R&G Strategic

BACKGROUND

Introduce your business and what you do there.

I am the marketing lead at the Global Shapers Halifax Hub, a volunteer organization. Global Shapers is a youth initiative by the World Economic Forum that focuses on community improvement in various ways. 

We partnered with the Montreal Hub of Global Shapers and the Canadian government to develop an impact measurement tool to align the Global Shapers community metrics with the United Nations’ sustainable development goals. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with R&G Strategic?

For this project, I was in charge of finding a partner to create a website that could host the tool we were building and any other resources we create. We also needed the website to be translated into multiple languages. 

SOLUTION

What was the scope of their involvement?

R&G Strategic developed a user-friendly website to host our impact measurement tool that was accessible to the Canadian and international communities. They put together the wireframing in InVision, and we provided input before the design was finalized.

The website has several functionalities beyond tool hosting, including posting recorded events, advertising upcoming events, resources we’ve created and collected, webinars, and a contact page. We only needed a few pages, but R&G Strategic laid them out logically and edited them according to our feedback. 

In terms of the website translation, R&G Strategic helped us put together solutions to create an English- and French-language website. They put us in contact with translators to assist on that front, so everything moved along smoothly. 

R&G Strategic also provided us with some additional resources, including training videos, so that we can handle the maintenance and updates internally. 

What is the team composition?

We worked with Liz (Creative Director), who served as our project lead because she already understood our needs since we had an existing professional relationship. 

How did you come to work with R&G Strategic?

We put out a call for proposals within our network, and we already knew R&G Strategic because one of their key members is a member of the Global Shapers. Their proposal spoke to us and we decided to partner with them. 

How much have you invested with them?

We invested around $10,000 CAD (approximately $7,900 USD) with R&G Strategic, most of which was funded through a grant from the Canadian government. 

What is the status of this engagement?

We worked with R&G Strategic from May–October 2021.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We had a nationwide event after the website was finished, and individuals across Canada and the world were able to access our website and the impact tool successfully. The website design was stunning and related to our sustainable development goals — the website really pulled our organization together. 

Impact measurement can be a little confusing, and R&G Strategic made our tool accessible to individuals. Anyone can now put together sustainability data and learn from our previous work.

Feedback is very positive — our whole team is delighted with how the website turned out. We couldn’t have imagined a website as beautiful as the final result. 

How did R&G Strategic perform from a project management standpoint?

R&G Strategic had great project management, even with the remote working requirements of the COVID-19 pandemic. They were very communicative and checked in with us every step of the way. 

Liz was very communicative, and we regularly emailed throughout the project. We also used Google Docs to relay project information. 

They were very flexible with their work times, which matched our organization well since our work capacity fluctuated based on our volunteer base. We occasionally held up the project, but they were able to work around us. 

What did you find most impressive about them?

It was beneficial to have a company that understood our needs, function and capacity, and overall goals working on our project. I also appreciated their flexibility in implementing our feedback and suggestions into the design. 

I was really impressed with their design creativity. 

Are there any areas they could improve?

It would have been helpful if there was a tool we could’ve used to provide feedback directly and clearly. Since I’m a novice in the web design field, it would have been nice if I’d been given more information on how to deliver my feedback. 

Do you have any advice for potential customers?

Customers should listen to R&G Strategic’s ideas but shouldn’t be afraid to offer their ideas about web design. R&G Strategic can then combine the two ideas into a quality final product.  

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an advanced ophthalmic materials company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with R&G Strategic?

We needed someone to develop a website for us.

SOLUTION

What was the scope of their involvement?

R&G Strategic built our site from scratch. We first went through a discovery phase where we collaborated on the framework, messaging, positioning, and content. The team created the site design based on our logo.

They continue to maintain and update our site. Additionally, their design team now creates brand collateral for us. 

What is the team composition?

We work with a lead designer, project manager, and one of the managing partners.

How did you come to work with R&G Strategic?

We found them on Google.

How much have you invested with them?

We’ve spent $17,000 CAD (approximately $13,000 USD).

