Reward Agency

Please describe your company and your position there.

Founder of a branded tea E-commerce company.

For what projects/services did your company hire Reward Agency, and what were your goals?

Reward have helped us with branding elements such as logo creation and guidelines. Also worked with us across our webste and social platfoms

How did you select Reward Agency and what were the deciding factors?

After extensive searching, I discovered their portfolio online and one of their previous projects was aligned with the style and industry we were targeting. Their company ethos aligned with our brand also which was important

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After initial briefs on all of our projects, Reward returned with some examples and we worked collaboratively to achieve the finished work.

After some time working together Reward have a good understanding of our brand and work autonomously on our ongoing projects.

They have a range of experience and skills across multiple softwares, so we contact them for advice or work across multiple areas

How many people from the vendor's team worked with you, and what were their positions?

We have worked with multiple people who all have different areas of expertise across the Reward team.

Mitchel the founder is always available to us and we have a very good relationship with all team members who are all very professional and friendly

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our sales are currently 3 months ahead of forecasts. Our webite traffic is in the top 20% of websites launched at the same time with a conversion rate 2-3x the average. Majority of our sales are driven by Socials which Reward work with us on.

Describe their project management style, including communication tools and timelines.

Our relationship with Reward is very collaborative, they provide their expertise and we discuss how this aligns with the brand and then agree a path forward together

What did you find most impressive or unique about this company?

Outside of proven skills, the ethos of the company was very impressive for us. Business for us needs to be more than revenue and Reward exemplify this

Are there any areas for improvement?

We are very happy with the service. They are versatile and flexible and work with our changing business needs. They adapt to feedback well and make the process very easy

Please describe your company and your position there.

I am the MD of a Social Media Marketing Agency, Relentless. Our business if focussed on helping hospitality and retail/ecommerce client amplify their marketing efforts through great content and social media comms.

For what projects/services did your company hire Reward Agency?

Relentless was a complete startup - and contacting Reward was from day 1 and having initial discussions about how to set up a brand which could be established. As it was just myself running the business and setting up the brand, it has to represent what I was about whilst being something which could be used in various application methods as the business grew/grows.

The Relentless model is to use partners such as design, web, photo, video etc. and so there was nothing really at my disposal in terms of design - I was relying on Reward completely for the execution and to guide me through the project.

What were your goals for this project?

Less the tangible and more the image and feeling from a brand. I knew there was an expectation from market that now I'd decided to set up my own business, the Relentless proposition needed to be slick, clean and appealing in terms of brand and appearance.

How did you select Reward Agency?

I was connected with Mitchel through LinkedIn - I needed an agency and support from someone who wasn't afraid to tell me my ideas were great if the feeling was the opposite.

This was 110% achieved with Mitchel and he coached me through the project. Organisation was 100% the deciding factor - from start to finish the forms, Google docs and forms and inspiration seeking tools to give Mitchel an understanding of what I was looking to achieve and what was aspirational to me were spot on.

Describe the project in detail.

After a few interactions in terms of my expectation of how the brand would look and completing the relevant forms in terms of how I imagined the brand and what could be done to realise this, it was a quick turnaround. Some very minor tweaks and everything was good to go — We were very impressed.

What was the team composition?

This was myself as the founder of the business, working directly with Mitchel. The two of us working on this project remained the same throughout.

Can you share any outcomes from the project that demonstrate progress or success?

This is very intangible but I receive comments and feedback almost each week from prospects, clients and friends who say the brand looks slick and clean. I love this about what has been achieved.

How effective was the workflow between your team and theirs?

It was incredibly slick in terms of both communication and end product.

What did you find most impressive about this company?

Mitchel's attention to detail and can do attitude. Nothing was too much trouble from the very beginning.

Are there any areas for improvement?

Not at all. As Relentless grows I'm sure they'll be extra stuff we can work on. I really hope so. It would be great to work with Mitchel again.

Please describe your company and your position there.

manchester Hub Director for the Aviva Investors core assets in Manchester City Centre.

For what projects/services did your company hire Reward Agency, and what were your goals?

The vision was to bring together a collection of city centre mixed office premium assets under one operating brand. We need to source a partner to assist us in developing a brand vision for the Hub.

How did you select Reward Agency and what were the deciding factors?

We were referred to Mitchel and the team at Reward. Word of mouth is the best form of reccomendation amongst peers. Its does not get more solid than that!

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We gave the Reward team a brief and had a couple of work stage meetings, before presenting to our client. Mitchel and the team were engaged all the way through the process, which ultimately led to a succeful pitch to our client.

How many people from the vendor's team worked with you, and what were their positions?

Mitchel, led the project from start to finish.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We will be launching our Brand in 2021 - this has been delayed due to covid19, however we fully expect this to be a sucessful launch.

Describe their project management style, including communication tools and timelines.

Great communication from Mitchel - They are very responsive and always there when needed

What did you find most impressive or unique about this company?

Personal approach, professionlism, timelines and just delivering what they promised to do.

Are there any areas for improvement or something they could have done differently?

Nothing