What evidence can you share that demonstrates the impact of the engagement?
They delivered a really cool app. They built our Android version to be very similar to our iOS app while accommodating the necessary differences between the two platforms. The app received a lot of kudos from our team internally as well as our initial customers.
Working with their experienced mobile app developers helped us keep things similar when it made sense, as opposed to those platform-specific differences. We weren’t really reinventing the wheel with our Android development.
How did Rightpoint perform from a project management standpoint?
There were things we had to continuously manage and address, and they were very responsive to them. They had a senior person continue to manage the relationship. They were really good at taking our feedback and coming up with creative ways to make changes in real time.
The leader of their design team is amazing. Their engineers were easy to work with and they communicated well. They’re very good at estimating how long the different features will take to implement.
They balanced the working team with senior resources, who without immersing themselves too much into the project, always involved themselves with us and checked in on how things were going. They addressed anything that needed to be rectified.
Their approaches were highly organized, and they worked in two-week sprints. We’ve continued to use those approaches as part of our engineering and product management principles at our company.
What did you find most impressive about them?
I had very high expectations and they exceeded them.
Are there any areas they could improve?
I intended to manage the whole project, and they provided a junior product manager, which I felt conflicted with my own intended role. I had been very clear upfront that I was going to be heavily involved, and that I wanted them to set things up to accommodate that.
As the team they offered was configured, they were better set up for very hands-off customer engagement. It took some time before they understood that. We discussed it at length and we were able to rectify that as we went forward.