What is the status of this engagement?

The project started in July 2021, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Thanks to R&G Strategic, we now have a website and brand collateral. Their work is beautiful, and I really appreciate their help as we establish our brand. They’re just a great partner overall.

How did R&G Strategic perform from a project management standpoint?

Their project management is fantastic. We’ve requested the team to work with us using Google Calendar, and they’ve accommodated us. We use it to plot out deadlines and weekly Google Meet video conferences. Additionally, we exchange emails.

The R&G Strategic team is very transparent about any possible budget increases, which we appreciate. They’re also receptive to feedback and tweak the designs when we ask them to.

What did you find most impressive about them?

The project has gone pretty seamlessly. R&G Strategic’s attention to detail and artistic abilities are fantastic. 

They’ve really set a high standard for vendors. We plan on continuing our partnership with them.

Are there any areas they could improve?

No, they’ve handled everything exceptionally well.

BACKGROUND

Please describe your company and your position there.

I am the Head of Live Programming for an Independent Music Label. We release music from an international and diverse roster of artists. We pride ourselves on positioning our company at the forefront of creativity and digital innovation.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire R&G Strategic?

We were looking to bring on an agency to deliver desk research on the Environmental Impact of an upcoming NFT campaign and platform. We wanted to get a perspective from a company that understood both the NFT market as well as the scientific data pertaining to global energy consumption and carbon emissions for blockchain technology.

SOLUTION

How did you select this vendor?

R&G was a referral from a previous credible vendor that we had worked with. Upon meeting with the team at R&G we recognized that they held similar passions towards technology-focused solutions for carbon emissions and climate awareness in a fast-changing digital landscape.

Describe the scope of their work in detail.

The project was finalized to a Desk Research approach. R&G would conduct research and study on the current NFT market and data available through credible Environmental agencies to determine a range of expected Carbon Emissions for an upcoming project Monstercat is working on. The end product would be a part report and part workable template that Monstercat can input various data points to calculate carbon emissions for future NFT projects.

What was the team composition?

We have worked closely with the executive team from R&G on this initial project. Myself and our Head of Innovations ran point from the Monstercat side, assuring that the key discussions were transparent and relayed to Monstercat’s executive and director team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Due to the nature of this project being for the purpose of internal use, the biggest outcome of success for this was the added confidence provided to our internal team on the scientific data surrounding our decisions. Being able to communicate the Environmental Impact of our proposed project and back it up with a body of research is a big success.

How effective was the workflow between your team and theirs?

We met virtually on a biweekly basis for updates and transfer of key presentations and documents. In between these core meetings we carried on almost daily conversations through various instant messaging platforms such as Slack. Communication with R&G was quick, clear, and comprehensible.

What did you find most impressive about this company?

One of the most impressive and memorable findings with R&G that stood out to me was their passion and interest to suggest outside-of-the-box ideas. The team seemed eager to contribute to our company’s overall missions and suggest ideas that were out of the box and from a different perspective. Our team also found the depth of research and knowledge that R&G provided on a fairly new and explorative market very helpful and forward-thinking. Their ambition to work with other teams on innovative projects is admirable.

Is there any area for improvement or anything that could have been done differently?

Due to the complex nature of explaining Science-based concepts, especially when they pertain to Climate Change, and Blockchain technology, some explanations felt they took a long to arrive at the point. Clear and concise answers would aid this area.

BACKGROUND

Please describe your company and your position there.

I'm the director of finance for, silver and gold mining and exploration company with head office in Canada and operations in Mexico

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire R&G Strategic?

We brought them in to help us create our first investor facing sustainability / ESG update

SOLUTION

How did you select this vendor and what were the deciding factors?

We had heard about them through a mutual contact, and after initial meeting moved forward.

Describe the project in detail and walk through the stages of the project.

After kick off meeting, we provided them with our internal unpolished sustainability report, which they then converted to a proper format and brought in appropriate consultants to ensure the technical content was done correctly. After a few versions were generated, with meetings and comments given for each version, we arrived at the finished product which was uploaded to our website.

