communication skills definitely stood out. I would also say that their teamwork and willingness to go above and beyond left a lasting positive impression.

Are there any areas for improvement or something Ropstam Solutions Inc. could have done differently?

In my opinion they handled everything the right way.