How many resources from the vendor's team worked with you, and what were their positions?

We dealt with Sarah, as well as Allison from Upswing solutions who were brought in to help with the content. There were also some other staff who helped.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The report satisfied certain investors, as well analysts stated we were ahead of the curve by putting this report out at our Company's stage. Also, it generated an internal discussion about increasing our resources in properly tracking data related to ESG.

How effective was the workflow between your team and theirs?

The project flowed smoothly, with open lines of communication. The usage of Google Docs / PDFs enabled easy commenting on the multiple versions of the report.

What did you find most impressive or unique about this company?

Polish of finished report was done well and it didn't require a lot of hand-holding to go from our unpolished report to the final design, which is a weakness of our team.

Are there any areas for improvement or something they could have done differently?

None come to mind

BACKGROUND

Introduce your business and what you do there.

I’m the operations manager at Clean Clatch Inc. We develop sustainable and biodegradable fishing equipment for the purpose of recreational fishing. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with R&G Strategic?

We wanted R&G to develop our brand and that entailed creating a new logo and sustainable packaging design too. 

SOLUTION

What was the scope of their involvement?

A big portion of the project was brand research and strategy targeted towards our prospective customers. There were not a lot of brands similar to our company, so we didn’t have an idea of where to go and what to do with our brands. As a result, the R&G team talked to our potential customers and business owners that might sell our product to see what their values were when it came to a brand.

Then, they developed our brand and packaging based on that research. Our potential customers were fishermen and we wanted to convey to them that we were a performance and sustainable brand. For the packaging, R&G also helped us identify a supplier with compostable packaging since we didn’t want to use plastic packaging. 

Furthermore, the team also developed a Shopify landing page for us, and it had an SEO portion to it. The site’s purpose was not to sell products, and it was only a page that featured the products that we have. It would stay that way until we start selling on the Shopify site. 

What is the team composition?

We worked with four people from their team, including April (Designer), Liz (Creative Director), and Riley (Co-Founder & Director).

How did you come to work with R&G Strategic?

We were originally just looking for a company that could create our packaging design. Then, after meeting a few different companies, R&G came up in the search engine. We were both locals at Halifax, and after meeting with Riley, I loved that she was personable and seemed to have a lot of knowledge on brands like ours — especially on the sustainability aspect of our brand. 

We connected with them well and they also gave us a beautiful proposal. The team explained their services and offers efficiently, so we decided to expand the services they'd perform for us. 

How much have you invested with them?

We invested around $25,000.  

What is the status of this engagement?

We worked together from September 2020–February 2021, but we'd assign more deliverables and that might come in the next few months. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

R&G did a really great job of positioning our brand as a performance and sustainable brand. Moreover, they effectively helped us find a supplier that made our product biodegradable. However, we haven’t started using the brand fully, and we haven’t sold anything yet so it’s hard to gauge metrics. Despite that, we were completely ecstatic about our new brand and we love it. 

We liked that they gave us 3–4 versions of every deliverable they created, and that allowed us the freedom to have more choices. Furthermore, the packaging they designed was eye-catching and beautiful. Above all, R&G made our website look nice, and it had a nice modern take on angling while staying true to what fishermen or anglers were looking for.  

How did R&G Strategic perform from a project management standpoint?

We mainly communicated through Slack and Google for our conference calls. We also had a shared Google Drive. The R&G team was super thorough and flexible whenever we had adjustments to our timeline. They always sent us updated versions of our schedules and provided access to all the materials we needed. 

What did you find most impressive about them?

Their communication and their thoroughness in all aspects of the project impressed us. It was also amazing that they talked to our customers even before our project started and that was really a “wow factor” for us. The team put in their best effort at the beginning to ensure that they developed a brand specifically for our customers.

Are there any areas they could improve?

Honestly, I don’t really have any constructive criticism about the team. Overall, we were thrilled with their work. 

Do you have any advice for potential customers?

Make sure you know what R&G needs from you in order to stay on track with their project. 

BACKGROUND

Introduce your business and what you do there.

I'm the CEO and co-founder of ROCarbon Labs. We help verify energy savings and carbon offsets in buildings to help drive a higher payback to clean technology projects. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with R&G Strategic?

We're launching a new product in the summer of this year, and R&G has been doing a big strategic rebranding campaign for us. They’re also setting up our website with funnels and landing pages. They also make sure that the look of our product is in line with our brand. Once everything's in place, we’ll be ready to launch.

SOLUTION

What was the scope of their involvement?

The rebranding effort is driven by our need to change our name. We found out that another entity had a very similar logo and name to us, so we decided to change everything. Given that, R&G's deliverables are a brand new logo and the name of the product. The name is strategically created based on the new term we’re trying to coin, which is “return on carbon”. They’ve also created wireframes and UI/UX designs for our product, which is a web-based platform.

Moreover, R&G has completely redesigned our entire website. They’ve helped us figure out who our key strategic partners are and put together landing pages for them. They’ve worked on our SEO efforts to drive the right people through those pages so that we can start converting sales online. The team has also started building funnels linked to our social media accounts. 

What is the team composition?

We’ve worked with four people from their team. Two of them are Liz (Creative Director) and Sarah (Co-Founder & Director of Strategy & Sustainability), and the other two are graphic designers. 

How did you come to work with R&G Strategic?

R&G and I are in a small community in Halifax, Nova Scotia, so we were running into each other at events before the COVID-19 pandemic hit. They'd positioned themselves as the sustainability branding agency, and that caught my attention. 

I did my due diligence and looked into their credentials and background, and I was blown away by what the co-founders brought to the table. I'd always hoped that I could do a project with them. 

How much have you invested with them?

We’ve invested over $25,000 for this project.

What is the status of this engagement?

We started working with them in December 2020, and the project’s ongoing. We plan to complete it by April 2021, and we’re close to finishing up now. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve had amazing feedback. One of our very first partners was IKEA, and they’ve personally reached out to us to say how much they liked the new look of our website. It's rare for such a big client to say that, so that was good. 

Even when the website was launched and we hadn’t implemented any funnels yet, we started getting a big influx of people reaching out for demos and partnerships as well as help on their projects. For us, that speaks for itself. R&G's work has driven business for us. 

R&G is mindblowing, and they’ve been amazing to work with. They’ve given us names and ideas that fit the perspectives of who we’re trying to target and what we’re trying to do. As a result, we’re able to make decisions quickly. The UI/UX designs and everything else they’ve provided made everything sparkle. 

How did R&G Strategic perform from a project management standpoint?

R&G’s project management style has been one of the things that truly blew us away. We’d been working with a marketing firm before them, and we didn’t always hear from them about the status of things. However, with R&G, we use the InVision Freehand app a lot. That’s where they lay out the wireframes and designs and sticky-note everything.

We have catch-up meetings once a week to go over everything and see where the team is at, making sure that everything is good. They sticky-note things as we work together, noting what to change. They always have everything meticulously laid out and done faster than we expect. 

What did you find most impressive about them?

Aside from the beautiful designs and the results they provided, their project management skills truly stood out compared to other companies. Their ability to lay things out so simply is impressive, and everything serves as a quick decision-making tool for me.

When working with graphic designers, everybody’s trying to bounce ideas off of each other about logos and designs. It feels like we need to go back, figure things out, and do some work ourselves. We haven’t experienced any of that with R&G. 

Everything is laid out, matching exactly what we want. We never have to question things. They simply ask us what we like best, and then we move forward super quickly. The whole process is truly amazing. On top of that, they move fast, and the product we’ve received at the end is better than I could’ve dreamed up. That’s what we hope for when working with good graphic designers.

Are there any areas they could improve?

R&G can try to enable other employees to be a bit more involved in the conversations. The other employees have been working more behind the scenes. 

Do you have any advice for potential customers?

If your company focuses on sustainability and clean technology, don’t go to a vendor that still needs to reinvent the wheel and learn the whole industry. Go to R&G, because they’re experts and they know exactly what you need to do.

When working with them, don’t question yourself and your gut feeling. Go with it, because the R&G team strategically lays out everything in a way that you can’t go wrong with your decision. It’ll speed everything up and make the process go smoothly. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a company that builds and designs inventory systems for seafood and agricultural businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with R&G Strategic?

We needed help with branding and web redesign.

SOLUTION

What was the scope of their involvement?

They redesigned our Squarespace site branding and logo. First, they talked to one of my customers and developed a plan around how we would design our messaging and marketing copy. Then, they designed mailouts, too.

What is the team composition?

I worked with a project manager, an administrative billing person, a project manager and copy specialist, and an artistic designer.

How did you come to work with R&G Strategic?

They were recommended by a word-of-mouth recommendation. I liked the previous work that was listed on their site, too.

How much have you invested with them?

We spent $10,000.

What is the status of this engagement?

We started working together in August 2020, and we wrapped up in December 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our site is getting really great feedback from mentors and people in our industry. Our site messaging is coming across clear, too.

How did R&G Strategic perform from a project management standpoint?

The project management was well done. We had weekly meetings and worked pretty closely together. It was very clear and there was an email after every meeting recapping what the expectations were going forward from each party. We used Slack to keep in touch and InVision to manage the design process.

What did you find most impressive about them?

The communication was where they really shined.

Are there any areas they could improve?

They could improve on the artistic side of things. It was very general and standard.

Do you have any advice for potential customers?

If you don’t love the first draft, push for a second. Don’t settle and don’t be afraid to push for what you want.

BACKGROUND

Introduce your business and what you do there.

ALUS Canada is a national charity that supports farmers and ranchers to restore nature on the working landscape. My role is to foster relationships with corporate sponsors that have ESG interests that can be met with nature-based solutions through our New Acre Project. New Acre Project is a mechanism that allows corporations to sponsor acres of nature that is produced by farmers and ranchers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with R&G Strategic?

R&G developed a new website for New Acre Project featuring a dashboard that allows users to explore the benefits of ALUS' acre inventory.

SOLUTION

What was the scope of their involvement?

Our website project commenced in May 2020. R&G walked us through a discovery process to understand our needs and mapped out a UI/UX experience that would appeal to corporate decision-makers. 

The new website would replace a uni-dimensional page describing the benefits of New Acre Project. The site contains many layers of information that appeal to specific interests among corporate sponsors and an interactive dashboard that enables users to explore the various environmental and social outcomes that we’re achieving.

What is the team composition?

I worked with Liz (Creative Director) and Sarah (Co-Founder). Andrew (Designer) was also involved in the design elements. There may have been other people working behind the scenes, but those three were the ones I had direct contact with over the course of the project. 

How did you come to work with R&G Strategic?

My CEO met Liz and Sarah at a sustainability event. He was impressed with their leadership and quick grasp of our organizational ambitions.  They bring a wonderful creative energy to everything they do and so, when he introduced me to them, I was also interested in finding ways to collaborate.

How much have you invested with them?

Three projects to date have cost roughly $25,000.

What is the status of this engagement?

We collaborated from May–November 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The website is still quite new, so we don't have meaningful metrics to provide yet. However, in terms of qualitative feedback, both through our own efforts and R&G's test cases, we've had very positive feedback.  

The site has already proven to generate new sponsorship leads and is performing much more strongly in terms of SEO because it provides a much more comprehensive platform for telling our story.

How did R&G Strategic perform from a project management standpoint?

They did very well. They adapted frequently to meet our needs and timelines.  

We met twice weekly and weekly as the project rolled out. We used a variety of tech platforms to communicate.

What did you find most impressive about them?

Their knowledge of the space impressed us. They were able to translate some grandiose ideas and technical details into really succinct and clear language and visual elements without a lot of handholding, which I would say was quite unique. 

Are there any areas they could improve?

They have no areas they could improve.

Do you have any advice for potential customers?

Their knowledge of the sustainability landscape is impressive. Because the R&G team is actively participating in so many sustainability initiatives, they understand what others in that space want in communications materials. This also makes them highly conversant on a wide variety of issues.

BACKGROUND

Introduce your business and what you do there.

I’m the president of SienaBlü. We are a supplier to the beauty industry with various promotional products, packaging, and hair salon supplies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with R&G Strategic?

We were working with a Fortune 500 company who had certain requirements in terms of the way they evaluate us. They were using EcoVadis to audit our company as a whole, and not having a strong background in SGS (Société Générale de Surveillance) and sustainability meant I needed a team to help me get to the level I needed to be at to service a Fortune 500 company. 

SOLUTION

What was the scope of their involvement?

Basically, we started from scratch. I showed them my vision in terms of our environmental and sustainability goals, office management, and internal structure. From there, they’ve built us everything from a team guidebook to a sustainable platform to move forward with.

They essentially have created the infrastructure and base level to move forward. We just wrapped up phase one and now we’re moving into implementation. 

What is the team composition?

Sarah (Creative Director) is my only point of contact. 

How did you come to work with R&G Strategic?

I found them on Google. I was in a bit of a time crunch and they responded right away through their chatbot, which was key. Based on my years of experience, I’ve learned to follow my gut. They were professional and responsive. I had a very good first impression from my conversation with Sarah, so we decided to move forward within 24 hours. 

How much have you invested with them?

We’ve spent $10,000 CAD (approximately $7,600 USD).

What is the status of this engagement?

We’ve been working together since June 2020 and we plan to have an ongoing engagement. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I feel very good about the work they’ve produced, so far. They’ve helped us achieve EcoVadis Bronze, which put me into the 63% percentile of all companies that are evaluated by the platform, which is pretty good for the first try. They’ve also given us a way forward; we now have a map to implement ways to be sustainable, not just say we’re sustainable. 

How did R&G Strategic perform from a project management standpoint?

We mainly communicate by phone, email, and Google Meets. We have regular phone calls and online meetings. 

What did you find most impressive about them?

They make us feel confident that they know what they’re doing and deliver to our expectations. You can hire someone and hope for the best, which I did in this case, and thankful the results have surpassed my expectations. 

Are there any areas they could improve?

Within the context of this industry, I can’t compare them to anyone else. On the business side, I’ve been very satisfied in our relationship so I can’t think of anything. 

Do you have any advice for potential customers?

Work collaboratively with them — you’re in good hands. Have confidence in the experts. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a social enterprise. We help other organizations create social, cultural, and environmental value, and improve quality of life.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with R&G Strategic?

We have three brands within our organization. We hired R&G Strategic to help us uniquely position each of those brands. They’re also helping provide clarity around the purpose of each brand so customers understand what they do.

SOLUTION

What was the scope of their involvement?

They worked with us to distinguish who our target audience is for each brand. They’re helping us stay straight on what we’re doing, especially as we transition to a more remote environment. They also did some website design for us. We just launched a newly renovated WordPress website.

What is the team composition?

I worked with two people: Liz (Creative Director) and Sarah (Director of Strategy). 

How did you come to work with R&G Strategic?

We have a shared workspace. In addition, some of the work they do involved the notion of a circular economy, which is the same kind of economy that interests us, so we got to know them through that. 

What is the status of this engagement?

We started working together in April 2020, and our work is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The feedback from my staff has been positive. 

How did R&G Strategic perform from a project management standpoint?

They’ve been stellar. They always meet deadlines. Their communication is strong. I think they’ve occasionally been disappointed in our in-house team for not meeting deadlines. 

What did you find most impressive about them?

They’re very direct and forthright. I appreciate that they save me a lot of time by being unequivocal about what they think. 

Are there any areas they could improve? 

I think it’s too early to say. We’re quite satisfied with what we’ve gotten so far. They’re professional and timely. 

Do you have any advice for potential customers? 

Be ready to invest time and work into the project on your side. I didn’t anticipate that I was going to have to invest as much time as I have.